#FactCheck - Viral Video Misrepresented as Reaction to Pakistan’s Defeat in T20 World Cup

Introduction

Recently, the Delhi Police arrested a licensed telecom PoS agent, who identified himself as “Shivam Telecom," from a roadside kiosk adjacent to Hindu Rao Hospital. On the face of it, the headline may have simply read, “One man, one arrest." However, beneath that arrest is the unsettling story of a fully legitimate retail shop actively forging other people’s identification documents into weapons, one SIM card at a time, for as little as ₹500-600 each. This is not an account of an isolated offender; it is a peek into the vulnerability of SIM card security for typical end-users and the reasons why every mobile phone subscriber must pay attention to the unseen journey of his number.

 Why SIM Security Matters Now

Erstwhile, a SIM card was only a simple device for sending text messages and making calls. Today, however, it’s also a direct link to most of our lives online, be it online banking to verify it through one-time passwords (OTP) or Unified Payments Interface (UPI); social media platforms; or email accounts to reset a forgotten password, two-factor authentications (2FA), or even numerous other online services. Therefore, losing a SIM card and getting it fraudulently issued under your name, or criminals accessing your identity to buy a SIM, can be a serious cause of concern, as they can then impersonate you, conduct various frauds, bypass checks, or commit acts that can lead to you being wrongly implicated.

According to the investigation, criminals were procuring SIM cards through the authorized outlets of telecom companies, not unlicensed dealers. This clearly proves a deficiency in the Know Your Customer (KYC) process for the SIM card activation. The situation, however, is worse and is also highlighted by the fact that more than 21 lakh mobile numbers from the more than 114 crore mobile numbers reviewed under the Sanchar Saathi initiative launched by the department of telecommunications (DoT) were associated with fake or invalid identity documents. A state police chief of Tamil Nadu claims that 90% of the cyber fraud cases involved SIM cards obtained through misused identity documents.

How Illegally Activated SIMs Fuel Everyday Scams?

Once a SIM is activated using someone else's identity documents or biometric data, without their knowledge, it becomes a disposable, hard-to-trace tool for criminals. Here's how that plays out in practice:

1. Phishing and impersonation calls: Using an honest person’s details for a SIM registration allows the scammer to have a “clean” number that won’t tip off victims about a potential scam immediately when carrying out a fake bank call, fake delivery scam, or fake impersonation of an officer.
2. OTP and account-takeover fraud:  Since the SIM card is used as the anchor to OTP verification, an unauthorized SIM can be used to capture one-time passwords to activate new digital payments, create a new digital payments account, or use other personal information linked to your phone number to reset your service passwords.
3. Financial fraud and money mule networks: According to the investigators, such SIMs were extensively being used to open digital payment accounts as well as to flow money across a number of fraud chains, thus enabling the fraudsters to build a layer of financial infrastructure that is not linked with their actual identities.
4. Identity theft with real-world consequences: The identity of the Aadhaar holder (whose document was used to activate the SIM card) might be unaware that a SIM exists under his name until the fraud is uncovered during a loan default or a criminal investigation where he is forced to justify a crime committed using “his” number that he is oblivious to. 

That is the anonymity that SIM-card fraud has: the fact that the SIM on the face of it seems genuine, but the one operating it and the registered owner have absolutely no relationship whatsoever.

Red Flags Every Mobile User Should Watch For

Most people won't know their identity has been misused until something goes visibly wrong. A few warning signs are worth taking seriously:

1. Your SIM suddenly loses network connectivity or displays "No Service" for an extended period without any known outage, SIM replacement request, or billing issue.
2. You stop receiving OTPs or verification messages for banking, UPI, or other online services, particularly if login attempts continue to occur on your accounts.
3. You receive unexpected OTPs, verification codes, or account alerts for services you never signed up for, indicating that someone may be attempting to use your mobile number.
4. You receive calls or messages intended for someone else or asking you to confirm activities you never performed, which may suggest your number has been misused or duplicated.
5. Your bank or telecom provider notifies you of unusual account activity, failed identity verification, or changes that you did not authorize.
6. You discover multiple mobile connections registered in your name that you never requested, a risk that often remains unnoticed unless you proactively check through the Department of Telecommunications' Sanchar Saathi portal.

