Cyber Attack Alert! AIIMS Attacked Again
Introduction
In an alarming event, one of India’s premier healthcare institutes, AIIMS Delhi, has fallen victim to a malicious cyberattack for the second time in the year. The Incident serves as a clear-cut reminder of the escalating threat landscape faced by the healthcare organisation in this digital age. In the attack, which unfolded with grave implications, the attackers not only explored the vulnerabilities present in the healthcare sector, but this also raised the concern about the security of patient data and the uninterrupted delivery of critical healthcare services. In this blog post, we will explore the incident, what happened, and what safety measures can be taken.
Backdrop
The cyber-security systems deployed in AIIMS, New Delhi, recently detected a malware attack. The nature and scope of the attack were both sophisticated and targeted. This second hack acts as a wake-up call for healthcare organisations nationwide. As the healthcare business increasingly depends on digital technology to improve patient care and operational efficiency, cybersecurity must be prioritised to protect sensitive data. To minimise cyber-attack dangers, healthcare organisations must invest in robust defences such as multi-factor authentication, network security, frequent system upgrades, and employee training.
The attempt was successfully prevented, and the deployed cyber-security systems neutralised the threat. The e-Hospital services remain to be fully secure and are functioning normally.
Impact on AIIMS
Healthcare services have been under hackers’ radar worldwide, and the healthcare sector has been impacted badly. The attack on AIIMS Delhi’s effects has been both immediate and far-reaching. The organisation, which is recognised for delivering excellent healthcare services and performing breakthrough medical research, faced significant interruptions in its everyday operations. Patient care and treatment processes were considerably impeded, resulting in delays, cancellations, and the inability to access essential medical documents. The stolen data raises serious concerns about patient privacy and confidentiality, raising doubts about the institution’s capacity to protect sensitive information. Furthermore, the financial ramifications of the assault, such as the cost of recovery, deploying more robust cybersecurity measures, and potential legal penalties and forensic analyses, contribute to the scale of the effect. The event has also generated public concerns about the institution’s ability to preserve personal information, undermining confidence and degrading AIIMS Delhi’s image.
Impact on Patients: The attacks not only impact the institutes but also have serious implications for the patients and here are some key highlights:
Healthcare Service Disruption: The hack has affected the seamless delivery of healthcare services at AIIMS Delhi. Appointments, surgeries, and other medical treatments may be delayed, cancelled, or rescheduled. This disturbance can result in longer wait times, longer treatment periods, and potential problems from delayed or interrupted therapy.
Patient Privacy and Confidentiality are jeopardised because of the breach of sensitive patient data. Medical data, test findings, and treatment plans may have been compromised. This breach may diminish patient faith in the institution’s capacity to safeguard their personal information, discouraging them from seeking care or submitting sensitive information in the future.
As a result of the cyberattack, patients may endure mental anguish and worry. Fear of possible exploitation of personal health information, confusion about the scope of the breach, and concerns about the security of their healthcare data can all have a negative impact on their mental health. This stress might aggravate pre-existing medical issues and impede total recovery.
Trust at stake: A data breach may harm patients’ faith and confidence in AIIMS Delhi and the healthcare system. Patients rely on healthcare facilities to keep their information secure and confidential while providing safe, high-quality care. A hack can doubt the institution’s ability to safeguard patient data, affecting patients’ overall faith in the organisation and potentially leading to patients seeking care elsewhere.
Cybersecurity Measures
To avoid future hacks and protect patient data, AIIMS Delhi must prioritize enhancing its cybersecurity procedures. The institution can strengthen its resistance to changing threats by establishing strong security practices. The following steps can be considered.
Using Multi-factor Authentication: By forcing users to submit several forms of identity to access systems and data, multi-factor authentication offers an extra layer of protection. AIIMS Delhi may considerably lower the danger of unauthorised access by applying this precaution, even in the case of leaked passwords or credentials. Biometrics and one-time passwords, for example, should be integrated into the institution’s authentication systems.
Improving Network Security and Firewalls: AIIMS Delhi should improve network security by implementing strong firewalls, intrusion detection and prevention systems, and network segmentation. These techniques serve to construct barriers between internal systems and external threats, reducing attackers’ lateral movement within the network. Regular network traffic monitoring and analysis can assist in recognising and mitigating any security breaches.
Risk Assessment: Regular penetration testing and vulnerability assessments are required to uncover possible flaws and vulnerabilities in AIIMS Delhi’s systems and infrastructure. Security professionals can detect vulnerabilities and offer remedial solutions by carrying out controlled simulated assaults. This proactive strategy assists in identifying and addressing any security flaws before attackers exploit them.
