#FactCheck- Viral ‘Modi Massage Video’ Claim False, Features Content Creators
Executive Summary
A video showing a woman giving a facial massage to an elderly man with a white beard is going viral on social media, with users claiming that the man is Prime Minister Narendra Modi. Some posts describe it as a “leaked massage video” of the Prime Minister, while others sarcastically link it to the glow on his face. However, research by the CyberPeace Research Wing found that the claim is false. The viral video has no connection to Narendra Modi and is being shared with a misleading narrative.
Claim
An X user named Sonu Singh shared the video with the caption: “Narendra Modi video leaked.”

Fact Check
To verify the claim, we extracted keyframes from the viral video and conducted a reverse image search. This led us to the same video uploaded on April 12, 2026, on the Instagram and Facebook pages of content creator Pradeep Kaur Dhillon, where it was captioned “Massage time.”


Further checks revealed another similar video posted on March 28, 2026, on the same social media accounts, with the caption: “Stylish, Spa day for him… kyunki self-care sirf ladies layi nahi.”

During the research, we also found that the man seen in the video is Jaspal Singh, Dhillon’s partner, who frequently appears in her social media posts. According to publicly available profile details, the duo resides in New Jersey, USA, and originally belongs to Amritsar, Punjab, India.

Conclusion
The viral claim is false. The video does not show Prime Minister Narendra Modi. It features content creators Pradeep Kaur Dhillon and Jaspal Singh and is being circulated online with a false and misleading claim.
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Introduction
In the sprawling and ever-evolving landscape of cybercrime, phishing links, phoney emails, and dubious investment offers are no longer the only tools used by scammers. Cybercriminals are becoming skilled at taking advantage of commonplace digital behaviours, undermining confidence, and turning popular features of our most essential apps into weapons. A fast expanding international threat has been revealed by the National Cybercrime Threat Analytics Unit (NCTAU) of the Indian Cybercrime Coordination Centre(I4C)’s most recent advisory on “WhatsApp account renting”. This scam uses QR codes to trick users into connecting their WhatsApp accounts to fraudulent sites under the guise of a “quick income” opportunity. What initially appears innocuous turns into a tool for thieves to take control of accounts and use them for illicit purposes.
The Global Rise of Cyber Mule Networks
Initially the word “mule” in cybercrime networks referred to a bank account used, knowingly often unknowingly, to transfer or “launder” money obtained from fraud and illegal activities. In light of the evolving nature of this cybercrime, Cyber mules in the present scenario can be referred to as, individuals who knowingly or unknowingly allow their digital identities, devices, or bank accounts to be used for illegal activity.
Various cybersecurity companies as well as Europol and Interpol, have frequently cautioned that hackers are increasingly using digital mule recruiting, which frequently takes the form of the following:
- Work-from-home Offers
- Streams of passive income
- Monetisation of social media
- Roles for verification assistants
- Apps that earn commissions
Earlier versions involved money transfers through personal bank accounts . Criminals now want your digital identity rather than just your money, as the trend has been reported to be changing.
Scammers frequently “rent” victims’ Facebook, LINE, Telegram, and WeChat accounts in parts of Southeast Asia and Africa in order to conduct impersonation frauds or assist with criminal operations. The WhatsApp variant that is making its way to India is a logical progression, although it comes only with the widely used WhatsApp Web linked-device capability.
How the WhatsApp Account Renting Scam Works
I4C’s advisory dated 15th October, 2025, highlights a sophisticated yet psychologically simple scheme that exploits trust, curiosity, and the illusion of easy income.The scam’s lifetime is as follows:
1. The Hook: “Automatically Earn Passive Income”
Threat actors claim users can earn daily rewards by connecting their WhatsApp accounts to a new “partner platform” in their polished and professional Instagram and Facebook ads.
This strategy imitates international scam factories in Cambodia and Myanmar, where victims are lured into investment schemes or bogus tasks by social media advertisements.
2.The Redirect: Rogue APKs & Fake Websites
When victims click on the advertisement, they are sent to
- Fake dashboards for earnings
- Untrustworthy websites that imitate authentic financial interfaces
- Instructions for installing Android APKs from sources other than the Play Store
- These APKs often carry spyware or remote-access malware.
