#FactCheck -Viral Claim About Air India Cancelling All International Flights Until July Is False

Introduction

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Cyber-attacks are another threat in this digital world, not exclusive to a single country, that could significantly disrupt global movements, commerce, and international relations all of which experienced first-hand when a cyber-attack occurred at Heathrow, the busiest airport in Europe, which threw their electronic check-in and baggage systems into a state of chaos. Not only were there chaos and delays at Heathrow, airports across Europe including Brussels, Berlin, and Dublin experienced delay and had to conduct manual check-ins for some flights further indicating just how interconnected the world of aviation is in today's world. Though Heathrow assured passengers that the "vast majority of flights" would operate, hundreds were delayed or postponed for hours as those passengers stood in a queue while nearly every European airport's flying schedule was also negatively impacted.

The Anatomy of the Attack

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The attack specifically targeted Muse software by Collins Aerospace, a software built to allow various airlines to share check-in desks and boarding gates. The disruption initially perceived to be technical issues soon turned into a logistical nightmare, with airlines relying on Muse having to engage in horror-movie-worthy manual steps hand-tagging luggage, verifying boarding passes over the phone, and manually boarding passengers. While British Airways managed to revert to a backup system, most other carriers across Heathrow and partner airports elsewhere in Europe had to resort to improvised manual solutions.

The trauma was largely borne by the passengers. Stories emerged about travelers stranded on the tarmac, old folks left barely able to walk without assistance, and even families missing important connections. It served to remind everyone that the aviation world, with its schedules interlocked tightly across borders, can see even a localized system failure snowball into a continental-level crisis.

Cybersecurity Meets Aviation Infrastructure

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In the last two decades, aviation has become one of the more digitally dependent industries in the world. From booking systems and baggage handling issues to navigation and air traffic control, digital systems are the invisible scaffold on which flight operations are supported. Though this digitalization has increased the scale of operations and enhanced efficiency, it must have also created many avenues for cyber threats. Cyber attackers increasingly realize that to target aviation is not just about money but about leverage. Just interfering with the check-in system of a major hub like Heathrow is more than just financial disruption; it causes panic and hits the headlines, making it much more attractive for criminal gangs and state-sponsored threat actors.

The Heathrow incident is like the worldwide IT crash in July 2024-thwarting activities of flights caused by a botched Crowdstrike update. Both prove the brittleness of digital dependencies in aviation, where one failure point triggering uncontrollable ripple effects spanning multiple countries. Unlike conventional cyber incidents contained within corporate networks, cyber-attacks in aviation spill on to the public sphere in real time, disturbing millions of lives.

Response and Coordination

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Heathrow Airport first added extra employees to assist with manual check-in and told passengers to check flight statuses before traveling. The UK's National Cyber Security Centre (NCSC) collaborated with Collins Aerospace, the Department for Transport, and law enforcement agencies to investigate the extent and source of the breach. Meanwhile, the European Commission published a statement that they are "closely following the development" of the cyber incident while assuring passengers that no evidence of a "widespread or serious" breach has been observed.

According to passengers, the reality was quite different. Massive passenger queues, bewildering announcements, and departure time confirmations cultivated an atmosphere of chaos. The wrenching dissonance between the reassurances from official channel and Kirby needs to be resolved about what really happens in passenger experiences. During such incidents, technical restoration and communication flow are strategies for retaining public trust in incidents.

Attribution and the Shadow of Ransomware

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As with many cyber-attacks, questions on its attribution arose quite promptly. Rumours of hackers allegedly working for the Kremlin escaped into the air quite possibly inside seconds of the realization, Cybersecurity experts justifiably advise against making conclusions hastily. Extortion ransomware gangs stand the last chance to hold the culprits, whereas state actors cannot be ruled out, especially considering Russian military activity under European airspace. Meanwhile, Collins Aerospace has refused to comment on the attack, its precise nature, or where it originated, emphasizing an inherent difficulty in cyberattribution.