None of these guarantee fraud, but any of them is a reason to check further rather than assume it's a glitch.

Practical Steps to Protect Yourself

The good news is that Indian users now have direct tools to check and control this exposure:

1. Identify your SIMs: Via the Department of Telecom’s Sanchar Saathi website, you can access a list of all mobile numbers registered in your name. Report and get any SIMs you do not recognize deactivated promptly.
2. Safeguard your identity documents and biometrics: Do not disclose your Aadhaar information, OTPs, or biometrics to unofficial persons or retail agents. Ensure your SIM is activated in your presence by an official dealer of the telecom company.
3. Tighten the security of your accounts: Wherever possible, use the most secure multi-factor authentication methods; an authenticator app, rather than just SMS, would be ideal. Consider enabling account change or SIM swap notifications from your telecom provider.
4. Stay vigilant about your bank accounts and financial activities. Watch for unusual OTP requests, password change requests, login notifications, and unrecognized devices being logged into your online accounts. Being observant early on helps minimize losses.
5. Take swift action if a SIM stops working: Contact your telecom provider and report the misuse to the Sanchar Saathi website as well as your nearest cyber station, or file a complaint through the cybercrime helpline number.

A Shared Responsibility

Consumer vigilance is not enough to save the system. Telecom providers must verify customer authenticity and check their retail points sufficiently so that a roadside vendor of the likes of “Shivam Telecom” cannot have their retail outlet anywhere the retail outlets may not need to be established and can be run even from an abandoned car body on the street for weeks. Authorities are ensuring this by making all franchisees and PoS agents and distributors register, such that the individual activating each SIM is perfectly identifiable. Consumers should take precautions and report suspicious patterns and be vigilant for fraud detection and protect themselves by knowing the system, like the use of the Sanchar Saathi platform.

Conclusion

The Delhi fake SIM case proves that even sophisticated technologies are not enough to protect India’s telecom ecosystem. No amount of biometric validation, AI fraud prevention tools, or rigid KYC compliance can offset a single corrupt agent selling SIM cards over the counter. While law enforcement works to clamp down, the responsibility also falls upon consumers, who need to regularly monitor their SIM registrations, safeguard their identity, and report any suspicious transactions in time to minimize the threat of identity theft and SIM-based cybercrime.

Sources

• https://www.prokerala.com/news/articles/a1784141.html 
• https://the420.in/dots-sanchar-saathi-initiative-exposes-21-lakh-sim-cards-activated-illegally 
•  https://www.sancharsaathi.gov.in/ 
•  https://www.pib.gov.in/PressReleasePage.aspx?PRID=2113857 
• https://www.business-standard.com/amp/industry/news/nearly-4-million-sims-deactivated-as-govt-cracks-down-on-digital-fraud-125080500300_1.html 
• https://www.digit.in/news/telecom/here-are-5-new-sim-card-rules-implemented-by-dot-amid-rising-scams-and-frauds.html 

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A war in the twenty-first century does not start when the first bullet or missile is fired. It begins much earlier, covertly, and without any official announcement. Cyberspace is this new battlefield. States now use a variety of ransomware, malicious codes, and disinformation campaigns to undermine their enemies' capabilities before launching an offensive. These pre-conflict cyber operations are now the primary frontline of contemporary hybrid warfare, which is changing how conflicts are fought and conducted.

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The Birth of a Digital Battlefield

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Hybrid Warfare is a blend of conventional military force with nonmilitary tactics like economic coercion, disinformation, and cyberattacks that have evolved rapidly in recent decades. Hybrid methods of warfare are nothing new, as the scale and sophistication of cyber operations in modern conflicts are unprecedented. Russia’s actions in Ukraine demonstrated the capability of digital tools to paralyse the critical systems before its heavy munitions could be deployed for combat operations. Within days of the 2022 invasions, Ukraine faced massive Distributed Denial of Service (DDoS) attacks targeting banks, government websites, and energy infrastructures. The digital frontlines have softened the physical defences long before the conventional warfare began. 