3.The Trap: Scanning a QR Code
The user is asked to scan a QR code through WhatsApp’s “Linked Devices” feature, which is normally used for WhatsApp Web.
Without ever touching the victim’s phone, the con artist obtains complete session access to their WhatsApp account as soon as the QR is scanned.
Threat actors are able to:
- Transmit and receive messages
- Get access to contact lists
- Participate in or start groups
- Assume the victim’s identity
- Conduct frauds using their identities
4.The Illusion: A Multi-Level Commission Structure
A pyramid-style earnings model is displayed to maintain credibility:
- 10% off direct invites
- 5% of secondary invites
- 2% of tertiary invitations
These figures are designed to encourage victims to recruit more users, increasing the number of compromised WhatsApp accounts.
5.The Misuse: “Mule WhatsApp accounts”
The victim’s account becomes a digital mule once it is connected, allowing fraudsters to:
- Start UPI fraud and phishing
- Distribute harmful links
- Impersonate the victim to scam their contacts
- Participate in bulk messaging campaigns
- Get additional mule accounts
Precautions Issued by I4C
I4C has advised citizens to take the following precautions:
- You could face criminal charges or similar consequences if you carelessly rent or link your WhatsApp account for money
- Installing APKs from non-official app shops should be avoided
- Advertisements that promise automatic revenue, referral bonuses, or passive income should be avoided.
- Regularly check linked devices on WhatsApp: Settings → Linked Devices
- Use WhatsApp’s Official support page to report hacked accounts or impersonation: https://www.whatsapp.com/contact/forms/1534459096974129
- Report financial fraud immediately by calling 1930 or visiting cybercrime.gov.in
CyberPeace Outlook
The WhatsApp account rental fraud is not an isolated phenomenon; rather, it is the latest mutation of a global cybercrime apparatus that feeds on social engineering, digital identity theft, and international mule networks. Its simplicity, all it takes to take over your digital life is a QR code scan, makes it especially hazardous. I4C’s timely warning serves as an important reminder that easy money is nearly always a trap in the digital world and that, if we let our guard down, our most reliable platforms can become attack surfaces. Stay informed, and stay safe. In order to protect our identities, data, and communities, cyber hygiene is now a must.
References
- https://www.cnbctv18.com/personal-finance/mule-account-fraud-on-the-rise-what-it-is-and-how-to-shttps://i4c.mha.gov.in/theme/resources/advisories/Mule%20Whatsapp%20V1.4.pdftay-safe-19662507.htm
- https://i4c.mha.gov.in/theme/resources/advisories/Mule%20Whatsapp%20V1.4.pdf

Introduction
Imagine a scenario where a call is received by a senior citizen. The phone rings, he picks up. On the other side of the line is a polite and seemingly genuine bank official who informs him that his bank account has somehow been jeopardised and that he should quickly move his money to a safer escrow account right away. Or another situation where a police officer ends up threatening a senior citizen over a video call and places him under a digital arrest, pressuring him to pay up money in order to be set free.
This is not the storyline of a heist movie. This is the frightening new digital reality of millions of elderly people living all over the world.
Cybercrime against senior citizens has surged dramatically over the last few years. The year 2023 witnessed people (aged 60 and above), who submitted more than 101,000 complaints to the Federal Bureau of Investigation’s (FBI) Internet Crime Complaint Centre (IC3) in the United States. The total losses reached approximately 3.4 billion dollars, which reflected an increase of 11% in comparison to the previous year. Tech-support scams, investment frauds, government impersonation schemes, etc., have been some of the most recent and significant risks to the financial security of senior citizens.
This sharp increase in cyber fraud that has been targeting the seniors has shocked everyone, from the authorities to families. From phishing emails to fake customer care numbers to various digital payment scams, cyber criminals have deliberately been exploiting the senior population. They have repeatedly displayed the ability to wipe out a senior’s entire lifetime of savings in just a matter of minutes. The rise in cyber scams has been so alarming that even the Supreme Court of India expressed a deep concern over an estimated 3,000 crore rupees that was lost due to digital arrest scams.
