#FactCheck - Viral Claim of Highway in J&K Proven Misleading

Introduction

Cyber financial offences in India have experienced an alarming surge both in terms of frequency and complexity. Be it phishing attacks or organised fraud syndicates, the nation has been facing a spurt in online financial threats, which leave the victims at their mercy because of procedural lags on the part of law enforcement agencies. To counter this, the Government of India has stepped up measures to create a Cyber-Secure Bharat, focusing on speedy resolution, accountability, and digital empowerment. A key move in this direction is the introduction of the e-Zero FIR initiative, brought forth by the Ministry of Home Affairs (MHA) with Union Home Minister Amit Shah at the helm. This newly developed digital-first system is expected to revolutionise the way cyber financial crimes, particularly those that result in high monetary losses, are handled and investigated.

What Is the e-Zero FIR Initiative?

The e-Zero FIR program is a technology-based platform that enables the automated registration of Zero FIRs for value cyber financial crimes. Led by the Indian Cybercrime Coordination Centre (I4C), Ministry of Home Affairs, the programme is now piloted in Delhi and aims to fill a pressing lacuna: the time lag involved in transitioning cybercrime complaints to First Information Reports (FIRs).

Complaints of financial frauds worth more than ₹10 lakh, reported through the National Cybercrime Reporting Portal (NCRP) or helpline number 1930, will be automatically turned into e-Zero FIRs under this scheme. Such electronic FIRs are directed to the e-Crime Police Station in Delhi, regardless of jurisdiction, and then relayed to the corresponding territorial cybercrime unit. Complainants can visit the cybercrime Police Station within 3 days and get the Zero FIR converted into a regular FIR.

Key Features of the Initiative

1. Pilot Implementation in Delhi

Launched as a pilot project in Delhi, it will later serve as the first use case for the national rollout. The success of the pilot will determine its implementation in other states and Union Territories.

2. Seamless Digital Integration

The project provides strong back-end integration between:

• NCRP (National Cybercrime Reporting Portal)
• e-FIR System (Delhi Police)
• CCTNS (Crime and Criminal Tracking Network & Systems – NCRB)

This integrated model enables complaints to pass smoothly between platforms and agencies.

3. Zero FIR Auto-Registration and Routing

Now, for complaints lodged through 1930 or the National Cyber Crime Reporting Portal related to financial losses exceeding the threshold of ₹10 lakh, the system will automatically register a Zero FIR to the e-Crime Police Station of Delhi and then route it to the concerned territorial cybercrime police station, triggering immediate case processing.

4. Victim-Centric Conversion Mechanism

Complainants are given 3 days from the time of filing to physically report to the police station and transform the e-Zero FIR into a conventional regular FIR under Section 173 (1) and 1(ii) of the newly enacted Bhartiya Nagrik Suraksha Sanhita (BNSS). This ensures legal redress is quicker and easier.

Impact and Significance: The CyberPeace View

The e-Zero FIR system is a significant change in India's cybercrime enforcement, offering quicker response times and improved recovery opportunities. Cyber fraud reported within the "golden hour" can boost recovery levels of financial fraud. The system also eliminates jurisdictional barriers and procedural bottlenecks, making it more victim-friendly. Union Home Minister Amit Shah emphasised the initiative's alignment with Prime Minister Narendra Modi's vision of a digitally resilient India. The system is a scalable national model of tech-based policing supported by organised digital workflows. The initiative allows for real-time analysis of fraud graphs and detection of fraud syndicates through identification and device-based clustering. This is a step towards more automated, context-aware cyber policing, focusing on AI, identity graphs, and velocity to prevent crimes. The system is a step towards a next-generation cyber law enforcement strategy, focusing on AI, identity graphs, and velocity.

Conclusion

The roll-out of the e-Zero FIR program is a turning point in India's battle against cybercrime. By marrying automation with inter-agency coordination and easy-to-use mechanisms, the government has eradicated one of the major stumbling blocks for victims, the delay in taking legal action. Though its pilot phase targets high-value financial frauds in Delhi, its potential for having a countrywide impact is vast. With digital transactions on the upswing and frauds getting more cunning, efforts like these are the key to making a safe, responsive, and victim-centric cyber environment. CyberPeace commends and welcomes this important move towards establishing a Cyber-Secure Bharat, wherein all citizens can make digital transactions with confidence.