What is clear is the way these attacks bestow criminal leverage and dollars. In previous ransomware attacks against critical infrastructure, cybercriminal gangs have extorted millions of dollars from their victims. In aviation terms, the stakes grow exponentially, not only in terms of money but national security and diplomatic relations as well as human safety.

Broader Implications for Aviation Cybersecurity

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This incident brings to consideration several core resilience issues within aviation systems. Traditionally, the airports and airlines had placed premium on physical security, but today, the equally important concept of digital resilience has come into being. Systems such as Muse, which bind multiple airlines into shared infrastructure, offer efficiency but, at the same time, also concentrate that risk. A cyber disruption in one place will cascade across dozens of carriers and multiple airports, thereby amplifying the scale of that disruption. 

The case also brings forth redundancy and contingency planning as an urgent concern. While BA systems were able to stand on backups, most other airlines could not claim that advantage. It is about time that digital redundancies, be it in the form of parallel systems or isolated backups or even AI-driven incident response frameworks, are built into aviation as standard practice and soon. 

On the policy plane, this incident draws attention to the necessity for international collaboration. Aviation is therefore transnational, and cyber incidents standing on this domain cannot possibly be handled by national agencies only. Eurocontrol, the European Commission, and cross-border cybersecurity task forces must spearhead this initiative to ensure aviation-wide resilience.

Human Stories Amid a Digital Crisis

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Beyond technical jargon and policy response, the human stories had perhaps the greatest impact coming from Heathrow. Passengers spoke of hours spent queuing, heading to funerals, and being hungry and exhausted as they waited for their flights. For many, the cyber-attack was no mere headline; instead, it was ¬ a living reality of disruption.

These stories reflect the fact that cybersecurity is no hunger strike; it touches people's lives. In critical sectors such as aviation, one hour of disruption means missed connections for passengers, lost revenue for airlines, and inculcates immense emotional stress. Crisis management must therefore entail technical recovery and passenger care, communication, and support on the ground.

Conclusion

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The cybersecurity crisis of Heathrow and other European airports emphasizes the threat of cyber disruption on the modern legitimacy of aviation. The use of increased connectivity for airport processes means that any cyber disruption present, no matter how small, can affect scheduling issues regionally or on other continents, even threatening lives. The occurrences confirm a few things: a resilient solution should provide redundancy not efficiency; international networking and collaboration is paramount; and communicating with the traveling public is just as important (if not more) as the technical recovery process. 

As governments, airlines, and technology providers analyse the disruption, the question is longer if aviation can withstand cyber threats, but to what extent it will be prepared to defend itself against those attacks. The Heathrow crisis is a reminder that the stake of cybersecurity is not just about a data breach or outright stealing of money but also about stealing the very systems that keep global mobility in motion. Now, the aviation industry is tested to make this disruption an opportunity to fortify the digital defences and start preparing for the next inevitable production.

References

• https://www.bbc.com/news/articles/c3drpgv33pxo
• https://www.theguardian.com/business/2025/sep/21/delays-continue-at-heathrow-brussels-and-berlin-airports-after-alleged-cyber-attack
• https://www.reuters.com/business/aerospace-defense/eu-agency-says-third-party-ransomware-behind-airport-disruptions-2025-09-22/

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Executive Summary:

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A viral video circulating on social media platforms, claimed to show the final moments of an Air India flight carrying passengers inside the cabin just before it crashed near Ahmedabad on June 12, 2025, is false. However, upon further research, the footage was found to originate from the Yeti Airlines Flight 691 crash that occurred in Pokhara, Nepal, on January 15, 2023. For all details, please follow the report.

Claim:

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Viral videos circulating on social media claiming to show the final moments inside Air India flight AI‑171 before it crashed near Ahmedabad on June 12, 2025. The footage appears to have been recorded by a passenger during the flight and is being shared as real-time visuals from the recent tragedy. Many users have believed the clip to be genuine and linked it directly to the Air India incident.