Behind these statistics, there have been several individual cases that have revealed the true reality and the personal impact of such scams. The scale of this threat was clearly illustrated when, reportedly, an 86-year-old woman from Mumbai lost 20 crore rupees in a well-planned digital arrest scam in a timeline of 3-4 months between December 2024 and March 2025. In other real-life instances, in December 2025, multiple senior citizens from Hyderabad and Delhi were manipulated into transferring tens of lakhs under the false implication of undergoing a legal action.
This blog aims to focus specifically on the ways and means of:
- How cybercriminals operate against senior citizens,
- The most typical online scams that target seniors and
- How to quickly identify them.
Revealing the Insides of the Scammer’s Playbook: How They Operate, Trick and Steal
- Picking out the prey: Fraudsters use classified information from various leaked online databases, social media profiles, online images, phone directories and in some instances, even obituaries, to build comprehensive lists of potential and vulnerable senior citizen targets. It may be shocking to know that these scammers could already be aware of your age, bank, city and the details of your family members.
- Masquerading and trust theatrics: Scammers pose as authoritative figures such as bank officers, RBI (Reserve Bank of India) or tax officials, telecom staff, Microsoft or Apple tech support, CBI (Central Bureau of Investigation), ED (Enforcement Directorate) and even judges. They further support this spectacle by creating professional emails, logos, illegal websites and forged notices. Caller IDs can be spoofed and can even appear in the name of a trusted bank or a government helpline. In digital arrest scams, scammers may build a fake courtroom or police station to showcase their authority and authenticity over video calls.
- Tugging at emotions and pulling the strings of fear: Cyber fraudsters rarely rely on logic as the basis. Instead, they attack emotions. They may make statements such as: ‘your account is being used for money laundering, you may be arrested today’, thus creating feelings of fear and panic in the mind of the targeted individual. ‘You’ve won a lottery!’, another example that appeals to the emotions of greed and excitement, or ‘Grandma, I’ve been in an accident; please send money and don’t tell anyone’, a classic example that preys on the emotions of love, urgency and concern.
There are more such illustrations: ‘Once in a lifetime investment opportunity’, ‘verify your details in the next 10 minutes or else your account will be frozen, ‘your computer has been hacked; only our technical team can fix it’, and the list goes on.
- The final grab: Cash, Credentials and Control: After all that pretending and emotional manipulation, cyber criminals make their last and final move that essentially closes the deal. They may ask for OTPs (one-time passwords), internet banking credentials, or remote access via screen sharing mode. In other cases, they may pressurise their victims into making direct UPI (Unified Payments Interface) transfers, RTGS (Real-time Gross Settlement) / NEFT (National Electronic Funds Transfer) transfers and payment in the form of gift cards, vouchers or cryptocurrency. This marks the extraction phase. This is the moment where access and control is attained by the fraudster. After this, financial accounts, sensitive information, data, etc., can all be quickly drained, beyond any chance of recovery.
Unveiling the Cyber Scam Spectrum
Below are some of the most commonly deployed online scams that are targeted towards the senior citizens of the present day.
- Imposters in Power: Impersonation scams, on a global level, have proved to be one of the fastest-growing and costliest frauds that occur against seniors. The scammers feign and impersonate officials from banks, income tax departments or even big companies such as Amazon. They would generally warn you about a failed KYC (Know Your Customer) update, your account being blocked or a legal violation. The victim is basically caught off-guard and is forced to share crucial details such as login credentials and OTPs.
- The Digital Arrest Scam: From Call to Con: Lately, digital arrest has become one of the most terrifying scams that senior citizens have had to face. Seniors receive a voice call or a video call from someone who claims to be a police officer or a CBI/ED officer. Then, in a strict and authoritative tone, they make false claims about how the elderly’s Aadhaar, PAN (Permanent Account Number) or phone details have come under scrutiny for being linked to serious crimes such as drug trafficking, money laundering and terrorism. They threaten the elderly that they could be put under immediate arrest, their property could be seized, or they could be publicly humiliated. Once they have established fear, they then go on to show fake documents or court orders to corroborate their assertions.