References

• https://www.pib.gov.in/PressReleasePage.aspx?PRID=2129715
• https://www.mha.gov.in/en
• https://cybercrime.gov.in/
• https://www.ncrb.gov.in/
• https://economictimes.indiatimes.com/wealth/save/new-e-zero-fir-govt-launches-pilot-for-swift-action-against-cybercrimes-how-it-can-help-you/articleshow/121314437.cms?from=mdr

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Executive Summary:

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Recently, we came upon some AI-generated deep fake videos that have gone viral on social media, purporting to show Indian political figures Prime Minister Narendra Modi, Home Minister Amit Shah, and External Affairs Minister Dr. S. Jaishankar apologizing in public for initiating "Operation Sindoor." The videos are fake and use artificial intelligence tools to mimic the leaders' voices and appearances, as concluded by our research. The purpose of this report is to provide a clear understanding of the facts and to reveal the truth behind these viral videos.

Claim:

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Multiple videos circulating on social media claim to show Prime Minister Narendra Modi, Central Home Minister Amit Shah, and External Affairs Minister Dr. S. Jaishankar publicly apologised for launching "Operation Sindoor." The videos, which are being circulated to suggest a political and diplomatic failure, feature the leaders speaking passionately and expressing regret over the operation.

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Fact Check:

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Our research revealed that the widely shared videos were deepfakes made with artificial intelligence tools. Following the 22 April 2025 Pahalgam terror attack, after “Operation Sindoor”, which was held by the Indian Armed Forces, this video emerged, intending to spread false propaganda and misinformation. 

Finding important frames and visual clues from the videos that seemed suspicious, such as strange lip movements, misaligned audio, and facial distortions, was the first step in the fact-checking process. By putting audio samples and video frames in Hive AI Content Moderation, a program for detecting AI-generated content. After examining audio, facial, and visual cues, Hive's deepfake detection system verified that all three of the videos were artificial intelligence (AI) produced.

Below are three Hive Moderator result screenshots that clearly flag the videos as synthetic content, confirming that none of them are authentic or released by any official government source.

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Conclusion:

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The artificial intelligence-generated videos that claim Prime Minister Narendra Modi, Home Minister Amit Shah, and External Affairs Minister Dr. S. Jaishankar apologized for the start of "Operation Sindoor" are completely untrue. A purposeful disinformation campaign to mislead the public and incite political unrest includes these deepfake videos. No such apology has been made by the Indian government, and the operation in question does not exist in any official or verified capacity. The public must exercise caution, avoid disseminating videos that have not been verified, and rely on reliable fact-checking websites. Such disinformation can seriously affect national discourse and security in addition to eroding public trust.

• Claim: India's top executives apologize publicly for Operation Sindoor blunder.
• Claimed On: Social Media
• ‍Fact Check: AI Misleads

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Introduction

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The courts in India have repeatedly emphasised the importance of “enhanced customer protection” and “limited liability” on their part. The rationale behind such imperatives is to extend security against exploitation by institutions that are equipped with all the means to manipulate customers. India, with its looming financial literacy gaps that have to be addressed, needs to curb any manipulation on the part of banking institutions. Various studies have highlighted this gap in recent times; for example, according to the National Centre for Financial Education, only 27% of Indian people are financially literate, which is much less than the 42% global average. With only 19% of millennials exhibiting sufficient financial awareness yet expressing high trust in their financial skills, the issue is very worrisome. Thus, the increasing number of financial frauds intensifies the issue. 

Zero Liability in Cyber Frauds: Regulatory Safeguards for Digital Banking Customers

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In light of the growing emphasis on financial inclusion and consumer protection, and in response to the recent rise in complaints regarding unauthorised debits from customer accounts and cards, the framework for assessing customer liability in such cases has been re-evaluated. The RBI’s circular dated July 6, 2017 titled “Customer Protection-Limited Liability of Customers in Unauthorised Electronic Banking Transactions”  serves as the foundation for regulatory protections for Indian customers of digital banking. A clear and organised framework for determining customer accountability is outlined in the circular, which acknowledges the exponential increase in electronic transactions and related scams. It assigns proportional obligations for unauthorised transactions resulting from system-level breaches, client carelessness, and bank contributory negligence. Most importantly it establishes the zero responsibility concept, which protects clients from monetary losses in cases when the bank or another system component is at fault and the client promptly reports the breach. 