Educating and training Healthcare Professionals: Education and training have a crucial role in enhancing cybersecurity practices in healthcare facilities. Healthcare workers, including physicians, nurses, administrators, and support staff, must be well-informed about the importance of cybersecurity and trained in risk-mitigation best practices. This will empower healthcare professionals to actively contribute to protecting the patient’s data and maintaining the trust and confidence of patients.
Learnings from Incidents
AIIMS Delhi should embrace cyber-attacks as learning opportunities to strengthen its security posture. Following each event, a detailed post-incident study should be performed to identify areas for improvement, update security policies and procedures, and improve employee training programs. This iterative strategy contributes to the institution’s overall resilience and preparation for future cyber-attacks. AIIMS Delhi can effectively respond to cyber incidents, minimise the impact on operations, and protect patient data by establishing an effective incident response and recovery plan, implementing data backup and recovery mechanisms, conducting forensic analysis, and promoting open communication. Proactive measures, constant review, and regular revisions to incident response plans are critical for staying ahead of developing cyber threats and ensuring the institution’s resilience in the face of potential future assaults.
Conclusion
To summarise, developing robust healthcare systems in the digital era is a key challenge that healthcare organisations must prioritise. Healthcare organisations can secure patient data, assure the continuation of key services, and maintain patients’ trust and confidence by adopting comprehensive cybersecurity measures, building incident response plans, training healthcare personnel, and cultivating a security culture. Adopting a proactive and holistic strategy for cybersecurity is critical to developing a healthcare system capable of withstanding and successfully responding to digital-age problems.
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Executive Summary:
Cyber incidents are evolving along with time, they are designed to attract and lure people through social networking sites and/or messaging services. In the recent past a spate of messages alleging that TRAI is offering ‘3 months free recharge with free voice calls and internet for 4g/5g with 200 GB free data’. These messages display the TRAI logo with attractive offers to trick the users into revealing their personal details. This blog discusses the functioning of this free mobile recharge scheme, its methods and guidelines on how to avoid such fake schemes. This blog explains the importance of vigilance and verification when receiving any links, emphasizing the need to report suspicious activities and educate others to prevent identity theft and protect personal information.
Claim:
The message circulated an enticing offer: free mobile recharge for 3 months which provides unlimited free voice calls with 200GB 4G/5G data with TRAI logo. The key characteristics of the false claims are
- Official Branding: The logo of TRAI has been viewed as a deceptive facade of credibility.
- Unrealistic Offers: It is accompanied by a free recharge , which is intended for an extended period indefinite period, like most fraudsters’ bait.
- Urgency and Exclusivity: The offer is for a limited time to make urgency forcing the receiver to take the offer without confirmation.
The Deceptive Scheme:
Organized systematically, the fraudulent campaign usually proceeds in several steps, all of which aim at extracting the victim’s personal data. Here’s a breakdown of the scheme:
1. Initial Contact: Such messages or calls reach the users’ inboxes or phone numbers through social media applications such as WhatsApp or through text messages. These messages further implies that the user was chosen for the special offer from TRAI, which elicits the interest of the user.
2. Information Request: To claim the purported offer, users are directed to a website or asked to reply with personal details, including:
- Phone number
- State of residence
- SIM provider details
This is useful for the scammers as they harvest information which can be used to conduct identity theft or sold to others on the shady part of the internet known as the ‘Dark Web’.
3. Fake Confirmation: After providing all the information, a congratulatory message appears on the screen showing that their phone number is eligible for the offer. The user is compelled to forward the message to many phone numbers through whatsapp to get the offer.
4. Pressure Tactics: The message often implies a sense of time constraint or fear which psychologically produces pressure to provide all the user information. For example, users are given messages such as that if they do not ‘act now’, they will lose their mobile service.
Analyzing the Fraudulent Campaign
The TRAI fraudulent recharge scheme case depicts that social engineering is used in cyber crimes. Here are some key aspects that characterize this campaign:
- Sophisticated Social Engineering
Scammers take advantage of the holders’ confidence in official bodies such as TRAI. By using official TRAI logos, official language they try to deceive even cautious people.
- Viral Spread
The user is compelled to share the given message to friends and groups; this is an excellent strategy to spread the scam. It not only spreads the fraudulent message but also tries to extract the details of other people.