Thereafter, the senior citizen is informed that he or she has been placed under a digital house arrest. They force the victim to stay on the video call, sometimes for hours and days, ask them to follow certain instructions and repeatedly warn them not to communicate with anyone else. Scammers further exploit the fear of being jailed or the fear of legal action, and gradually extract huge sums of money from the victim. In some cases, this scam can unfold and continue over an extended timeline spanning several months.
- Tech Support Hoax: When Help turns Hostile: As per the FBI and other multiple security analyses, tech support scams are the most commonly reported senior citizen-related frauds in the US.
A pop-up may appear on the elderly’s screen stating that: ‘your computer is infected, call this number now’. Or they might receive a call from a person posing as a tech support person from either Microsoft, Apple, a bank’s IT team or as an internet service provider. He then goes on to guide the elderly to install certain remote access software or to grant screen control access to fix the issue. Once they gain access, they pretend to find some serious infection in the user’s system or they talk about how the speed of the internet is slow and that it needs to be fixed. As a result, they quietly steal passwords, introduce malware into perfectly healthy systems, lock user access and demand ransom in return.
- Payment App Scams: Phishing, Deadly Links and OTP Snares: Phishing as a cyber scam tactic sits at the heart of many payment app scams that target senior citizens. It may begin with a harmless SMS, an email or a WhatsApp alert. These correspondences may look like they have been received from a trusted bank or a familiar online payment platform.
The messages are engineered in a way that aim at grabbing attention and trigger a feeling of panic and pressure. They push the elderly users who spring into action without any caution or thought. The victim may be urged to click a link, coupled with warnings of a blocked account, a failed transaction, a failed delivery or a KYC update. The message may also ask the user to ‘verify’ certain account details. They send urgent payment links that put pressure on the senior citizen to act immediately and transfer the said amount of money.
There are also instances where an SMS or WhatsApp link may claim to offer some kind of discount or reward only if the user enters his or her card details, UPI pin or OTP. This is an extremely dangerous scenario. If these details are given away, scammers acquire access to the user’s bank account.
- Family in Crisis: Staging Fake Emergencies: These cyber-enabled scams, also known as ‘grandparent scams’, specifically target senior citizens by impersonating their kin and creating a fake impression of them being in some kind of trouble. With the help of methods such as AI (Artificial Intelligence) voice cloning, fraudsters mimic the voice of a grandchild or a family member (which they originally obtain from social media posts or videos), making their deception tactics extremely believable. The caller may claim to be in an accident or could say they have been arrested or are stranded somewhere. They may plead with the senior citizen to make an immediate payment.
In order to avoid cross verification of their fraudulent claims, they may insist on maintaining secrecy and brainwash their victim to not inform other family members of their made-up dilemma.
- Fraudulent Friendships and Hijacked Hearts: For many senior citizens who live alone and in the absence of family and support systems, isolation becomes a vulnerability that is very hard to overcome. Fraudsters, who closely monitor such individuals, wait to seize any opportunity to use this weakness as a gateway to carry out their deceptive schemes.
‘Companionship scams’ and ‘romance scams’ are slowly turning into a serious problem among older adults. Cyber criminals befriend or connect with older adults on social networking, matrimonial and dating apps under false pretences. As time goes by, sometimes over weeks or months, these scammers work on building emotional intimacy and trust. Once this is accomplished, they then start making requests for money. These requests can be for (fake) medical emergencies, visas, travel tickets or business deals. Sadly, victims, who are already deeply invested emotionally, end up making these money transfers, sometimes losing their lifetime savings in the process.
In some cases, when things go too far, intimate photos or private conversations are later used by cyber fraudsters for sextortion. They threaten to leak these personal materials unless the victim pays money, further adding elements of fear and pressure to an already manipulative situation.
- Fraud in the name of Health and Benefits: For most senior citizens, their daily life depends on access to basic healthcare, uninterrupted pensions and government benefits. These systems are put in place to provide not just for the seniors’ financial stability, but also to ensure their peace of mind.
Conversely, fraudsters exploit this dependability. Fake medical offers, insurance plans, benefit claims and pension enhancement schemes, etc., are some of the methods that are being used to defraud the seniors. Scammers offer free medical equipment or health checkups in exchange for personal information related to banking and finances.
