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Introduction

The Department of Telecommunications on 28th October 2024 notified an amendment to the Flight and Maritime Connectivity Rules, 2018 (FMCR 2018). 

Rule 9 of the principle rules in FMCR 2018 stated: 

 “Restrictions–(1) The IFMC service provider shall provide the operation of mobile communication services in aircraft at minimum height of 3000 meters in Indian airspace to avoid interference with terrestrial mobile networks. (2) Internet services through Wi-Fi in aircraft shall be made available when electronic devices are permitted to be used only in airplane mode.”

In 2022, an amendment was made to the attached form in the Rules for obtaining authorisation to provide IFMC services. 

Subsequently, the 2024 amendment substitutes sub-rule (2), namely : 

“ (2)  Notwithstanding the minimum height in Indian airspace referred to in sub-rule (1), internet services through Wi-Fi in aircraft shall be made available when electronic devices are permitted to be used in the aircraft.”

Highlights of the Amendment 

These rules govern the use of Wi-Fi in airplanes and ships within or above India or Indian territorial waters through In Flight and Maritime Connectivity (IFMC) services provided by IFMC service providers responsible for establishing and maintaining them.

Airplanes are equipped with antennas, onboard servers, and routers to connect to signals received from ground towers via Direct Air-to-Ground Communications (DA2GC) or through satellites. The DA2GC system offers connectivity through various communication methods, supporting services like in-flight Internet access and mobile multimedia. Licensed In-Flight Mobile Connectivity (IFMC) providers must adhere to standards set by international organizations such as the International Telecommunications Union (ITU), the European Telecommunications Standards Institute (ETSI), and the Institute of Electrical and Electronics Engineers (IEEE), or by international forums like the 3rd Generation Partnership Project (3GPP) to offer In-Flight Connectivity. Providers using Indian or foreign satellite systems must obtain approval from the Department of Space.

The IFMC service provider must operate mobile communication services on aircrafts at a minimum altitude of 3,000 meters within Indian airspace to prevent interference with terrestrial mobile networks. However, Wi-Fi access can be enabled at any point during the flight when device use is permitted, not just after reaching 3,000 meters. This flexibility is intended to allow passengers to connect to Wi-Fi earlier in the flight. This amendment aims to ensure that passengers can access the internet while maintaining the safety standards critical to in-flight communication systems.

Implications

1. Increased Data Security Needs:  There will be a need for robust cybersecurity measures against potential threats and data breaches. 
2. Increased Costs: Airplanes will have to incur the initial costs for installing antennae. Since airfare pricing in India is market-driven and largely unregulated, these costing changes might find their way into ticket prices, making flight tickets more expensive. 
3. Interference Management: A framework regarding the conditions under which  Wi-FI must be switched off to avoid interference with terrestrial communication systems can be determined by stakeholders and communicated to passengers. 
4. Enhanced Connectivity Infrastructure: Airlines may need to invest in better flight-connectivity infrastructure to handle increased network traffic as more passengers access Wi-fi at lower altitudes and for longer durations. 

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Conclusion

The  Flight and Maritime Connectivity (Amendment) Rules, 2024, enhance passenger convenience and align India with global standards for in-flight connectivity while complying with international safety protocols. Access to the internet during flights and at sea provides valuable real-time information, enhances safety, and offers access to health support during aviation and maritime operations.  However, new challenges including the need for robust cybersecurity measures, cost implications for airlines and passengers, and management of interference with terrestrial networks will have to be addressed through a collaborative approach between airlines, IFMC providers, and regulatory authorities. 

Sources 

• https://dot.gov.in/sites/default/files/2018_12_17%20AS%20IFMC_2.pdf?download=1 
• https://dot.gov.in/sites/default/files/Amendment%20dated%2004112024%20in%20flight%20and%20maritime%20connectivity%20rules%202018%20to%20IFMC%20Service%20Provider.pdf  
• https://www.t-mobile.com/dialed-in/wireless/how-does-airplane-wifi-work 
• https://tec.gov.in/public/pdf/Studypaper/DA2GC_Paper%2008-10-2020%20v2.pdf 
• https://www.indiatoday.in/india/story/wifi-use-flights-no-longer-linked-altitude-now-subject-permission-2628118-2024-11-05  
• https://pib.gov.in/Pressreleaseshare.aspx?PRID=1843408#:~:text=With%20the%20repeal%20of%20Air,issue%20directions%20to%20such%20airline. 

