#Factcheck-Allu Arjun visits Shiva temple after success of Pushpa 2? No, image is from 2017

Introduction

AI has penetrated most industries and telecom is no exception. According to a survey by Nvidia, enhancing customer experiences is the biggest AI opportunity for the telecom industry, with 35% of respondents identifying customer experiences as their key AI success story. Further, the study found nearly 90% of telecom companies use AI, with 48% in the piloting phase and 41% actively deploying AI. Most telecom service providers (53%) agree or strongly agree that adopting AI would provide a competitive advantage. AI in telecom is primed to be the next big thing and Google has not ignored this opportunity. It is reported that Google will soon add “AI Replies” to the phone app’s call screening feature. 

How Does The ‘AI Call Screener’ Work?

With the busy lives people lead nowadays, Google has created a helpful tool to answer the challenge of responding to calls amidst busy schedules. Google Pixel smartphones are now fitted with a new feature that deploys AI-powered calling tools that can help with call screening, note-making during an important call, filtering and declining spam, and most importantly ending the frustration of being on hold.  

In the official Google Phone app, users can respond to a caller through “new AI-powered smart replies”. While “contextual call screen replies” are already part of the app,  this new feature allows users to not have to pick up the call themselves. 

• With this new feature,  Google Assistant will be able to respond to the call with a customised audio response.
• The Google Assistant, responding to the call, will ask the caller’s name and the purpose of the call. If they are calling about an appointment, for instance, Google will show the user suggested responses specific to that call, such as ‘Confirm’ or ‘Cancel appointment’.

Google will build on the call-screening feature by using a “multi-step, multi-turn conversational AI” to suggest replies more appropriate to the nature of the call. Google’s Gemini Nano AI model is set to power this new feature and enable it to handle phone calls and messages even if the phone is locked and respond even when the caller is silent.

Benefits of AI-Powered Call Screening

This AI-powered call screening feature offers multiple benefits:

1. The AI feature will enhance user convenience by reducing the disruptions caused by spam calls. This will, in turn, increase productivity.
2. It will increase call privacy and security by filtering high-risk calls, thereby protecting users from attempts of fraud and cyber crimes such as phishing.  
3. The new feature can potentially increase efficiency in business communications by screening for important calls, delegating routine inquiries and optimising customer service. 

Key Policy Considerations

Adhering to transparent, ethical, and inclusive policies while anticipating regulatory changes can establish Google as a responsible innovator in AI call management. Some key considerations for AI Call Screener from a policy perspective are:

1. The AI screen caller will process and transcribe sensitive voice data, therefore, the data handling policies for such need to be transparent to reassure users of regulatory compliance with various laws. 
2. AI has been at a crossroads in its ethical use and mitigation of bias. It will require the algorithms to be designed to avoid bias and reflect inclusivity in its understanding of language. 
3. The data that the screener will be using is further complicated by global and regional regulations such as data privacy regulations like the GDPR, DPDP Act, CCPA etc., for consent to record or transcribe calls while focussing on user rights and regulations. 

Conclusion: A Balanced Approach to AI in Telecommunications

Google’s AI Call Screener offers a glimpse into the future of automated call management, reshaping customer service and telemarketing by streamlining interactions and reducing spam. As this technology evolves, businesses may adopt similar tools, balancing customer engagement with fewer unwanted calls. The AI-driven screening will also impact call centres, shifting roles toward complex, human-centred interactions while automation handles routine calls. They could have a potential effect on support and managerial roles. Ultimately, as AI call management grows, responsible design and transparency will be in demand to ensure a seamless, beneficial experience for all users.

References

• https://resources.nvidia.com/en-us-ai-in-telco/state-of-ai-in-telco-2024-report
• https://store.google.com/intl/en/ideas/articles/pixel-call-assist-phone-screen/ 
• https://www.thehindu.com/sci-tech/technology/google-working-on-ai-replies-for-call-screening-feature/article68844973.ece
• https://indianexpress.com/article/technology/artificial-intelligence/google-ai-replies-call-screening-9659612/ 

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A war in the twenty-first century does not start when the first bullet or missile is fired. It begins much earlier, covertly, and without any official announcement. Cyberspace is this new battlefield. States now use a variety of ransomware, malicious codes, and disinformation campaigns to undermine their enemies' capabilities before launching an offensive. These pre-conflict cyber operations are now the primary frontline of contemporary hybrid warfare, which is changing how conflicts are fought and conducted.

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The Birth of a Digital Battlefield

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Hybrid Warfare is a blend of conventional military force with nonmilitary tactics like economic coercion, disinformation, and cyberattacks that have evolved rapidly in recent decades. Hybrid methods of warfare are nothing new, as the scale and sophistication of cyber operations in modern conflicts are unprecedented. Russia’s actions in Ukraine demonstrated the capability of digital tools to paralyse the critical systems before its heavy munitions could be deployed for combat operations. Within days of the 2022 invasions, Ukraine faced massive Distributed Denial of Service (DDoS) attacks targeting banks, government websites, and energy infrastructures. The digital frontlines have softened the physical defences long before the conventional warfare began. 