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Fact Check:

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To confirm the validity of the video going viral depicting the alleged final moments of Air India's AI-171 that crashed near Ahmedabad on 12 June 2025, we engaged in a comprehensive reverse image search and keyframe analysis then we got to know that the footage occurs back in January 2023, namely Yeti Airlines Flight 691 that crashed in Pokhara, Nepal. The visuals shared in the viral video match up, including cabin and passenger details, identically to the original livestream made by a passenger aboard the Nepal flight, confirming that the video is being reused out of context.

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Moreover, well-respected and reliable news organisations, including New York Post and NDTV, have shared reports confirming that the video originated from the 2023 Nepal plane crash and has no relation to the recent Air India incident. The Press Information Bureau (PIB) also released a clarification dismissing the video as disinformation. Reliable reports from the past, visual evidence, and reverse search verification all provide complete agreement in that the viral video is falsely attributed to the AI-171 tragedy.

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Conclusion:

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The viral footage does not show the AI-171 crash near Ahmedabad on 12 June 2025. It is an irrelevant, previously recorded livestream from the January 2023 Yeti Airlines crash in Pokhara, Nepal, falsely repurposed as breaking news. It’s essential to rely on verified and credible news agencies. Please refer to official investigation reports when discussing such sensitive events.

• Claim: A dramatic clip of passengers inside a crashing plane is being falsely linked to the recent Air India tragedy in Ahmedabad.
• Claimed On: Social Media
• ‍Fact Check: False and Misleading

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The rapid innovation of technology and its resultant proliferation in India has integrated businesses that market technology-based products with commerce. Consumer habits have now shifted from traditional to technology-based products, with many consumers opting for smart devices, online transactions and online services. This migration has increased potential data breaches, product defects, misleading advertisements and unfair trade practices. 

The need to regulate technology-based commercial industry is seen in the backdrop of various threats that technologies pose, particularly to data. Most devices track consumer behaviour without the authorisation of the consumer. Additionally, products are often defunct or complex to use and the configuration process may prove to be lengthy with a vague warranty. 

It is noted that consumers also face difficulties in the technology service sector, even while attempting to purchase a product. These include vendor lock-ins (whereby a consumer finds it difficult to migrate from one vendor to another), dark patterns (deceptive strategies and design practices that mislead users and violate consumer rights), ethical concerns etc. 

Against this backdrop, consumer laws are now playing catch up to adequately cater to new consumer rights that come with technology. Consumer laws now have to evolve to become complimentary with other laws and legislation that govern and safeguard individual rights. This includes emphasising compliance with data privacy regulations, creating rules for ancillary activities such as advertising standards and setting guidelines for both product and product seller/manufacturer. 

The Legal Framework in India

Currently, Consumer Laws in India while not tech-targeted, are somewhat adequate; The Consumer Protection Act 2019 (“Act”) protects the rights of consumers in India. It places liability on manufacturers, sellers and service providers for any harm caused to a consumer by faulty/defective products. As a result, manufacturers and sellers of ‘Internet & technology-based products’ are brought under the ambit of this Act. The Consumer Protection Act 2019 may also be viewed in light of the Digital Personal Data Protection Act 2023, which mandates the security of the digital personal data of an individual. Envisioned provisions such as those pertaining to mandatory consent, purpose limitation, data minimization, mandatory security measures by organisations, data localisation, accountability and compliance by the DPDP Act can be applied to information generated by and for consumers.

Multiple regulatory authorities and departments have also tasked themselves to issue guidelines that imbibe the principle of caveat venditor. To this effect, the Networks & Technologies (NT) wing of the Department of Telecommunications (DoT) on 2 March 2023, issued the Advisory Guidelines to M2M/IoT stakeholders for securing consumer IoT (“Guidelines”) aiming for M2M/IoT (i.e. Machine to Machine/Internet of things) compliance with the safety and security standards and guidelines in order to protect the users and the networks that connect these devices. The comprehensive Guidelines suggest the removal of universal default passwords and usernames such as “admin” that come preprogrammed with new devices and mandate the password reset process to be done after user authentication. Web services associated with the product are required to use Multi-Factor Authentication and duty is cast on them to not expose any unnecessary user information prior to authentication. Further, M2M/IoT stakeholders are required to provide a public point of contact for reporting vulnerability and security issues. Such stakeholders must also ensure that the software components are updateable in a secure and timely manner. An end-of-life policy is to be published for end-point devices which states the assured duration for which a device will receive software updates.