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Introduction

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The way we interact, go about our daily lives and manage our financial resources has completely changed in this digital age. Tasks that were earlier done manually (and were extremely time-consuming) now happen in just minutes and seconds. As this convenience expands, so do the risks that come with it. The proliferation of digital technology has opened up a wide arena where we, as users, are getting exposed to a complex environment of emerging cyber threats at every step. This has become especially true for our senior citizens, who face heightened vulnerabilities owing to their age and situational factors. Therefore, getting an understanding of these risks and knowing how to respond to them is no longer optional.

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Cybercrime against senior citizens is rising every year. The elderly today are using and depending on smartphones, net banking, UPI (Unified Payments Interface) and social media more than ever. Scammers are preying on this circumstance and perpetrating well-planned cyber attacks on the senior population. A 2024 report from the United States Federal Trade Commission (FTC) that analysed cybercrime data for the year 2023 found that older adults lost more money per incident as opposed to the younger population. 

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This blog aims at providing practical and easy-to-follow cyber safety tips for senior citizens and a clear action plan on how to respond if they ever fall victim to a scam.

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Safe and Smart Browsing for the Elderly: Essential Cybersecurity Tips

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1. Device safety: Cybersecurity can be ensured with one simple rule, which is securing your device first. This is the first line of defence against cybercrime and can go a long way in preventing online attacks and scams. This device security can be established by using screen locks such as setting up a PIN, lock patterns, fingerprints, or even applying the face lock feature on smartphones and tablets. 

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The next step is to install a reputable antivirus on your device (such as laptops and desktops) and keep updating it from time to time. Enabling additional security features in your devices, such as ‘automatic updates’, further ensures that the phone’s Operating System (OS) and the Applications (apps) remain up to date. This guarantees that the device’s OS and the apps are fully upgraded to catch and fix any new security threats. Users should also beware of any unauthorised software. Suspicious links or messages that offer free software or updates should be avoided at all costs. 

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The Government of India’s 2024 cyber safety booklet also stresses the importance of keeping devices and apps equipped with the latest security patches to prevent exploitation of any known vulnerabilities. 

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2. Robust Passwords and 2FA: Weak passwords are one of the easiest entry points for cybercriminals. This is why it is crucial to have strong and robust passwords to keep accounts and devices absolutely secure. It is also important to make sure to avoid using very basic PINs, such as date of birth or predictable ascending digits such as ‘12345’. Also, similar passwords should not be used across various bank, email or social media accounts. While creating a strong password, ideally, one should use a combination of upper case and lower case letters along with mixed digits and special characters. If need be, one can jot down these complex passwords in a separate physical diary to keep a record and refer to it in case of forgetfulness. 

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Enabling two-factor authentication adds an extra layer of protection. Whenever and wherever possible, users should enable OTP (one-time password) based verification or app-based authentication codes. In case someone does end up stealing the user’s password, they would still need the second factor to log in.

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The Government of India supported the Information Security Education and Awareness (ISEA) initiative, which also provides guidelines that recommend the use of passwords and secure authentication as key cyber safety practices for senior citizens.

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3. Handle messages with caution: Most cybercrime instances against senior citizens are initiated with a phone call, an SMS or a WhatsApp message. Personal details such as OTPs, CVV (3-digit number on the back of a debit/credit card), ATM or UPI PIN, full debit/credit card number, net banking ID and password, etc., should never be shared over a call or a chat. Also, people need to be aware of the fact that genuine officials will never make any demands for such details over calls or messages. ISEA has specifically warned about frauds like phishing, where fraudsters call or message their victims pretending to be from banks, courier companies, telecom operators or from the government to trick seniors into revealing their personal details.

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A caller might say ‘Your KYC can get blocked, give OTP now’ or ‘Your card will get deactivated, click this link’. Hang up immediately! Do not click any links, do not share any number and do not install any app that they suggest (eg. remote access apps).

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4. Banking without worries: Online banking is truly a boon, especially for senior citizens. It eliminates the need to visit the bank in person for every small requirement. But this comfort and ease can serve us well only if we use it with a certain sense of vigilance and responsibility. 

