Nationwide Alert: Hackers group to announces a ‘Cyber Party’

Introduction

The role of ‘Small and Medium Enterprises’ (SMEs) in the economic and social development of the country is well established. The SME sector is often driven by individual creativity and innovation. With its contribution at  8% of the country’s GDP, and 45% of the manufactured output and 40% of its exports, SMEs provide employment to about 60 million persons through over 26 million enterprises producing over six thousand products. 

It would be an understatement to say that the SMEs sector in India is highly heterogeneous in terms of the size of the enterprises, variety of products and services produced and the levels of technology employed. With the SME sector booming across the country, these enterprises are contributing significantly to local, state, regional and national growth and feeding into India’s objectives of inclusive, sustainable development. 

As the digital economy expands, SMEs cannot be left behind and must integrate online to be able to grow and prosper. This development is not without its risks and cybersecurity concerns and digital threats like misinformation are fast becoming a pressing pain point for the SME sector. The unique challenge posed to SMEs by cyber threats is that while the negative consequences of digital risks are just as damaging for the SMEs as they are for larger industries, the former’s ability to counter these threats is not at par with the latter, owing to the limited nature of resources at their disposal. The rapid development of emerging technologies like artificial intelligence makes it easier for malicious actors to develop bots, deepfakes, or other forms of manipulated content that can steer customers away from small businesses and the consequences can be devastating. 

Misinformation is the sharing of inaccurate and misleading information, and the act can be both deliberate and unintentional. Malicious actors can use fake reviews, rumours, or false images to promote negative content or create backlash against a business’ brand and reputation. For a fledgling or growing enterprise, its credibility is a critical asset and any threat to the same is as much a cause for concern as any other operational hindrance. 

Relationship Building to Counter Misinformation

We live in a world that is dominated by brands. A brand should ideally inspire trust. It is the single most powerful and unifying characteristic that embodies an organisation's culture and values and once well-established, can create incremental value. Businesses report industry rumours where misinformation resulted in the devaluation of a product, sowing mistrust among customers, and negatively impacting the companies’ revenue. Mitigating strategies to counter these digital downsides can include implementing greater due diligence and basic cyber hygiene practices, like two-factor or multi-factor authentication, as well as open communication of one’s experiences in the larger professional and business networks. 

The loss of customer trust can be fatal for a business, and for an SME, the access to the scale of digital and other resources required to restore reputations may simply not be a feasible option. Creating your brand story is not just the selling pitch you give to customers and investors, but is also about larger qualitative factors such as your own motivation for starting the enterprise or the emotional connection your audience base enjoys with your organisation. The brand story is a mosaic of multiple tangible and intangible elements that all come together to determine how the brand is perceived by its various stakeholders. Building a compelling and fortified brand story which resonates deeply with people is an important step in developing a robust reputation. It can help innoculate against several degrees of misinformation and malicious attempts and ensure that customers continue to place their faith in the brand despite attempts to hurt this dynamic.

Engaging with the target audience, ie, the customer base is part of an effective marketing tool and misinformation inoculation strategy. SMEs should also continuously assess their strategies, adapt to market changes, and remain agile in their approach to stay competitive and relevant in today's dynamic business environment. These strategies will lead to greater customer engagement through the means of feedback, reviews and surveys which help in building trust and loyalty. Innovative and dynamic customer service engages the target audience and helps in staying in the competition and being relevant.

Crisis Management and Response

Having a crisis management strategy is an important practice for all SMEs and should be mandated for better policy implementation. Businesses need greater due diligence and basic cyber hygiene practices, like two-factor authentication, essential compliances, strong password protocols, transparent disclosure, etc. 

