#FactCheck -Claim That India’s GDP Was “Fake for 10 Years” is Misleading

Introduction

The Telecom Regulatory Authority of India (TRAI) issued a consultation paper titled “Encouraging Innovative Technologies, Services, Use Cases, and Business Models through Regulatory Sandbox in Digital Communication Sector. The paper presents a draft sandbox structure for live testing of new digital communication products or services in a regulated environment. TRAI seeks comments from stakeholders on several parts of the framework.

What is digital communication?

Digital communication is the use of internet tools such as email, social media messaging, and texting to communicate with other people or a specific audience. Even something as easy as viewing the content on this webpage qualifies as digital communication.

Aim of Paper

• Frameworks are intended to support regulators’ desire for innovation while also ensuring economic resilience and consumer protection. Considering this, the Department of Telecom (DoT) asked TRAI to offer recommendations on a regulatory sandbox framework. TRAI approaches the issue with the goal of encouraging creativity and hastening the adoption of cutting-edge digital communications technologies.
• Artificial intelligence, the Internet of Things, edge computing, and other emerging technologies are revolutionizing how we connect, communicate, and access information, driving the digital communication sector to rapidly expand. To keep up with this dynamic environment, an enabling environment for the development and deployment of novel technologies, services, use cases, and business models is required.
• The regulatory sandbox concept is becoming increasingly popular around the world as a means of encouraging innovation in a range of industries. A regulatory sandbox is a regulated environment in which businesses and innovators can test their concepts, commodities, and services while operating under changing restrictions.
• Regulatory Sandbox will benefit the telecom startup ecosystem by providing access to a real-time network environment and other data, allowing them to evaluate the reliability of new applications before releasing them to the market. Regulatory Sandbox also attempts to stimulate cross-sectoral collaboration for carrying out such testing by engaging the assistance of other ministries and departments in order to give the starting company with a single window for acquiring all clearances.

What is regulatory sandbox?

• A regulatory sandbox is a controlled regulatory environment in which new products or services are tested in real-time.
• It serves as a “safe space” for businesses because authorities may or may not allow certain relaxations for the sole purpose of testing.
• The sandbox enables the regulator, innovators, financial service providers, and clients to perform field testing in order to gather evidence on the benefits and hazards of new financial innovations, while closely monitoring and mitigating their risks.

What are the advantages of having a regulatory sandbox?

• Firstly, regulators obtain first-hand empirical evidence on the benefits and risks of emerging technologies and their implications, allowing them to form an informed opinion on the regulatory changes or new regulations that may be required to support useful innovation while mitigating the associated risks.
• Second, sandbox customers can evaluate the viability of a product without the need for a wider and more expensive roll-out. If the product appears to have a high chance of success, it may be authorized and delivered to a wider market more quickly.

Digital communication sector and Regulatory Sandbox

• Many countries’ regulatory organizations have built sandbox settings for telecom tech innovation.
• These frameworks are intended to encourage regulators’ desire for innovation while also promoting economic resilience and consumer protection.
• In this context, the Department of Telecom (DoT) had asked TRAI to give recommendations on a regulatory sandbox framework.
• Written comments on the drafting framework will be received until July 17, 2023, and counter-comments will be taken until August 1, 2023. The Authority’s goal in the digital communication industry is to foster creativity and expedite the use of emerging technologies such as artificial intelligence (AI), the Internet of Things (IoT), and edge computing. These technologies are changing the way individuals connect, engage, and access information, causing rapid changes in the industry.

Conclusion

According to TRAI, these technologies are changing how individuals connect, engage, and obtain information, resulting in significant changes in the sector.

The regulatory sandbox also wants to stimulate cross-sectoral collaboration for carrying out such testing by engaging the assistance of other ministries and departments in order to give the starting company with a single window for acquiring all clearances. The consultation paper covers some of the worldwide regulatory sandbox frameworks in use in the digital communication industry, as well as some of the frameworks in use inside the country in other sectors.