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Users are advised to use only official banking apps that are downloaded from Google Play Store or the Apple App Store. It is also prudent to activate SMS or email alerts for all online transactions so that the user receives timely notifications of any withdrawal or transfer. Users should also avoid using public Wi-Fi connections for banking or UPI payments. It is better  to use your own mobile data or a home Wi-Fi with a strong password. This safeguards your financial transactions. India has a system in place called the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS) that quickly responds to online financial fraud, especially with regards to UPI and net banking frauds.

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5. Think before you share: Beyond online banking and other essential activities on the web, lies the world of social media which has seamlessly woven itself into our daily routines. Therefore, gaining awareness about the safe usage of social media is extremely important. For starters, users should keep the privacy settings of their social media accounts as ‘Private’. They should also be mindful of accepting friend requests from strangers or unknown profiles, even if they claim that they know the user. Users must also avoid ‘oversharing’ on public platforms and social media accounts. It is always best to refrain from posting about personal details on social media such as finances, travel schedules or addresses. If a user receives urgent messages from a close friend or a relative asking for money, then it is better to first call them up directly to verify that the request is genuine. 

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The older generation should also be wary of fraudsters who, under false identities, build emotional relationships online and then start demanding money, gifts or even private photos from their victims. 

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6. Stay a step ahead: Lastly, senior users can stay a step ahead in this game by familiarising themselves with the typical scams that are targeted towards their age group. This know-how will prepare them to identify scam patterns and early warning signs. Discussing experiences or sharing knowledge with family members or peers can also help seniors bridge the gap between awareness and action.

Fallen for a scam? Don’t panic! Here’s what seniors should do next: An action plan for recovery and protection

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We are all human at the end of the day. Anyone can fall for a scam, even the most careful people. The important thing is how to ‘respond’ after getting scammed. As per the 2023 Internet Crime Complaint Center (IC3) Elder Fraud Report, prompt reporting after a scam can improve the chances of either freezing or retrieving the stolen money. If you have fallen for a scam, here is what you should do:

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1. Keep calm and disconnect: Though it may feel challenging, but the first instinct that victims should display is to keep their calm and hang up the phone. The victim should then block the number and refrain from responding to any further emails or messages. Any remote access app, screen sharing app or a support tool that were installed at the request of the caller, should be instantly uninstalled.

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2. Alert your bank right away: Time is of the essence when it comes to online financial frauds. If a user has been scammed and he is aware of it, then he should immediately call the official customer care number of his bank. It is to be noted here that this number should be verified from the bank’s website or from the user’s credit/debit card. Once the user is connected to the bank’s support staff, he should inform them clearly that he has been a victim of an online fraud. The support staff may guide the user regarding the options that he can undertake. These can be: blocking the cards, freezing the account or an attempt from the bank’s interface to try and stop or recall the recent transaction. 

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The Reserve Bank of India (RBI) has laid down certain guidelines on unauthorised electronic banking transactions that encourage quick reporting and provide a steady framework for customer liability. Also, if in case a victim feels that the bank’s response has been unsatisfactory, the complaints can be further escalated to the RBI Ombudsman.

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3. Reset online credentials: Once the victim has spoken to the bank and taken all necessary steps in that regard, the next step is to reset the passwords. Passwords for netbanking, UPI apps, email accounts, social media, shopping platforms, etc., should all be changed. The victim can also turn on two factor authentication for all important accounts. Incase some critical information like PAN (Permanent Account Number) or Aadhar or SSN (Social Security Number ) has been shared, the victim should be on the lookout for any identity theft in the form of unknown loans, new cards or credit enquiries. 

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4. Notify official cybercrime portals or authorities: The next step is to inform the relevant cybercrime authorities in your region. In India there is a government backed National Cyber Crime Helpline which is a part of the Financial Cyber Fraud Reporting and Management System. The aim of the helpline is to prevent further losses in digital payment frauds. Victims can also file a complaint on the National Cyber Crime Reporting portal. Other than these options, the victim can visit the nearest police station along with copies of their online complaint, bank statements, transaction receipts and ID proofs. 