This directive’s sophisticated approach to consumer protection is what makes it unique. It requires banks to set up strong fraud prevention systems, proactive alerting systems, and round-the-clock reporting systems. Furthermore, it significantly alters the power dynamics between financial institutions and customers by placing the onus of demonstrating customer negligence completely on the bank. The circular emphasises prompt reversal of funds to impacted customers and requires banks to implement Board-approved policies on liability to redress. As a result, it is a consumer rights charter rather than just a compliance document, promoting confidence and financial accountability in India’s digital banking sector. 

Judicial Endorsement in Reinforcing the Zero Liability Principle

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 In the case of Suresh Chandra Negi & Anr. v. Bank of Baroda & Ors. (Writ (C) No. 24192 of 2022) The Allahabad High Court reaffirmed that the burden of proving consumer accountability rests firmly on the banking institution, hence reaffirming the zero liability concept in circumstances of unapproved electronic banking transactions. The Division bench emphasised the regulatory requirement that banks provide adequate proof before assigning blame to customers, citing Clause 12 of the RBI’s circular dated June 6, 2017, Customer Protection—Limited Liability of Customers in Unauthorised Electronic Banking Transactions. In a similar scenario, the Bombay HC held that a customer is entitled to zero liability when an authorized transaction occurs due to a third-party breach, where the deficiency lies neither with the bank nor the customer, provided the fraud is promptly reported. 

The zero liability principle, as envisaged under Clause 8 of the RBI circular, has emerged as a cornerstone of consumer protection in India’s digital banking ecosystem.  

Another landmark judgment that has given this principle the front stage in addressing banking frauds is Hare Ram Singh vs RBI &Ors. (W.P. (C) 13497/2022) laid down by Delhi HC which is an important legal turning point in the development of the zero liability principle under the RBI’s 2017 framework. The court reiterated the need to evaluate customer diligence in light of new fraud tactics like phishing and vishing by holding the State Bank of India (SBI) liable for a cyber fraud incident even though the transactions were authenticated by OTP. The ruling made it clear that when complex social engineering or technical manipulation is used, banks are nonetheless accountable even if they only rely on OTP validation. The legal protection provided to victims of unauthorised electronic banking transactions is strengthened by the court’s emphasis on the bank having the burden of evidence in accordance with RBI standards. 

Importantly, this ruling lays the full burden of securing digital banking systems on financial organisations and supports the judiciary’s increasing acknowledgement of the digital asymmetry between banks and consumers. It emphasises that prompt consumer reporting, banks’ failure to disclose important credentials, and their own operational errors must all be taken into consideration when determining culpability. As a result, this decision establishes a strong precedent that will increase consumer confidence, promote systemic advancements in digital risk management, and better integrate the zero liability standard into Indian digital banking law. In a time when cyber vulnerabilities are growing, it acts as a beacon for financial accountability. 

Conclusion

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The Zero Liability Principle serves as a vital safety net for customers navigating an increasingly intricate and precarious financial environment in a time when digital transactions are the foundation of contemporary banking. In addition to codifying strong safeguards against unauthorized electronic transactions, the RBI’s 2017 framework rebalanced  the fiduciary relationship by putting financial institutions squarely in charge. Through significant rulings, the courts have upheld this protective culture and emphasised that banks, not the victims of cybercrime, bear the burden of proof. 

It would be crucial to execute these principles consistently, review them frequently, and raise public awareness as India transitions to a more digital economy. In order to ensure that consumers are not only protected but also empowered must become more than just a policy on paper. 

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References

• https://www.business-standard.com/content/specials/making-money-vs-managing-money-india-s-critical-financial-literacy-gap-125021900786_1.html 
• https://www.livelaw.in/high-court/allahabad-high-court/allahabad-high-court-ruling-bank-liability-unauthorized-electronic-transaction-and-customer-fault-297962 
• https://www.mondaq.com/india/white-collar-crime-anti-corruption-fraud/1635616/cyber-law-series-2-issue-10-the-zero-liability-principle-in-cyber-fraud-hare-ram-singh-v-reserve-bank-of-india-ors-case 

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