- Technical Analysis
- Domain Name: SGOFF[.]CYOU
- Registry Domain ID: D472308342-CNIC
- Registrar WHOIS Server: whois.hkdns.hk
- Registrar URL: http://www.hkdns.hk
- Updated Date: 2024-07-24T18:50:48.0Z
- Creation Date: 2024-07-19T18:48:44.0Z
- Registry Expiry Date: 2025-07-19T23:59:59.0Z
- Registrar: West263 International Limited
- Registrar IANA ID: 1915
- Registrant State/Province: Anhui
- Registrant Country: CN
- Name Server: NORMAN.NS.CLOUDFLARE.COM
- Name Server: PAM.NS.CLOUDFLARE.COM
- DNSSEC: unsigned
Cloudflare Inc. is used to cover the scam. The real website always uses the older domain while this url has been registered recently which indicates that this link is a scam.
The graph indicates that some of the communicated files and websites are malicious.
CyberPeace Advisory and Best Practice:
In light of the growing threat posed by such scams, the Research Wing of CyberPeace recommend the following best practices to help users protect themselves:
1. Verify Communications: It is always advisable to visit the official site of the organization or call the official contact numbers of the company to speak to their customer care and clarify about the offers.
2. Do not share personal information: No genuine organization will call the people for personal information. Step carefully and do not provide personal information that will lead to identity theft when dealing with such offers.
3. Report Fraudulent Activity: If one receives any calls or messages that seem to be suspicious, then the user can report cyber crimes to the National Cyber Crime Reporting Portal on www. cybercrime. gov. in or call on 1930. Such scams are reportable and assist the authorities in tracking and fighting the vice.
4. Educate Others : Always raise awareness among friends by sharing these kinds of scams. Educating people helps to avoid them falling prey to such fraudulent schemes.
5. Use Reliable Resources : Always refer to official sources or websites for any kind of offers or promotions.
Conclusion:
The free recharge scheme for 3 months with the logo of TRAI is a fraudulent scam. There is no official information from TRAI or in their official website about this free recharge scheme. Though the scheme looks attractive, it is deceptive. Through this, the scammers are trying to collect personal details of the individual. Before clicking any links, it is necessary to check the authenticity of the information, report these kinds of incidents to spread awareness among people. Always be safe and be vigilant.
Introduction
The ramifications of cybercrime can be far-reaching. Depending on the size of the attack, even entire countries can be affected if their critical infrastructure is connected to the internet. The vast majority of security breaches start within the perimeter and most internet attacks are socially engineered. Unwittingly trusting any email or web request from an unknown sender creates a potential danger for those organisations that depend on the Internet for their business functions. In this ever-evolving digital downtown yet another group has emerged from its darkest corners of targeting the UK’s very bastion of British and global heritage; a treasure trove of around 14 million volumes, ancient manuscripts, in the precious British Library. A group self-identified as Rhysida. Their bold maneuver, executed with the stealth of seasoned cyber brigands, has cast a shadow as long and dark as those found in the Gothic novels that rest on the library's shelves. The late October cyber-attack has thrust the British Library into an unnerving state of chaos, a situation more commonly aligned with works of dystopian fiction than the everyday reality of a revered institution.
The Modus Operandi
The gang uses all-new Rhysida ransomware to jeopardize Virtual Private Networks, which is typically used by library staff to gain access to their employee’s systems remotely. The Ransomware presents itself as a regular decoy file in a familiar fashion as regular phishing attacks in an email, tricking its victim and downloading itself into the host system. Once the malware enters the system it stays dormant and lurks around the system for a period of time. The new malware has significantly reduced the dwell time from 4 days to less than 24 hours which enables it to evade periodic system checks to avoid detection.
Implications of Cyber Attack
Implications of the cyber-attack have been sobering and multifaceted. The library's systems, which serve as the lifeline for countless scholars, students, and the reading public, were left in disarray, unsettlingly reminiscent of a grand mansion invaded by incorporeal thieves. The violation has reverberated through the digital corridors of this once-impenetrable fortress, and the virtual aftershocks are ongoing. Patrons, who traverse a diverse spectrum of society, but share a common reverence for knowledge, received unsettling news: the possibility that their private data has been compromised—a sanctity breached, revealing yet again how even the most hallowed of spaces are not impervious to modern threats.
It is with no small sense of irony that we consider the nature of the stolen goods—names, email addresses, and the like. It is not the physical tomes of inestimable value that have been ransacked, but rather the digital footprints of those who sought the wisdom within the library's walls. This virtual Pandora's Box, now unleashed onto the dark web, has been tagged with a monetary value. Rhysida has set the ominous asking price of a staggering $740,000 worth of cryptocurrency for the compromised data, flaunting their theft with a hubris that chills the spine.