Another dangerous facet of these scams is ‘counterfeit medications’. These are sold under false claims and big promises and are advertised in a manner that tempts seniors to go for it. These fake medicines not only lead to loss of money but also gravely impact the elderly’s health.
Spot the Scam: Tips to Identify Early Warning Signs before the Scam Unfolds
Cyber criminals are clever, creative and notorious, but their tricks come with familiar warning signs. Timely recognition of these signs can save senior citizens from falling into the scammer’s trap. Some of the most common and apparent warning signs are discussed below:
- Don’t think fast, think twice! The urgency ploy: Cyber criminals thrive on creating a situation of panic and urgency. In instances where a senior citizen feels that he or she is being pushed towards rushed choices, it is better to take a step back to pause and think. Any unreasonable demand to act ‘immediately’ or within minutes, especially when it involves a transfer of money or confidential information, is very likely to be a scam. Not giving in to this hasty push can save the individual from getting tangled in the scammer’s web of lies.
- Scammer’s best friend: Secrecy and silence: First comes the urgency, and then comes the demand to stay silent. Scammers strategically cite and invent so-called ‘security reasons’ and instruct their elderly victims not to inform their bank, friends or family of their situation. This secrecy prevents verification and keeps the victim trapped. Recognising this forced isolation can stop a cybercrime before it escalates and gets out of hand.
- Red flag! When the deal sounds unreal: Scammers lure elderly victims with extraordinary offers and deals. Lottery wins, miracle investment returns, massive discounts or exclusive time-bound rewards are a few examples. These larger-than-life promises are designed in a manner that clouds an elderly person’s sound judgment. Therefore, if an offer feels too good to be true and unlike anything anyone’s ever heard before, then that’s the time to pause and take a step back. In almost all such cases, these unbelievable deals are simply a bait for a looming scam.
- Beware! They want your access codes: Senior citizens need to exercise extra caution when it comes to handing out their personal access codes. No legitimate bank, government office or reputable company will directly ask for OTPs, PINs or full passwords over calls or messaging apps. If someone asks for such details, it is an indication that a fraud may be imminent.
- Don’t pay just yet! Dubious payment gambits: If demands for payments are made in the form of gift cards, cryptocurrency or wire transfers to personal or unknown accounts, it is most definitely a scam. Scammers use these unconventional payment methods to avoid traceability. This strategy allows them to easily disappear with the victim’s funds, which in turn makes recovery of the stolen money nearly impossible.
- Threats and intimidation over a phone call: Hang up! It’s a scam: It is important to understand that legitimate police and court proceedings do not take place over calls or messaging apps. Genuine officials will never demand or negotiate fines, legal payments or bail online. If someone uses the intimidation ploy on a senior citizen and threatens him with legal trouble or police action unless some money is paid, then that’s a clear warning sign of a cyber scam.
Empowered, not Exploited: When Knowledge Becomes the Best Defence
Cyber scams targeting senior citizens are a deliberate and very well-orchestrated industry that thrives on uncertainty, ignorance and fear. The call of the moment is for the elderly and their families to turn awareness into armour. Knowledge about how scammers operate, how they steal, and the techniques they employ can prepare and empower our seniors to protect themselves in such critical situations. The early warning signs mentioned above are more than just mere cautions. They should be taken as ‘cues’ to ‘pause, reflect and re-check’. Being wary of unsolicited communication, safeguarding financial information, double-checking hurried correspondences, etc., can nip a scam in the bud before it plays out. Most importantly, digital safety for the senior citizens is a unified and collaborative responsibility that every responsible individual of the society needs to undertake.