The following steps should form part of a crisis management and response strategy:

• Assessing the damage by identifying the misinformation spread and its impact is the first step.  
• Issuing a response in the form of a public statement by engaging the media should precede legal action. 
• Two levels of communication need to take place in response to a misinformation attack. The first tier is internal, to the employees and it should clarify the implications of the incident and the organisation’s response plan. The other is aimed at customers via direct outreach to clarify the situation and provide accurate information in regard to the matter.  If required the employees can be provided training related to the handling of the customer enquiries regarding the misinformation.
• The digital engagement of the enterprise should be promptly updated and social media platforms and online communications must address the issue and provide clarity and factual information. 
• Immediate action must include a plan to rebuild reputations and trust by ensuring customers of the high quality of products and services. The management should seek customer feedback and show commitment to improving processes and transparency. Sharing positive testimonials and stories of satisfied customers can also help at this stage. 
• Engaging with the community and collaborating with organisations is also an important part of crisis management.

While these steps are for rebuilding and crisis management, further steps also need to be taken:

• Monitoring customer sentiment and gauging the effectiveness of the efforts taken is also necessary. And if required, strategic adjustments can be made in response to the evolving circumstances. 
• Depending on the severity of the impact, management may choose to engage the professional help of PR consultants and crisis management experts to develop comprehensive recovery plans and help navigate the situation.
• A long-term strategy which focuses on building resilience against future attacks is important. Along with this, engaging in transparency and proactive communication with stakeholders is a must.

Legal and Ethical Considerations

SMEs administrators must prioritise ethical market practices and appreciate that SMEs are subject to laws which deal with defamation, intellectual property rights- trademark and copyright infringement in particular, data protection and privacy laws and consumer protection laws. Having the knowledge of these laws and ensuring that there is no infringement upon the rights of other enterprises or their consumers is integral in order to continue engaging in business legally. 

Ethical and transparent business conduct includes clear and honest communication and proactive public redressal mechanisms in the event of misinformation or mistakes. These efforts go a long way towards building trust and accountability. 

Proactive public engagement is an important step in building relationships. SMEs can engage with the community where they conduct their business through outreach programs and social media engagement. Efforts to counter misinformation through public education campaigns that alert customers and other stakeholders about misinformation serve the dual purpose of countering misinformation and creating deep community ties. SME administrators should monitor content and developments in their markets and sectors to ensure that their marketing practices are ethical and not creating or spreading misinformation, be it in the form of active sensationalising of existing content or passive dissemination of misinformation created by others. Fact-checking tools and expert consultations can help address and prevent a myriad of problems and should be incorporated into everyday operations.

Conclusion

Developing strong cybersecurity protocols, practising basic digital hygiene and ensuring regulatory compliances are crucial to ensure that a business not only survives but also thrives. Therefore, a crisis management plan and trust-building along with ethical business and legal practices go a long way in ensuring the future of SMEs.  In today's digital landscape, misinformation is pervasive, and trust has become a cornerstone of successful business operations. It is the bedrock of a resilient and successful SME. By implementing and continuously improving trust-building efforts, businesses can not only navigate the challenges of misinformation but also create lasting value for their customers and stakeholders. Prioritising trust ensures long-term growth and sustainability in an ever-evolving digital landscape.

References 

• https://SME.gov.in/sites/default/files/SME-Strategic-Action-Plan.pdf 
• https://carnegieendowment.org/research/2024/01/countering-disinformation-effectively-an-evidence-based-policy-guide?lang=en 
• https://dcSME.gov.in/Report%20of%20Expert%20Committee%20on%20SMEs%20-%20The%20U%20K%20Sinha%20Committee%20constitutes%20by%20RBI.pdf 

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Introduction

The Computer Emergency Response Team (CERT-in) is a nodal agency of the government established and appointed as a national agency in respect of cyber incidents and cyber security incidents in terms of the provisions of section 70B of the Information Technology (IT) Act, 2000. CERT-In has issued a cautionary note to Microsoft Edge, Adobe and Google Chrome users. Users have been alerted to many vulnerabilities by the government's cybersecurity agency, which hackers might use to obtain private data and run arbitrary code on the targeted machine. Users are advised by CERT-In to apply a security update right away in order to guard against the problem.