According to the FP Analytics’ “Digital Front Lines” Project, cyber operations are no longer an auxiliary tactic but a core component of hybrid warfare, blurring the boundary between peace and war. They enable states to exert pressure, gather intelligence, and disrupt adversaries, often without being attributed or held accountable. 

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Cyber Operations: The modern Prelude to War

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The use of digital technologies for surveillance, information network disruption, or critical infrastructure destruction is known as cyber operations. They are especially useful instruments for pre-conflict manipulation because of their ambiguity and stealth. Cyberattacks, in contrast to conventional military strikes, can accomplish strategic goals while providing plausible deniability.
Coordinated cyberattacks that spread misinformation and damaged public confidence disrupted government communication systems prior to Russia's invasion of Ukraine. These sorts of incidents highlight the integrated nature of cyber and kinetic operations, where digital assaults often serve as the initial phases of modern wars.

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The Expanding Spectrum of Actors or Threat 

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Cyberspace has democratized warfare, which once required an army, can now be initiated by a handful of skilled programmers with access to the right tools. The cyber landscape of the present times features a wide spectrum of threat actors, which can be understood as; 

• State actors like intelligence or military agencies conduct cyber operations as part of official foreign policy. 
• Cybercriminals pursue financial gains, often overlapping with political motives. 
• Terrorist groups use cyberspace to spread propaganda for coordinated attacks. 
• Cyber mercenaries being hired by both the state and nonstate clients can blur the ethical and legal boundaries. 

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This diversity can complicate the attribution by determining that anyone who is actively working behind conducting cyberattacks can be notoriously difficult, allowing the states to hide behind “plausible deniability.” This ‘Gray Zone’ of conflict below the threshold of a declared war, above mere diplomacy, has become the preferred arena for modern power struggles. 

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Civilian Involvement and Ethical Dilemmas

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Unlike traditional warfare, where the cyber domain entangles civilians as both participants and targets. Much of the nation’s critical infrastructure, which includes energy grids, hospitals, transportation, and communication systems, is owned and operated by private entities. As a result, the civilian industries and experts are becoming central to both cyber defence and offence. 

During the Russia–Ukraine War, the volunteer hackers from around the world were many of whom are being coordinated through the app Telegram, which is termed as ‘IT Army of Ukraine’, are known for conducting digital strikes on Russian networks. Conversely, the Russia-affiliated hacker groups like Conti had vowed to retaliate against any nations that supported Ukraine. 

This civilian participation raises profound legal and moral questions, over a private company’s role in defending their networks of becoming a combatant, or the impact of retaliatory cyberattacks on civilian infrastructure war crimes. International law has yet to provide a clear answer, which can leave dangerous gaps in the governance to counter cybercrimes. 

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Susceptibility of Contemporary Society to Cyber Warfare

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Cyberwarfare can impact an entire global digital ecosystem due to its interconnectedness. Power grids, hospitals, air traffic systems, and even automation devices can be compromised. While the NotPetya ransomware, which was cloaked as ransomware, caused billions of losses and caused worldwide economic damage from shipping companies to pharmaceutical companies, the WannaCry ransomware attacks in 2017 paralysed hospitals throughout the UK's National Health Service.

When taken as a whole, these incidents have also shown that cyberattacks are no longer limited to espionage situations and can have real-world consequences comparable to those of conventional warfare. The consequences of cyberattacks could increase dramatically as our dependence on technology increases. Because these effects are profoundly psychological in nature and seek to sow fear, mistrust, and social disintegration, they are not merely technical or economic in nature.

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The Future: Permanent Cyber Frontlines

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Technological developments have made cyberspace a permanent theatre of conflict, joining the land, sea, air, and space. Countries are currently making significant investments in cyber capabilities for deterrence as well as defence. According to security experts like Eriksson and Giacomello, societies are now inherently fragile due to our increasing reliance on information technologies.

Cyber operations in this context are about strategic dominance in a globalised world, not just digital espionage. Who controls the networks and algorithms that run contemporary civilisation will determine the future of war, not just who controls the skies or the seas. As per the new reality, before the drop of the first bomb, a silent war in cyberspace will already be underway.     

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References

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• https://digitalfrontlines.io/2023/05/25/the-evolution-of-cyber-operations-in-armed-conflict/
• https://theses.ubn.ru.nl/server/api/core/bitstreams/9d74149e-fb9a-402f-aa65-a90445ad7603/content
• https://cybersecurityguide.org/resources/cyberwarfare/
• https://re.public.polimi.it/retrieve/e0c31c0b-ce6c-4599-e053-1705fe0aef77/21%20Century%20Cyber%20Warfare.pdf

India is the world's largest democracy, and conducting free and fair elections is a mammoth task shouldered by the Election Commission of India. But technology is transforming every aspect of the electoral process in the digital age, with Artificial Intelligence (AI) being integrated into campaigns, voter engagement, and election monitoring. In the upcoming Bihar elections of 2025, all eyes are on how the use of AI will influence the state polls and the precedent it will set for future elections.