Yet, in this convoluted narrative unfolds a subplot that offers some measure of consolation. Payment information purports the library has not been included in this digital heist, offering a glint of reassurance amidst the prevailing uncertainty. This digital storm has had seismic repercussions: the library's website and interconnected systems have been besieged and access to the vast resources significantly hampered. The distressing notice of a 'major technology outage' transformed the digital facade from a portal for endless learning to a bulletin of sorrow, projecting the sombre message across virtual space.
The Impact
The impact of this violation will resonate far beyond the mere disruption of services; it signals the dawn of an era where venerable institutions of culture and learning must navigate the depths of cybersecurity. As the library grapples with the breach, a new front has opened in the age-old battle for the preservation of knowledge. The continuity of such an institution in a digitised world will be tested, and the outcome will define the future of digital heritage management. As the institution rallies, led by Roly Keating, its Chief Executive, one observes not a defeatist retreat, but a stoic, strategic regrouping. Gratitude is extended to patrons and partners whose patience has become as vital a resource as the knowledge the library preserves. The reassurances given, while acknowledging the laborious task ahead, signal not just an intention to repair but to fortify, to adapt, to evolve amidst adversity.
This wretched turn of events serves as a portentous reminder that threats to our most sacred spaces have transformed. The digital revolution has indeed democratised knowledge but has also exposed it to neoteric threats. The British Library, a repository of the past, must now confront a distinctly modern adversary. It requires us to posit whether our contemporary guardians of history are equipped to combat those who wield malicious code as their weapons of choice.
Best Practices for Cyber Resilience
It is crucial to keep abreast with recent developments in cyberspace and emerging trends. Libraries in the digital age must ensure the protection of their patron’s data by applying comprehensive security protocols to safeguard the integrity, availability and confidentiality of sensitive information of their patrons. A few measures that can be applied by libraries include.
- Secured Wi-Fi networks: Libraries offering public Wi-Fi facilities must secure them with strong encryption protocols such as WPA 3. Libraries should establish separate networks for internal operations allowing separation of staff and public networks to protect sensitive information.
- Staff Training Programs: To avoid human error it is imperative that comprehensive training programs are conducted on a regular basis to generate greater awareness of cyber threats among staff and educate them about best practices of cyber hygiene and data security.
- Data Backups and Recovery Protocols: Patrons' sensitive data should be updated and backed up regularly. Proper verification of the user’s data integrity is crucial and should be stored securely in a dedicated repository to ensure full recovery of the user’s data in the event of a breach.
- Strong Authentication: Strong authentication to enhance library defenses is crucial to combat cyber threats. Staff and Patrons should be educated on strong password usage and the implementation of Multi-Factor Authentication to add an extra layer of security.
Conclusion
Finally, whatever the future holds, what remains unassailable is the cultural edifice that is the British Library. Its trials and tribulations, like those of the volumes it safeguards, become a part of a larger narrative of endurance and defiance. In the canon of history—filled with conflicts and resolutions—the library, like the lighter anecdotes and tragic tales it harbours, will decidedly hold its place. And perhaps, with some assurance, we might glean from the sentiment voiced by Milton—an assurance that the path from turmoil to enlightenment, though fraught with strenuous challenges, is paved with lessons learned and resilience rediscovered. Cyberspace is constantly evolving hence it is in our best interest to keep abreast of all developments in this digital sphere. Maximum threats can be avoided if we are vigilant.
References:
Introduction
The Telecommunications Act of 2023 was passed by Parliament in December, receiving the President's assent and being published in the official Gazette on December 24, 2023. The act is divided into 11 chapters 62 sections and 3 schedules. Sections 1, 2, 10-30, 42-44, 46, 47, 50-58, 61 and 62 already took effect on June 26, 2024.
On July 04, 2024, the Centre issued a Gazetted Notification and sections 6-8, 48 and 59(b) were notified to be effective from July 05, 2024. The Act aims to amend and consolidate the laws related to telecommunication services, telecommunication networks, and spectrum assignment and it ‘repeals’ certain older colonial-era legislations like the Indian Telegraph Act 1885 and Indian Wireless Telegraph Act 1933. Due to the advancements in technology in the telecom sector, the new law is enacted.
On 18 July 2024 Thursday, the telecom minister while launching the theme of Indian Mobile Congress (IMC), announced that all rules and provisions of the new Telecom Act would be notified within the next 180 days, hence making the Act operational at full capacity.