Introduction

‍

If we look at the concept of scams, they have existed for as long as human societies have. A few decades ago, it was quite common to see scams being carried out in the form of fake landline calls, forged documents or persuasive salesmen. And ‘trust’, being the fundamental aspect of human interaction, has been at the forefront of such interactions. This ‘trust’ factor has been consistently exploited by nefarious individuals all over the world through various acts of deception and a plethora of fraudulent activities. 

‍

As the years have gone by, the very same scamming methods have simply shifted mediums. They have transitioned from the geographies of markets and doorsteps to the virtual world of smartphones and digital devices. The senior citizens of today are sitting at a juncture where they come equipped with the ‘habits’ and ‘understanding’ of the offline world. And this is why in today’s technologically driven and fast paced digital environment, they are being targeted via ‘unfamiliar’ digital mediums and tactics, making them highly susceptible to cyber frauds and online scams.  

‍

Back in the simpler days, it wasn’t too difficult to catch the whiff of a scammer. One could pick up on their practiced speech patterns, spot their overly polished and formal tone or their sheepish body language and even notice the minute inconsistencies in their statements. This back-and-forth communication would take place in real time, over phone calls and even face to face. 

‍

But the scenario today is worse. Since our reliance on digital devices has expanded at an unparalleled pace, it has become all the more difficult to distinguish between what’s fake and what’s genuine. All of a sudden, our entire essential daily activities have become encompassed in the realm of the digital world, ranging from banking, shopping, healthcare to everyday communication. And to further exacerbate the situation, today’s scammers have quietly adapted to this newfound circumstance, as they hide behind screens.

‍

Fake messages or emails can be easily mistaken for being ‘real’ in the current modern digital age. Especially for senior citizens, this shift is presenting a serious challenge. They are being forced to evaluate authenticity and legitimacy through links, messages and apps that basically all look familiar. For example, the logo in an online correspondence might seem to be genuine or its language might look official and credible. At first glance, even the format or the layout of an email or a message may seem familiar enough to not raise any suspicion. This is the point where the danger lies. When there are no warning signs, no rude tones, no spelling errors and no weird behaviour. It becomes very difficult for people to tell what’s real and what’s a trap, especially for the seniors. And in that brief period of confusion, scammers manage to fool people into divulging personal information, clicking dangerous links or even parting with their hard-earned money.

‍

What makes the senior population so vulnerable?
‍

Trapped in the Convenience of Digital Dependence

‍

As the senior population embraces the new and sophisticated digital tools of today, alongside they are also risking their exposure to the online world of cyber security risks and cyber criminals. New devices such as smartphones and tablets do offer unprecedented convenience but they also come with various underlying dangers. Modern technology has made everyday tasks quite easy. Smartphone based UPI applications, bank applications and even online healthcare platforms have simplified life not just for the elderly, but for everyone across society. But many senior citizens may not be as well versed with the usage of these technologies and the digital risks they carry. They may get influenced easily or they may not exercise the same level of caution as the younger generations (who have literally grown up being surrounded by the dynamics of technology). This ‘familiarity gap’ adds up to the vulnerability of seniors. Without any prior visible warning signs they can easily end up getting exposed to online scams, fraudulent transactions and data misuse.

‍

Cybercriminals’ Goldmine: Cash-rich Seniors

‍

Although a person’s vulnerability towards becoming a target or a victim of a cyber crime is mostly shaped by their circumstance and not by age alone. But still, from the point of view of a cyber criminal, senior citizens do seem to be the perfect victims. Most of them are retired and financially sound with lifetime savings, consistent pensions, accumulated assets and anticipated income streams. As they enjoy their solid financial footing, they may not keep a regular check on their online banking accounts and financial records. This ‘financial ease’ can inadvertently make them more prone to cyber crimes, especially when they are simultaneously getting increasingly dependent on digital tools. This lack of oversight may allow suspicious activities or fraudulent transactions to go unnoticed and sometimes even lead to huge losses of money. This is where digital literacy comes in. Keeping the seniors well informed on the safe usage of the internet can significantly lower their chance of getting intertwined in an online scam. It has therefore become crucial to promote and encourage regular account checks, setting up of alerts and foster awareness regarding common online threats that can help seniors safeguard their hard-earned resources. 