Vulnerability note

Vulnerability notes CIVN-2023-0361, CIVN-2023-0362 and CIVN-2023-0364 for Google Chrome for Desktop, Microsoft Edge and Adobe respectively, include more information on the alert. The problems have been categorized as high-severity issues by CERT-In, which suggests applying a security upgrade right now. According to the warning, there is a security risk if you use Google Chrome versions earlier than v120.0.6099.62 on Linux and Mac, or earlier than 120.0.6099.62/.63 on Windows. Similar to this, the vulnerability may also impact users of Microsoft Edge browser versions earlier than 120.0.2210.61.

Cause of the Problem 

These vulnerabilities are caused by "Use after release in Media Stream, Side Panel Search, and Media Capture; Inappropriate implementation in Autofill and Web Browser UI, “according to the explanation in the issue note on the CERT-In website. The alert further warns that individuals who use the susceptible Microsoft Edge and Google Chrome browsers could end up being targeted by a remote attacker using these vulnerabilities to send a specially crafted request.” Once these vulnerabilities are effectively exploited, hackers may obtain higher privileges, obtain sensitive data, and run arbitrary code on the system of interest.

High-security issues: consequences

CERT-In has brought attention to vulnerabilities in Google Chrome, Microsoft Edge, and Adobe that might have serious repercussions and put users and their systems at risk. The vulnerabilities found in widely used browsers, like Adobe, Microsoft Edge, and Google Chrome, present serious dangers that might result in data breaches, unauthorized code execution, privilege escalation, and remote attacks. If these vulnerabilities are taken advantage of, private information may be violated, money may be lost, and reputational harm may result.

Additionally, the confidentiality and integrity of sensitive information may be compromised. The danger also includes the potential to interfere with services, cause outages, reduce productivity, and raise the possibility of phishing and social engineering assaults. Users may become less trusting of the impacted software as a result of the urgent requirement for security upgrades, which might make them hesitant to utilize these platforms until guarantees of thorough security procedures are provided.

Advisory 

• Users should update their Google Chrome, Microsoft Edge, and Adobe software as soon as possible to protect themselves against the vulnerabilities that have been found. These updates are supplied by the individual software makers. Furthermore, use caution when browsing and refrain from downloading things from unidentified sites or clicking on dubious links. 
• Make use of reliable ad-blockers and strong, often updated antivirus and anti-malware software. Maintain regular backups of critical data to reduce possible losses in the event of an attack, and keep up with best practices for cybersecurity. Maintaining current security measures with vigilance and proactiveness can greatly lower the likelihood of becoming a target for prospective vulnerabilities.

References 

• https://www.cert-in.org.in/s2cMainServlet?pageid=VLNLIST
• https://timesofindia.indiatimes.com/gadgets-news/government-warns-of-bugs-in-google-chrome-microsoft-edge-browsers/articleshow/105997343.cms
• https://www.techiexpert.com/indian-govt-warns-against-vulnerabilities-in-chrome-and-edge-browsers/

Overview of the India-UK Joint Tech Security Initiative

India and the UK have been deepening their technological and security ties through various initiatives and agreements. One of the key developments in this partnership is the India-UK Joint Tech Security Initiative, which focuses on enhancing collaboration in areas like cybersecurity, artificial intelligence (AI),telecommunications, and critical technologies. Building upon the bilateral cooperation agenda set out in the India-UK Roadmap 2030, which seeks to bolster cooperation across various sectors, including trade, climate change, antidefense, the UK and India launched the Joint Tech Security Initiative (TSI) on July 24, 2024. This initiative will priorities collaboration in critical and emerging technologies across priority sectors. Coordinating with the national security agencies of both countries, the TSI will set priority areas and identify interdependencies for cooperation on critical and emerging technologies. This, in turn, will help build meaningful technology value chain partnerships between India & the UK.