The involvement of regulatory authorities depends on the nature of technology products; a single product or technical consumer threat may see multiple guidelines. The Advertising Standards Council of India (ASCI) notes that cryptocurrency and related products were considered as the most violative category to commit fraud. In an attempt to protect consumer safety, it introduced guidelines to regulate advertising and promotion of virtual digital assets (VDA) exchange and trading platforms and associated services as a necessary interim measure in February 2022. It mandates that all VDA ads must carry the stipulated disclaimer “Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.” must be made in a prominent and unmissable manner.

Further, authorities such as Securities and Exchange Board of India (SEBI) and the Reserve Bank of India (RBI) also issue cautionary notes to consumers and investors against crypto trading and ancillary activities. Even bodies like Bureau of Indian Standards (BIS) act as a complimenting authority, since product quality, including electronic products, is emphasised by mandating compliance to prescribed standards. 

It is worth noting that ASCI has proactively responded to new-age technology-induced threats to consumers by attempting to tackle “dark patterns” through its existing Code on Misleading Ads (“Code”), since it is applicable across media to include online advertising on websites and social media handles. It was noted by ASCI that 29% of advertisements were disguised ads by influencers, which is a form of dark pattern. Although the existing Code addressed some issues, a need was felt to encompass other dark patterns.

Perhaps in response, the Central Consumer Protection Authority in November 2023 released guidelines addressing “dark patterns” under the Consumer Protection Act 2019 (“Guidelines”). The Guidelines define dark patterns as deceptive strategies and design practices that mislead users and violate consumer rights. These may include creating false urgency, scarcity or popularity of a product, basket sneaking (whereby additional services are added automatically on purchase of a product or service), confirm shaming (it refers to statements such as “I will stay unsecured” when opting out of travel insurance on booking of transportation tickets), etc. The Guidelines also cater to several data privacy considerations; for example, they stipulate a bar on encouraging consumers from divulging more personal information while making purchases due to difficult language and complex settings of their privacy policies, thereby ensuring compliance of technology product sellers and e-commerce platforms/vendors with data privacy laws in India. It is to be noted that the Guidelines are applicable on all platforms that systematically offer goods and services in India, advertisers and sellers.

Conclusion

Consumer laws for technology-based products in India play a pivotal role in safeguarding the rights and interests of individuals in an era marked by rapid technological advancements. These legislative frameworks, spanning facets such as data protection, electronic transactions, and product liability, assume a pivotal role in establishing a regulatory equilibrium that addresses the nuanced challenges of the digital age. The dynamic evolution of the digital landscape necessitates an adaptive legal infrastructure that ensures ongoing consumer safeguarding amidst technological innovations. As the digital landscape evolves, it is imperative for regulatory frameworks to adapt, ensuring that consumers are protected from potential risks associated with emerging technologies. Striking a balance between innovation and consumer safety requires ongoing collaboration between policymakers, businesses, and consumers. By staying attuned to the evolving needs of the digital age, Indian consumer laws can provide a robust foundation for security and equitable relationships between consumers and technology-based products.

References:

• https://dot.gov.in/circulars/advisory-guidelines-m2miot-stakeholders-securing-consumer-iot
• https://www.mondaq.com/india/advertising-marketing--branding/1169236/asci-releases-guidelines-to-govern-ads-for-cryptocurrency
• https://www.ascionline.in/the-asci-code/#:~:text=Chapter%20I%20(4)%20of%20the,nor%20deceived%20by%20means%20of
• https://www.ascionline.in/wp-content/uploads/2022/11/dark-patterns.pdf