‍

India itself witnessed an increase of 86% from the years 2020 to 2022 in cyber crime cases related to senior citizens. 

‍

Targeting the Psychological Aspects: Panic, Overwhelm, Manipulation and Isolation

‍

Senior citizens are often at an age and stage in life where their routines slow down and the general pace of life shifts towards a gentler rhythm. Thought processes may not be as swift as they used to be, some may even experience mild cognitive decline and many live alone or away from their children or immediate support systems. Research also shows that aging can lead to low memory function which in turn can increase an individual’s susceptibility to digital traps such as phishing emails and financial abuse. According to a comprehensive analysis of senior fraud victims, it has been noted that victimisation increases with advancing age. There are significant associations between fraud victimisation and human cognitive factors, such as: diminished executive functioning, reduced ability of the brain to process information and even impairments in comprehending complex everyday information.

‍

Cybercriminals, who are aware of these soft spots, deliberately exploit the seniors’ psychological and mental space. They strategically deploy methods that create confusion and cognitive overload. They may create a fictitious scenario depicting some kind of ‘urgency’ and use the elderly’s ‘panic response’ to their advantage. They may create false warnings of a blocked bank account, a missed or delayed medical update or inform them of a sudden (but fake) legal issue. They aim at creating a situation of ‘overwhelm, anxiety and severe distress’. And it is common knowledge that when fear encapsulates an individual, the process of rational decision making deeply gets affected. In this scenario elderly victims often fall for the cyber criminals’ malicious antics and end up complying with them without actually verifying their intent and authenticity. 

‍

The senior population of the current times was raised in an era where they were rarely taught to question authoritative figures. This is where ‘manipulation’ steps in. The concept of manipulation thrives on the sense of ‘authority, power, position and trust’. Cyber fraudsters use this mechanism and convincingly impersonate government representatives, senior bank officials, healthcare providers, etc. They may project credibility and legitimacy by using authoritative sounding language, creating a sense of power over the victim and manipulating them. 

‍

Another important factor that scammers leverage to their advantage is ‘isolation’. A lot of seniors live alone or just with their spouse, with no immediate support systems nearby. They navigate and tread their daily routines on their own, trying hard to adapt to the dynamic digital world.  This life of solitude or isolation leaves them in a vulnerable state. They may not even have someone to talk to, or get a second opinion, or even guidance regarding some suspicious online activity that they may be experiencing. This state of isolation combined with their limited digital competence creates the perfect stance for a cybercriminal to manipulate these individuals.

‍

Understanding this psychological dimension has become critical to prevent cyber crimes amongst the elderly. Proper awareness campaigns, reassurance, encouragement of think-and-verify habits can reduce the occurrence of such scams and protect our senior citizens.

‍

Clickbait Cures, Bogus Health Remedies and Expensive False Hopes 

‍

It is a known fact that for most senior citizens, their health ranks highest in the list of their priorities. They are always on the lookout for information regarding treatments, medications, dietary supplements and even wellness programs. In an effort to live a healthy and fuller life in this digital age, unknowingly, senior citizens can become easy targets for cybercriminals.

‍

The internet is flooded with eye-catching headlines, ads and clickbaits that promise quick relief and miracle cures. Their wordings may appear like: ‘miracle joint and arthritis relief’, ‘reverse diabetes in seven days’, ‘secret anti-ageing formulas that doctors won’t divulge’, etc.  These promises seem all flashy and shiny, but the reality is generally painful. Elderly people can easily get attracted to such ads. Scammers use reassuring language that instantly appeals to the seniors’ attention and their emotions. They create fake doctor profiles or publish fabricated patient reviews with overly dramatised testimonials and false research. In order to seem authentic, some scammers may even use the names and logos of respectable health institutions and organisations such as the ‘World Health Organisation’. They claim to sell products like miracle pills, teas, devices, virtual health services, etc., all at extremely high prices along with pressure inducing statements such as: ‘offer ends tonight’ or ‘only 20 spots left’. 