The TSI will be coordinated by the National Security Advisors (NSAs) of both countries through existing and new dialogues. The NSAswill set priority areas and identify interdependencies for cooperation on critical and emerging tech, helping build meaningful technology value chain partnerships between the two countries. Progress made on the initiative will be reviewed on a half-yearly basis at the Deputy NSA level. A bilateral mechanism will be established led by India's Ministry of External Affairs and the UK government for promotion of trade in critical and emerging technologies, including resolution of relevant licensing or regulatory issues. Both countries view this TSI as a platform and a strong signal of intent to build and grow sustainable and tangible partnerships across priority tech sectors. They will explore how to build a deeper strategic partnership between UK and Indian research and technology centres and Incubators, enhance cooperation across UK and India tech and innovation ecosystems, and create a channel for industry and academia to help shape the TSI.

The UK and India are launching new bilateral initiatives to expand and deepen their technology security partnership. These initiatives will focus on various domains, including telecoms, critical minerals, semiconductors, and energy security.

In telecoms, the UK and India will build a new Future Telecoms Partnership, focusing on joint research on future telecoms, open RAN systems, testbed linkups, telecoms security, spectrum innovation, software and systems architecture. This will include collaboration between UK's SONIC Labs, India's Centre for Development of Telematics (C-DOT), and Dot's Telecoms Startup Mission.

In critical minerals, the UK and India will expand their collaboration on critical minerals, working together to improve supply chain resilience, explore possible research and development and technology partnerships along the complete critical minerals value chain, and share best practices on ESG standards. They will establish a roadmap for cooperation and establish a UK-India ‘critical minerals’ community of academics, innovators, and industry.

Key Areas of Collaboration:

• Strengthening cybersecurity defense and enhancing resilience through joint cybersecurity exercises and information-sharing and developing common standards and best practices while collaborating with their respective organisations, ie, CERT-In and NCSC.
• Promotion of ethical AI development and deployment with AI ethics guidelines and frameworks, and efforts encouraging academic collaborations. Support for new partnerships between UK and Indian research organizations alongside existing joint programmes using AI to tackle global challenges.
• Building secure and resilient telecom infrastructure with a focus on security and exchange of expertise and regulatory cooperation. Collaboration on Open Radio Access Networks tech to name as an example.
• Critical and emerging technologies development by advancing research and innovation in the quantum, semiconductors and biotechnology niches. Promoting and investing in tech startups and innovation ecosystems. Engaging in policy dialogues on tech governance and standards.
• Digital economy and trade facilitation to promote economic growth by enhancing frameworks and agreements for it. Collaborating on digital payment systems and fintech solutions and most importantly promoting data protection and privacy standards.

Outlook and Impact on the Industry

The initiative sets out a new approach for how the UK and India work together on the defining technologies of this decade. These include areas such as telecoms, critical minerals, AI, quantum, health/biotechnology, advanced materials and semiconductors. While the initiative looks promising, several challenges need to be addressed such as the need to put robust regulatory frameworks in place, and develop a balanced approach for data privacy and information exchange in the cross-border data flows. It is imperative to install mechanisms that ensure that intellectual property is protected while the facilitation of technology transfer is not hampered. Above all, geopolitical risks need to be navigated in a manner that the tensions are reduced and a stable partnership grows. The Initiative builds on a series of partnerships between India and the UK, as well as between industry and academia.  Abilateral mechanism, led by India’s Ministry of External Affairs and the UK government, will promote trade in critical and emerging technologies, including the resolution of relevant licensing or regulatory issues.

Conclusion

This initiative, at its core, will drive forward a bilateral partnership that is framed on boosting economic growth and deepening cooperation across key issues including trade, technology, education, culture and climate.  By combining their strengths, the UK and India are poised to create a robust framework for technological innovation and security that could serve as a model for international cooperation in tech.

References

• https://www.hindustantimes.com/india-news/india-uk-launch-joint-tech-security-initiative-101721876539784.html
• https://www.gov.uk/government/publications/uk-india-technology-security-initiative-factsheet/uk-india-technology-security-initiative-factsheet
• https://www.business-standard.com/economy/news/india-uk-unveil-futuristic-technology-security-initiative-to-seal-fta-soon-124072500014_1.htm
• https://bharatshakti.in/india-uk-technology-security-initiative/