Important definitions under Telecommunications Act, 2023
- Authorisation: Section 2(d) entails “authorisation” means a permission, by whatever name called, granted under this Act for— (i) providing telecommunication services; (ii) establishing, operating, maintaining or expanding telecommunication networks; or (iii) possessing radio equipment.
- Telecommunication: Section 2(p) entails “Telecommunication” means transmission, emission or reception of any messages, by wire, radio, optical or other electro-magnetic systems, whether or not such messages have been subjected to rearrangement, computation or other processes by any means in the course of their transmission, emission or reception.
- Telecommunication Network: Section 2(s) entails “telecommunication network” means a system or series of systems of telecommunication equipment or infrastructure, including terrestrial or satellite networks or submarine networks, or a combination of such networks, used or intended to be used for providing telecommunication services, but does not include such telecommunication equipment as notified by the Central Government.
- Telecommunication Service: Section 2(t) entails “telecommunication service” means any service for telecommunication.
Measures for Cyber Security for the Telecommunication Network/Services
Section 22 of the Telecommunication Act, 2023 talks about the protection of telecommunication networks and telecommunication services. The section specifies that the centre may provide rules to ensure the cybersecurity of telecommunication networks and telecommunication services. Such measures may include the collection, analysis and dissemination of traffic data that is generated, transmitted, received or stored in telecommunication networks. ‘Traffic data’ can include any data generated, transmitted, received, or stored in telecommunication networks – such as type, duration, or time of a telecommunication.
Section 22 further empowers the central government to declare any telecommunication network, or part thereof, as Critical Telecommunication Infrastructure. It may further provide for standards, security practices, upgradation requirements and procedures to be implemented for such Critical Telecommunication Infrastructure.
CyberPeace Policy Wing Outlook:
The Telecommunication Act, 2023 marks a significant change & growth in the telecom sector by providing a robust regulatory framework, encouraging research and development, promoting infrastructure development, and measures for consumer protection. The Central Government is empowered to authorize individuals for (a) providing telecommunication services, (b) establishing, operating, maintaining, or expanding telecommunication networks, or (c) possessing radio equipment. Section 48 of the act provides no person shall possess or use any equipment that blocks telecommunication unless permitted by the Central Government.
The Central Government will protect users by implementing different measures, such as the requirement of prior consent of users for receiving particular messages, keeping a 'Do Not Disturb' register to stop unwanted messages, the mechanism to enable users to report any malware or specified messages received, the preparation and maintenance of “Do Not Disturb” register, to ensure that users do not receive specified messages or class of specified messages without prior consent. The authorized entity providing telecommunication services will also be required to create an online platform for users for their grievances pertaining to telecommunication services.
In certain limited circumstances such as national security measures, disaster management and public safety, the act contains provisions empowering the Government to take temporary possession of telecom services or networks from authorised entity; direct interception or disclosure of messages, with measures to be specified in rulemaking. This entails that the government gains additional controls in case of emergencies to ensure security and public order. However, this has to be balanced with appropriate measures protecting individual privacy rights and avoiding any unintended arbitrary actions.
Taking into account the cyber security in the telecommunication sector, the government is empowered under the act to introduce standards for cyber security for telecommunication services and telecommunication networks; and encryption and data processing in telecommunication.
The act also promotes the research and development and pilot projects under Digital Bharat Nidhi. The act also promotes the approach of digital by design by bringing online dispute resolution and other frameworks. Overall the approach of the government is noteworthy as they realise the need for updating the colonial era legislation considering the importance of technological advancements and keeping pace with the digital and technical revolution in the telecommunication sector.
References:
- The Telecommunications Act, 2023 https://acrobat.adobe.com/id/urn:aaid:sc:AP:88cb04ff-2cce-4663-ad41-88aafc81a416
- https://pib.gov.in/PressReleasePage.aspx?PRID=2031057
- https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2027941
- https://economictimes.indiatimes.com/industry/telecom/telecom-news/new-telecom-act-will-be-notified-in-180-days-bsnl-4g-rollout-is-monitored-on-a-daily-basis-scindia/articleshow/111851845.cms?from=mdr
- https://www.azbpartners.com/wp-content/uploads/2024/06/Update-Staggered-Enforcement-of-Telecommunications-Act-2023.pdf
- https://telecom.economictimes.indiatimes.com/blog/analysing-the-impact-of-telecommunications-act-2023-on-digital-india-mission/111828226