Opportunities: Harnessing AI for Better Elections

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Breaking Language Barriers with AI: 

AI is reshaping political outreach by making speeches accessible in multiple languages. At the Kashi Tamil Sangamam in 2024, the PM’s Hindi address was AI-dubbed in Tamil in real time. Since then, several speeches have been rolled out in eight languages, ensuring inclusivity and connecting with voters beyond Hindi-speaking regions more effectively.

Monitoring and Transparency 

During Bihar’s Panchayat polls, the State Election Commission used Staqu’s JARVIS, an AI-powered system that connects with CCTV cameras to monitor EVM screens in real time. By reducing human error, JARVIS brought greater accuracy, speed, and trust to the counting process.

AI for Information Access on Public Service Delivery

NaMo AI is a multilingual chatbot that citizens can use to inquire about the details of public services. The feature aims to make government schemes easy to understand, transparent, and help voters connect directly with the policies of the government. 

Personalised Campaigning   

AI is transforming how campaigns connect with voters. By analysing demographics and social media activity, AI builds detailed voter profiles. This helps craft messages that feel personal, whether on WhatsApp, a robocall, or a social media post, ensuring each group hears what matters most to them. This aims to make political outreach sharper and more effective.

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Challenges: The Dark Side of AI in Elections

Deepfakes and Disinformation

AI-powered deepfakes create hyper-realistic videos and audio that are nearly impossible to distinguish from the real. In elections, they can distort public perception, damage reputations, or fuel disharmony on social media. There is a need for mandatory disclaimers stating when content is AI-generated, to ensure transparency and protect voters from manipulative misinformation.

Data Privacy and Behavioural Manipulation

Cambridge Analytica’s consulting services, provided by harvesting the data of millions of users from Facebook without their consent,  revealed how personal data can be weaponised in politics. This data was allegedly used to “microtarget” users through ads, which could influence their political opinions. Data mining of this nature can be supercharged through AI models, jeopardising user privacy, trust, safety, and casting a shadow on democratic processes worldwide. 

Algorithmic Bias

AI systems are trained on datasets.  If the datasets contain biases, AI-driven tools could unintentionally reinforce stereotypes or favor certain groups, leading to unfair outcomes in campaigning or voter engagement.

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The Road Ahead: Striking a Balance

The adoption of AI in elections opens a Pandora's box of uncertainties.  On the one hand, it offers solutions for breaking language barriers and promoting inclusivity. On the other hand, it opens the door to manipulation and privacy violations. 

To counter risks from deepfakes and synthetic content, political parties are now advised to clearly label AI-generated materials and add disclaimers in their campaign messaging. In Delhi, a nodal officer has even been appointed to monitor social media misuse, including the circulation of deepfake videos during elections. The Election Commission of India constantly has to keep up with trends and tactics used by political parties to ensure that elections remain free and fair.  

Conclusion

With Bihar’s pioneering experiments with JARVIS in Panchayat elections to give vote counting more accuracy and speed,  India is witnessing both sides of this technological revolution. The challenge lies in ensuring that AI strengthens democracy rather than undermining it. Deepfakes algorithms, bias, and data misuse remind us of the risk of when technology oversteps. The real challenge is to strike the right balance in embracing AI for elections to enhance inclusivity and transparency,  while safeguarding trust, privacy, and the integrity of democratic processes. 

References

• https://timesofindia.indiatimes.com/india/how-ai-is-rewriting-the-rules-of-election-campaign-in-india/articleshow/120848499.cms#
• https://m.economictimes.com/news/elections/lok-sabha/india/2024-polls-stand-out-for-use-of-ai-to-bridge-language-barriers/articleshow/108737700.cms
• https://www.ndtv.com/india-news/namo-ai-on-namo-app-a-unique-chatbot-that-will-answer-everything-on-pm-modi-govt-schemes-achievements-5426028 
• https://timesofindia.indiatimes.com/gadgets-news/staqu-deploys-jarvis-to-facilitate-automated-vote-counting-for-bihar-panchayat-polls/articleshow/87307475.cms 
• https://www.drishtiias.com/daily-updates/daily-news-editorials/deepfakes-in-elections-challenges-and-mitigation 
• https://internetpolicy.mit.edu/blog-2018-fb-cambridgeanalytica/ ‍
• https://www.deccanherald.com/elections/delhi/delhi-assembly-elections-2025-use-ai-transparently-eci-issues-guidelines-for-political-parties-3357978#