‍

When the elderly fall for this scam and end up paying the amount, either the promised product doesn’t turn up or it proves to be completely ineffective. In worst case scenarios, it may even harm the user’s health. These bogus health products are not regulated by any health association or authority. They may contain unsafe ingredients, incorrect dosages and other toxic substances that can severely impact the elderly’s health. An adverse reaction can take place or an existing medical condition may worsen. What begins as a hopeful step towards better health can eventually lead to loss of finances, physical harm and a deep sense of disappointment and hurt.

‍

Sharing of card details, Adhaar numbers, insurance and medical reports on fake websites can further lead to identity theft and other dangerous  cyber crimes.

‍

Protection starts with simple habits. And here families have a big role to play. Making our senior citizens aware of this scenario is the first step. Education brings along ‘awareness’, and with awareness comes ‘caution and confidence’. Teaching the seniors to be wary of any warning signs, to not share any personal or financial details online and to make sure to consult a doctor first before starting any new treatments, are a few ways that can definitely help in reducing the risk of such scams. 

‍

Risky Digital Routines: Overexposure and Oversharing 

‍

The senior citizens of today are heavily invested in their daily digital routines. They stay virtually connected through various messaging apps (such as WhatsApp), they eagerly curate and maintain their digital identities on online platforms (such as Instagram and Facebook) and they regularly use emails to share messages, articles and forwards within their social circles. Many of us have seen it in our own family groups, that the seniors are the most enthusiastic lot. They are the first to send in their morning salutation messages, photos and other daily updates. This eagerness reflects both their genuine commitment towards staying in touch and also the pure joy that they derive from being active members of these online communities. It is important to understand that these platforms don’t just serve as mere communication tools for them. Beyond messaging and sharing of updates, these online spaces offer a sense of community, belongingness and self-expression to the elderly. 

‍

But these everyday digital routines can cause an overexposure to the virtual world which further creates opportunities for scammers. Clicking on unfamiliar links, downloading unknown softwares and giving quick responses to alerts and notifications (without first identifying the source), are a few examples of how seniors end up getting embroiled in risky situations. At the same time, online oversharing of personal details such as addresses, birthdays, travel plans, family updates, phone numbers, even investment plans, etc., can seem to be quite harmless on the face of it. But all of this information builds a goldmine for the scammers. They may be able to piece it together and use it to send highly convincing phishing emails, create fake online offers or even impersonate a loved one. 

‍

Senior citizens also tend to take online messages at face value. AI generated videos, images, false news, etc., are all generally shared under the garb of sensational claims or urgent warnings and are therefore easily assumed to be true, especially by the elderly. They may not even take a minute to factcheck the information and instead may forward it to ten other people in their circle. 

‍

The above risks can significantly be reduced by practicing safer digital habits. Seniors should be mindful in their digital usage. Pausing and thinking before clicking on a link, fact checking a piece of news, using strong privacy settings and trusted apps, etc., can help protect both their personal data as well as their digital wellbeing. 

‍

Silent Suffering: Shame, Underreporting and Systemic Gaps

‍

Research suggests that senior citizens do not always report a cybercrime. This can be due to shame, self blame, ridicule, fear of being judged as incompetent and a general opinion that even if they report it, nothing will come out of it. They may feel embarrassed about getting deceived, believing that they should have known better. This may create an emotional burden which further amplifies underreporting. Informing their family members or just reaching out for some help can seem like a mammoth task for them. 

‍

Existing institutional gaps in our systems compounds this silent suffering. While there are law enforcement and consumer protection agencies in place, but the first step, which is the ‘reporting mechanism’, can seem to be inaccessible or too overbearing for the seniors. These systems may not have a very proactive outreach and can fail to tackle the distinct set of challenges faced by the seniors (such as clear guidance on scams or support for recovering lost funds).  

‍

This combination of ‘shame, underreporting and weak system support’ creates a dangerous cycle. Senior citizens are left as open prey, exploited and repeatedly targeted without sufficient help or any recognition for their plight. 

‍

The Way Forward

‍

Society has to first acknowledge and identify the inimitable vulnerabilities of the seniors. This cycle can be broken by developing information drives that are specially tailored for the seniors. Moreover, along with family involvement, user friendly reporting channels and stronger protections from fraudulent online practices, seniors can see a ray of hope.