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In the US, such complaints can be lodged with the IC3 which runs a specialised elder fraud program. The IC3 also publishes the annual Elder Fraud Report and lays down latest guidelines and trends regarding cybercrime.

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5. Preserve proofs of the scam: The IC3’s 2023 report notes that detailed and prompt reporting by the victim enables law enforcement and financial institutions to deploy ‘Financial Fraud Kill Chain’ procedures that help in tracing or freezing stolen funds. This is why it is very important to preserve the evidence of a cyber scam. Proper documentation can help banks and law enforcement agencies to properly investigate a case. If possible, the victim should save all messages, WhatsApp chats, emails, screenshots and voice recordings. Establishing a clear timeline of the events also helps. Minute details such as: when the first call was received, what was said and when the money exited the victim’s account, significantly help in piecing together the full picture. Victims should also keep a record of all bank statements and transaction alert messages related to the fraudulent activity. 

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6. Helping seniors heal: Apart from monetary damage, the emotional impact of a scam should also be acknowledged. Getting scammed can be deeply humiliating for senior citizens, especially at their age where everyday life may already feel quite overwhelming. Also, when it comes to their lifelong savings, the ramifications of becoming a victim of an online financial scam can be quite distressing for seniors. The US Department of Justice’s elder fraud content emphasises on the fact that senior victims need ample emotional support and should not be blamed or shamed for their predicament.

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Families and caregivers can guide the elderly victims step by step through the recovery process which includes taking the necessary technical steps, filling out forms and following up with banks or authorities. For large value frauds, repeated targeting or cases that involve identity theft, getting a legal consult for the victim is highly advisable. This kind of support and reassurance can help seniors reduce their anxiety and regain their inner strength.

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Secure today, safe tomorrow

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The rate of cybercrime against senior citizens isn’t showing any signs of slowing down. Scammers are refining their techniques every day. Therefore, the best long standing defence against cybercrime is to make cyber safety a regular habit. This can be achieved with the support of families, caregivers and communities. Beyond the practical steps, spreading awareness and maintaining an open dialogue is equally important. Senior citizens should feel comfortable asking questions, sharing concerns and continue learning from experiences, be it theirs or of others. Reinforcement of safe online practices should become ingrained at the core of every society. When cybersecurity practices merge with everyday life, seniors gain both protection and confidence. Simple and steady digital safety practices that come with guidance and reassurance empower the seniors to enjoy the benefits of technology without fear.

Simply put, the habits that are adopted today will lay the foundation for a secure and safer digital tomorrow.

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References  

• https://bankingjournal.aba.com/2024/11/ftc-older-adults-lost-up-to-61-5b-to-fraud-in-2023/
• https://www.cert-in.org.in/PDF/CSH_Booklet.pdf
• https://infosecawareness.in/concept/cyber-security-tips-for-senior-citizens
• https://cybercrime.gov.in/UploadMedia/instructions_citizenreportingcyberfrauds.pdf
• https://www.ic3.gov/annualreport/reports/2023_ic3elderfraudreport.pdf
• https://www.arklegal.in/post/how-to-report-cyber-crime-in-india
• https://www.pib.gov.in/Pressreleaseshare.aspx?PRID=1814120
• https://cybercrime.gov.in/Webform/crmcondi.aspx
• https://www.justice.gov/archives/stopfraud-archive/elder-fraud-and-financial-exploitation
• https://www.ftc.gov/system/files/ftc_gov/pdf/federal-trade-commission-protecting-older-adults-report_102024.pdf
• https://www.unionbankofindia.bank.in/pdf/cyber-security-customer-awareness-guide-vol-v.pdf
• https://cdnbbsr.s3waas.gov.in/s371e09b16e21f7b6919bbfc43f6a5b2f0/uploads/2024/11/20241111752149945.pdf
• https://www.dsci.in/files/content/documents/2024/CSAM24-Infographic_Cyber-Safety-Essentials-for-Senior-Citizens-v1.pdf

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Introduction

Words come easily, but not necessarily the consequences that follow. Imagine a 15-year-old child on the internet hoping that the world will be nice to him and help him gain confidence, but instead, someone chooses to be mean on the internet, or the child becomes the victim of a new kind of cyberbullying, i.e., online trolling. The consequences of trolling can have serious repercussions, including eating disorders, substance abuse, conduct issues, body dysmorphia, negative self-esteem, and, in tragic cases, self-harm and suicide attempts in vulnerable individuals. The effects of online trolling can include anxiety, depression, and social isolation. This is one example, and hate speech and online abuse can touch anyone, regardless of age, background, or status. The damage may take different forms, but its impact is far-reaching. In today’s digital age, hate speech spreads rapidly through online platforms, often amplified by AI algorithms. 