According to the FP Analytics’ “Digital Front Lines” Project, cyber operations are no longer an auxiliary tactic but a core component of hybrid warfare, blurring the boundary between peace and war. They enable states to exert pressure, gather intelligence, and disrupt adversaries, often without being attributed or held accountable. 

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Cyber Operations: The modern Prelude to War

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The use of digital technologies for surveillance, information network disruption, or critical infrastructure destruction is known as cyber operations. They are especially useful instruments for pre-conflict manipulation because of their ambiguity and stealth. Cyberattacks, in contrast to conventional military strikes, can accomplish strategic goals while providing plausible deniability.
Coordinated cyberattacks that spread misinformation and damaged public confidence disrupted government communication systems prior to Russia's invasion of Ukraine. These sorts of incidents highlight the integrated nature of cyber and kinetic operations, where digital assaults often serve as the initial phases of modern wars.

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The Expanding Spectrum of Actors or Threat 

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Cyberspace has democratized warfare, which once required an army, can now be initiated by a handful of skilled programmers with access to the right tools. The cyber landscape of the present times features a wide spectrum of threat actors, which can be understood as; 

• State actors like intelligence or military agencies conduct cyber operations as part of official foreign policy. 
• Cybercriminals pursue financial gains, often overlapping with political motives. 
• Terrorist groups use cyberspace to spread propaganda for coordinated attacks. 
• Cyber mercenaries being hired by both the state and nonstate clients can blur the ethical and legal boundaries. 

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This diversity can complicate the attribution by determining that anyone who is actively working behind conducting cyberattacks can be notoriously difficult, allowing the states to hide behind “plausible deniability.” This ‘Gray Zone’ of conflict below the threshold of a declared war, above mere diplomacy, has become the preferred arena for modern power struggles. 

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Civilian Involvement and Ethical Dilemmas

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Unlike traditional warfare, where the cyber domain entangles civilians as both participants and targets. Much of the nation’s critical infrastructure, which includes energy grids, hospitals, transportation, and communication systems, is owned and operated by private entities. As a result, the civilian industries and experts are becoming central to both cyber defence and offence. 

During the Russia–Ukraine War, the volunteer hackers from around the world were many of whom are being coordinated through the app Telegram, which is termed as ‘IT Army of Ukraine’, are known for conducting digital strikes on Russian networks. Conversely, the Russia-affiliated hacker groups like Conti had vowed to retaliate against any nations that supported Ukraine. 

This civilian participation raises profound legal and moral questions, over a private company’s role in defending their networks of becoming a combatant, or the impact of retaliatory cyberattacks on civilian infrastructure war crimes. International law has yet to provide a clear answer, which can leave dangerous gaps in the governance to counter cybercrimes. 

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Susceptibility of Contemporary Society to Cyber Warfare

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Cyberwarfare can impact an entire global digital ecosystem due to its interconnectedness. Power grids, hospitals, air traffic systems, and even automation devices can be compromised. While the NotPetya ransomware, which was cloaked as ransomware, caused billions of losses and caused worldwide economic damage from shipping companies to pharmaceutical companies, the WannaCry ransomware attacks in 2017 paralysed hospitals throughout the UK's National Health Service.

When taken as a whole, these incidents have also shown that cyberattacks are no longer limited to espionage situations and can have real-world consequences comparable to those of conventional warfare. The consequences of cyberattacks could increase dramatically as our dependence on technology increases. Because these effects are profoundly psychological in nature and seek to sow fear, mistrust, and social disintegration, they are not merely technical or economic in nature.

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The Future: Permanent Cyber Frontlines

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Technological developments have made cyberspace a permanent theatre of conflict, joining the land, sea, air, and space. Countries are currently making significant investments in cyber capabilities for deterrence as well as defence. According to security experts like Eriksson and Giacomello, societies are now inherently fragile due to our increasing reliance on information technologies.