References
- https://frontline.thehindu.com/social-issues/ai-deepfake-digital-arrest-scams-india-cybercrime/article70587955.ece
- https://www.ic3.gov/annualreport/reports/2023_ic3elderfraudreport.pdf
- https://www.thehindu.com/news/national/supreme-court-shocked-over-3000-crore-loss-in-digital-arrest-scams/article70235621.ece
- https://www.thehindu.com/news/cities/mumbai/elderly-woman-loses-20-crore-to-digital-arrest-fraud-3-held/article69353437.ece
- https://timesofindia.indiatimes.com/city/hyderabad/three-senior-citizens-duped-of-rs-1-7cr-in-digital-arrest-scam-spree/articleshow/125876194.cms
- https://www.aninews.in/news/national/general-news/82-year-old-senior-citizen-digitally-arrested-and-cheated-of-rs-116-crore-cyber-cell-arrests-three-key-members-of-syndicate20251213145528/
- https://crr.bc.edu/preventing-cyber-scams-that-target-seniors/
- https://dos.ny.gov/scams-targeting-older-adults
- https://indianexpress.com/article/cities/chandigarh/victims-in-8-of-top-10-digital-arrest-scams-in-chandigarh-are-senior-citizens-data-reveals-10444252/
- https://www.seniorliving.org/research/common-elderly-scams/
- https://www.ftc.gov/news-events/data-visualizations/data-spotlight/2025/08/false-alarm-real-scam-how-scammers-are-stealing-older-adults-life-savings
- https://www.psca.org/news/psca-news/2025/8/scams-against-seniors-increasing-dramatically-ftc-warns/
- https://www.pcmatic.com/blog/the-rising-threat-of-elder-fraud-insights-from-ic3s-2023-report/?srsltid=AfmBOorC069NIYFwFO0W56nPcg_K0Wfv_oq0V-MI7fImI5ityAUrQTO9
- https://www.quickheal.co.in/knowledge-centre/guarding-our-elders-a-comprehensive-report-on-the-elder-fraud-epidemic-in-india/?srsltid=AfmBOorviPvoRuecjsOtAfVxyQEJF2vyICnr15GqbDfP1m3UXAnXndMw
- https://www.ncoa.org/article/top-5-financial-scams-targeting-older-adults/
- https://www.uchealth.org/today/elder-fraud-is-rising-and-it-is-hurting-more-than-just-finances/
- https://centerlighthealthcare.org/protecting-yourself-online-recognizing-and-avoiding-online-scams/
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Introduction
Social media has emerged as a leading source of communication and information; its relevance cannot be ignored during natural disasters since it is relied upon by governments and disaster relief organisations as a tool for disseminating aid and relief-related resources and communications instantly. During disaster times, social media has emerged as a primary source for affected populations to access information on relief resources; community forums offering aid resources and official government channels for government aid have enabled efficient and timely administration of relief initiatives.
However, given the nature of social media, misinformation risks during natural disasters has also emerged as a primary concern that severely hampers aid administration during natural disasters. The disaster-disinformation network offers some sensationalised influential campaigns against communities at their most vulnerable. Victims who seek reliable resources during natural calamities often reach out to inhospitable campaigns and may experience delayed or lack of access to necessary healthcare, significantly impacting their recovery and survival. This delay can lead to worsening medical conditions and an increased death toll among those affected by the disaster. Victims may lack clear information on the appropriate agencies to seek assistance from, causing confusion and delays in receiving help.
Misinformation Threat Landscape during Natural Disaster
During the 2018 floods in Kerala, it was noted that a fake video on water leakage from the Mullaperyar Dam created panic among the citizens and negatively impacted the rescue operations. Similarly, in 2017, reports emerged claiming that Hurricane Irma had caused sharks to be displaced onto a Florida highway. Similar stories, accompanied by the same image, resurfaced following Hurricanes Harvey and Florence. The disaster-affected nation may face international criticism and fail to receive necessary support due to its perceived inability to manage the crisis effectively. This lack of confidence from the global community can further exacerbate the challenges faced by the nation, leaving it more vulnerable and isolated in its time of need.
The spread of misinformation through social media severely hinders the administration of aid and relief operations during natural disasters since it hinders first responders' efforts to counteract and reduce the spread of misinformation, rumours, and false information and declines public trust in government, media, and non-governmental organisations (NGOs), who are often the first point of contact for both victims and officials due to their familiarity with the region and the community. In Moldova, it was noted that foreign influence has exploited the ongoing drought to create divisions between the semi-autonomous regions of Transnistria and Gagauzia and the central government in Chisinau. News coverage critical of the government leverages economic and energy insecurities to incite civil unrest in this already unstable region. Additionally, First responders may struggle to locate victims and assist them to safety, complicating rescue operations. The inability to efficiently find and evacuate those in need can result in prolonged exposure to dangerous conditions and a higher risk of injury or death.