As we celebrate today, i.e., 18th June, the International Day for Countering Hate Speech, if we have ever been mean to someone on the internet, we pledge never to repeat that kind of behaviour, and if we have been the victim, we will stand against the perpetrator and report it. 

This year, the theme for the International Day for Countering Hate Speech is “Hate Speech and Artificial Intelligence Nexus: Building coalitions to reclaim inclusive and secure environments free of hatred. UN Secretary-General Antonio Guterres, in his statement, said, “Today, as this year’s theme reminds us, hate speech travels faster and farther than ever, amplified by Artificial Intelligence. Biased algorithms and digital platforms are spreading toxic content and creating new spaces for harassment and abuse."

Coded Convictions: How AI Reflects and Reinforces Ideologies

Algorithms have swiftly taken the place of feelings; they tamper with your taste, and they do so with a lighter foot, invisibly. They are becoming an important component of social media user interaction and content distribution. While these tools are designed to improve user experience, they frequently inadvertently spread divisive ideologies and push extremist propaganda. This amplification can strengthen the power of extremist organisations, spread misinformation, and deepen societal tensions. This phenomenon, known as “algorithmic radicalisation,” demonstrates how social media companies may utilise a discriminating content selection approach to entice people down ideological rabbit holes and shape their ideas. AI-driven algorithms often prioritise engagement over ethics, enabling divisive and toxic content to trend and placing vulnerable groups, especially youth and minorities, at risk. The UN’s Strategy and Plan of Action on Hate Speech, launched on June 18, 2019, recognises that while AI holds promise for early detection and prevention of harmful speech, it also demands stringent human rights safeguards. Without regulation, these tools can themselves become purveyors of bias and exclusion. 

India’s Constitutional Resolve and Civilizational Ethos against Hate

India has always taken pride in being inclusive and united rather than divided. As far as hate speech is concerned, India's stand is no different. The United Nations, India believes in the same values as its international counterpart. Although India has won many battles against hate speech, the war is not over and is now more prominent than ever due to the advancement in communication technologies. In India, while the right to freedom of speech and expression is protected under Article 19(1)(a), its exercise is limited subject to reasonable restrictions under Article 19(2). Landmark rulings such as Ramji Lal Modi v. State of U.P. and Amish Devgan v. UOI have clarified that speech can be curbed if it incites violence or undermines public order. Section 69A of the IT Act, 2000, empowers the government to block content, and these principles are also reflected in Section 196 of the BNS, 2023 (153A IPC) and Section 299 of the BNS, 2023 (295A IPC). Platforms are also required to track down the creators of harmful content and remove it within a reasonable hour and fulfil their due diligence requirements under IT rules.

While there is no denying that India needs to be well-equipped and prepared normatively to tackle hate propaganda and divisive forces. India’s rich culture and history, rooted in philosophies of Vasudhaiva Kutumbakam (the world is one family) and pluralistic traditions, have long stood as a beacon of tolerance and coexistence. By revisiting these civilizational values, we can resist divisive forces and renew our collective journey toward harmony and peaceful living.

CyberPeace Message

The ultimate goal is to create internet and social media platforms that are better, safer and more harmonious for each individual, irrespective of his/her/their social and cultural background. CyberPeace stands resolute on promoting digital media literacy, cyber resilience, and consistently pushing for greater accountability for social media platforms. 

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References

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• https://www.un.org/en/observances/countering-hate-speech 
• https://www.artemishospitals.com/blog/the-impact-of-trolling-on-teen-mental-health 
• https://www.orfonline.org/expert-speak/from-clicks-to-chaos-how-social-media-algorithms-amplify-extremism ‍
• https://www.techpolicy.press/indias-courts-must-hold-social-media-platforms-accountable-for-hate-speech/