‍

Targeted training programs, senior friendly cybersecurity workshops and courses can be a starting point. Teaching them about password creations, safe browsing tactics, phishing recognition and specific mentor-led sessions can empower them with the basic understanding of the online world. 

‍

Being able to navigate the digital world with adequate competence and confidence, and without the fear of exploitation, is ultimately what every senior citizen needs. 

‍

References

‍

• https://www.staysafeonline.org/articles/why-do-scammers-target-older-adults
• https://pmc.ncbi.nlm.nih.gov/articles/PMC12074955/
• https://cybersecurityasia.net/rise-cyber-crime-targeting-older-adults/
• https://news.ufl.edu/2024/06/older-adults-vulnerable-to-scams/
• https://oklaw.org/resource/why-are-older-people-vulnerable-to-scams
• https://www.crimrxiv.com/pub/g7u4rb9v
• https://www.norc.org/research/library/majority-of-older-adults-experience-cyber-abuse-in-their-lifetim.html
• https://www.sbigeneral.in/blog/cyber-insurance/cyber-tips-and-tricks/how-senior-citizens-can-avoid-internet-scams

‍

"Cybercriminals are unleashing a surprisingly high volume of new threats in this short period of time to take advantage of inadvertent security gaps as organizations are in a rush to ensure business continuity.”

Cyber security firm Fortinet on Monday announced that over the past several weeks, it has been monitoring a significant spike in COVID-19 related threats.

An unprecedented number of unprotected users and devices are now online with one or two people in every home connecting remotely to work through the internet. Simultaneously there are children at home engaged in remote learning and the entire family is engaged in multi-player games, chatting with friends as well as streaming music and video. The cybersec firm’s FortiGuard Labs is observing this perfect storm of opportunity being exploited by cybercriminals as the Threat Report on the Pandemic highlights:

A surge in Phishing Attacks: The research shows an average of about 600 new phishing campaigns every day. The content is designed to either prey on the fears and concerns of individuals or pretend to provide essential information on the current pandemic. The phishing attacks range from scams related to helping individuals deposit their stimulus for Covid-19 tests, to providing access to Chloroquine and other medicines or medical device, to providing helpdesk support for new teleworkers.

Phishing Scams Are Just the Start: While the attacks start with a phishing attack, their end goal is to steal personal information or even target businesses through teleworkers. Majority of the phishing attacks contain malicious payloads – including ransomware, viruses, remote access trojans (RATs) designed to provide criminals with remote access to endpoint systems, and even RDP (remote desktop protocol) exploits.

A Sudden Spike in Viruses: The first quarter of 2020 has documented a 17% increase in viruses for January, a 52% increase for February and an alarming 131% increase for March compared to the same period in 2019. The significant rise in viruses is mainly attributed to malicious phishing attachments. Multiple sites that are illegally streaming movies that were still in theatres secretly infect malware to anyone who logs on. Free game, free movie, and the attacker is on your network.

Risks for IoT Devices magnify: As users are all connected to the home network, attackers have multiple avenues of attack that can be exploited targeting devices including computers, tablets, gaming and entertainment systems and even online IoT devices such as digital cameras, smart appliances – with the ultimate goal of finding a way back into a corporate network and its valuable digital resources.

Ransomware like attack to disrupt business: If the device of a remote worker can be compromised, it can become a conduit back into the organization’s core network, enabling the spread of malware to other remote workers. The resulting business disruption can be just as effective as ransomware targeting internal network systems for taking a business offline. Since helpdesks are now remote, devices infected with ransomware or a virus can incapacitate workers for days while devices are mailed in for reimaging.

“Though organizations have completed the initial phase of transitioning their entire workforce to remote telework and employees are becoming increasingly comfortable with their new reality, CISOs continue to face new challenges presented by maintaining a secure teleworker business model. From redefining their security baseline, or supporting technology enablement for remote workers, to developing detailed policies for employees to have access to data, organizations must be nimble and adapt quickly to overcome these new problems that are arising”, said Derek Manky, Chief, Security Insights & Global Threat Alliances at Fortinet – Office of CISO.