Further, international aid from other countries could be impeded, affecting the overall relief effort. Without timely and coordinated support from the global community, the disaster response may be insufficient, leaving many needs unmet. Further, misinformation also impedes military, reducing the effectiveness of rescue and relief operations. Military assistance often plays a crucial role in disaster response, and any delays can hinder efforts to provide immediate and large-scale aid.
Misinformation also creates problems of allocation of relief resources to unaffected areas which resultantly impacts aid processes for regions in actual need. Following the April 2015 earthquake in Nepal, a Facebook post claimed that 300 houses in Dhading needed aid. Shared over 1,000 times, it reached around 350,000 people within 48 hours. The originator aimed to seek help for Ward #4’s villagers via social media. Given the average Facebook user has 350 contacts, the message was widely viewed. However, the need had already been reported on quakemap.org, a crisis-mapping database managed by Kathmandu Living Labs, a week earlier. Helping Hands, a humanitarian group was notified on May 7, and by May 11, Ward #4 received essential food and shelter. The re-sharing and sensationalisation of outdated information could have wasted relief efforts since critical resources would have been redirected to a region that had already been secured.
Policy Recommendations
Perhaps the most important step in combating misinformation during natural disasters is the increasing public education and the rapid, widespread dissemination of early warnings. This was best witnessed in the November 1970 tropical cyclone in southeastern Bangladesh, combined with a high tide, struck southeastern Bangladesh, leaving more than 300,000 people dead and 1.3 million homeless. In May 1985, when a comparable cyclone and storm surge hit the same area, local dissemination of disaster warnings was much improved and the people were better prepared to respond to them. The loss of life, while still high (at about 10,000), the numbers were about 3% of that in 1970. On a similar note, when a devastating cyclone struck the same area of Bangladesh in May 1994, fewer than 1,000 people died. In India, the 1977 cyclone in Andra Pradesh killed 10,000 people, but a similar storm in the same area 13 years later killed only 910. The dramatic difference in mortalities was owed to a new early-warning system connected with radio stations to alert people in low-lying areas.
Additionally, location-based filtering for monitoring social media during disasters is considered as another best practice to curb misinformation. However, agencies should be aware that this method may miss local information from devices without geolocation enabled. A 2012 Georgia Tech study found that less than 1.4 percent of Twitter content is geolocated. Additionally, a study by Humanity Road and Arizona State University on Hurricane Sandy data indicated a significant decline in geolocation data during weather events.
Alternatively, Publish frequent updates to promote transparency and control the message. In emergency management and disaster recovery, digital volunteers—trusted agents who provide online support—can assist overwhelmed on-site personnel by managing the vast volume of social media data. Trained digital volunteers help direct affected individuals to critical resources and disseminate reliable information.
Enhancing the quality of communication requires double-verifying information to eliminate ambiguity and reduce the impact of misinformation, rumors, and false information must also be emphasised. This approach helps prevent alert fatigue and "cry wolf" scenarios by ensuring that only accurate, relevant information is disseminated. Prioritizing ground truth over assumptions and swiftly releasing verified information or acknowledging the situation can bolster an agency's credibility. This credibility allows the agency to collaborate effectively with truth amplifiers. Prebunking and Debunking methods are also effective way to counter misinformation and build cognitive defenses to recognise red flags. Additionally, evaluating the relevance of various social media information is crucial for maintaining clear and effective communication.
References
- https://www.nature.com/articles/s41598-023-40399-9#:~:text=Moreover%2C%20misinformation%20can%20create%20unnecessary,impacting%20the%20rescue%20operations29.
- https://www.redcross.ca/blog/2023/5/why-misinformation-is-dangerous-especially-during-disasters
- https://www.soas.ac.uk/about/blog/disinformation-during-natural-disasters-emerging-vulnerability
- https://www.dhs.gov/sites/default/files/publications/SMWG_Countering-False-Info-Social-M dia-Disasters-Emergencies_Mar2018-508.pdf