Cyber operations in this context are about strategic dominance in a globalised world, not just digital espionage. Who controls the networks and algorithms that run contemporary civilisation will determine the future of war, not just who controls the skies or the seas. As per the new reality, before the drop of the first bomb, a silent war in cyberspace will already be underway.     

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References

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• https://digitalfrontlines.io/2023/05/25/the-evolution-of-cyber-operations-in-armed-conflict/
• https://theses.ubn.ru.nl/server/api/core/bitstreams/9d74149e-fb9a-402f-aa65-a90445ad7603/content
• https://cybersecurityguide.org/resources/cyberwarfare/
• https://re.public.polimi.it/retrieve/e0c31c0b-ce6c-4599-e053-1705fe0aef77/21%20Century%20Cyber%20Warfare.pdf

Introduction

Entrusted with the responsibility of leading the Global Education 2030 Agenda through the Sustainable Development Goal 4, UNESCO’s Institute for Lifelong Learning in collaboration with the Media and Information Literacy and Digital Competencies Unit has recently launched a Media and Information Literacy Course for Adult Educators. The course aligns with The Pact for The Future adopted at The United Nations Summit of the Future, September 2024 - asking for increased efforts towards media and information literacy from its member countries. The course is free for Adult Educators to access and is available until 31st May 2025.

The Course

According to a report by Statista, 67.5% of the global population uses the internet. Regardless of the age and background of the users, there is a general lack of understanding on how to spot misinformation, targeted hate, and navigating online environments in a manner that is secure and efficient. Since misinformation (largely spread online) is enabled by the lack of awareness, digital literacy becomes increasingly important. The course is designed keeping in mind that many active adult educators are yet to get an opportunity to hone their skills with regard to media and information through formal education. Self-paced, a total of 10 hours, this course covers basics such as concepts of misinformation and disinformation, artificial intelligence, and combating hate speech, and offers a certificate on completion. 

CyberPeace Recommendations

As this course is free of cost, can be done in a remote capacity, and covers basics regarding digital literacy, all eligible are encouraged to take it up to familiarise themselves with such topics. However, awareness regarding the availability of this course, alongside who can avail of this opportunity can be further worked on so a larger number can avail its benefits.

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CyberPeace Recommendations To Enhance Positive Impact  

1. Further Collaboration: As this course is open to adult educators, one can consider widening the scope through active engagement with Independent organisations and even Individual internet users who are willing to learn.
2. Engagement with Educational Institutions: After launching a course, an interactive outreach programme and connecting with relevant stakeholders can prove to be beneficial. Since this course requires each individual adult educator to sign up to avail the course, partnering with educational universities, institutes, etc. is encouraged. In the Indian context, active involvement with training institutes such as DIET (District Institute of Education and Training), SCERT (State Council of Educational Research and Training), NCERT (National Council of Educational Research and Training), and Open Universities, etc. could be initiated, facilitating greater awareness and more participation.
3. Engagement through NGOs: NGOs (focused on digital literacy) with a tie-up with UNESCO, can aid in implementing and encouraging awareness. A localised language approach option can be pondered upon for inclusion as well.

Conclusion

Though a long process, tackling misinformation through education is a method that deals with the issue at the source. A strong foundation in awareness and media literacy is imperative in the age of fake news, misinformation, and sensitive data being peddled online. UNESCO’s course launch garners attention as it comes from an international platform, is free of cost, truly understands the gravity of the situation, and calls for action in the field of education, encouraging others to do the same.

References

1. ‍https://www.uil.unesco.org/en/articles/media-and-information-literacy-course-adult-educators-launched
2. https://www.unesco.org/en/articles/celebrating-global-media-and-information-literacy-week-2024
3. https://www.unesco.org/en/node/559#:~:text=UNESCO%20believes%20that%20education%20is,must%20be%20matched%20by%20quality.