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Introduction 

The Data Protection Data Privacy Act 2023 is the most essential step towards protecting, prioritising, and promoting the users’ privacy and data protection. The Act is designed to prioritize user consent in data processing while assuring uninterrupted services like online shopping, intermediaries, etc. The Act specifies that once a user provides consent to the following intermediary platforms, the platforms can process the data until the user withdraws the rights of it. This policy assures that the user has the entire control over their data and is accountable for its usage.

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A keen Outlook 

The Following Act also provides highlights for user-specific purpose, which is limited to data processing. This step prevents the misuse of data and also ensures that the processed data is being for the purpose for which it was obtained at the initial stage from the user.

1. Data Fudiary and Processing of Online Shopping Platforms: The Act Emphasises More on Users’ Consent. Once provided, the Data Fudiary can constantly process the data until it is specifically withdrawn by the Data Principal.

• Detailed Analysis

• Consent as a Foundation: The Act places the user's consent as a backbone to the data processing. It sets clear boundaries for data processing. It can be Collecting, Processing, and Storing, and must comply with users’ consent before being used.
• Uninterrupted Data processing: With the given user consent, the intermediaries are not time-restrained. As long as the user does not obligate their consent, the process will be ongoing.

2. Consent and Order Fulfillment: Consent, once provided, encloses all the activities related to the specific purpose for which it was meant to the data it was given for subsequent actions such as order fulfilment. 

• Detailed Analysis

• Purpose-Limited Consent: The consent given is purpose-limited. The platform cannot misuse the obtained data for its personal use.
• Seamless User Experience: By ensuring that the user consent covers the full transactions, spared from the unwanted annoyance of repeated consent requests from the actual ongoing activities. 

3. Data Retention and Rub Out on Online Platforms: Platforms must ensure data minimisation post its utilisation period. This extends to any kind of third-party processors they might take on.

• Detailed Analysis

• Minimization and Security Assurance: By compulsory data removal on post ultization,This step helps to reduce the volume of data platforms hold, which leads to minimizing the risk to data.
• Third-Party Accountability, User Privacy Protection. 

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Influence from Global frameworks

The impactful changes based on global trends and similar legislation( European Union’s GDPR) here are some fruitful changes in intermediaries and social media platforms experienced after the implementation of the DPDP Act 2023.

1. Solidified Consent Mechanism: Platforms and intermediatries need to ensure the users’ consent is categorically given, and informed, and should be specific to which the data is obtained. This step may lead to user-friendly consent forms activities and prompts. 
2. Data Minimizations: Platforms that tend to need to collect the only data necessary for the specific purpose mentioned and not retain information beyond its utility.
3. Transparency and Accountability: Data collecting Platforms need to ensure transparency in data collecting, data processing, and sharing practices. This involves more detailed policy and regular audits.
4. Data Portability: Users have the right to request for a copy of their own data used in format, allowing them to switch platforms effectively.
5. Right to Obligation: Users can have the request right to deletion of their data, also referred to as the “Right to be forgotten”.
6. Prescribed Reporting: Under circumstances of data breaches, intermediary platforms are required to report the issues and instability to the regulatory authorities within a specific timeline.
7. Data Protection Authorities: Due to the increase in data breaches, Large platforms indeed appoint data protection officers, which are responsible for the right compliance with data protection guidelines.
8. Disciplined Policies: Non-compliance might lead to a huge amount of fines, making it indispensable to invest in data protection measures.
9. Third-Party Audits: Intermediaries have to undergo security audits by external auditors to ensure they are meeting the expeditions of the following compliances.
10. Third-Party Information Sharing Restrictions: Sharing personal information and users’ data with third parties (such as advertisers) come with more detailed and disciplined guideline and user consent.

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Conclusion 

The Data Protection Data Privacy Act 2023 prioritises user consent, ensuring uninterrupted services and purpose-limited data processing. It aims to prevent data misuse, emphasising seamless user experiences and data minimisation. Drawing inspiration from global frameworks like the EU's GDPR, it introduces solidified consent mechanisms, transparency, and accountability. Users gain rights such as data portability and data deletion requests. Non-compliance results in significant fines. This legislation sets a new standard for user privacy and data protection, empowering users and holding platforms accountable. In an evolving digital landscape, it plays a crucial role in ensuring data security and responsible data handling.

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References:

• https://www.meity.gov.in/writereaddata/files/Digital%20Personal%20Data%20Protection%20Act%202023.pdf
• https://www.mondaq.com/india/privacy-protection/1355068/data-protection-law-in-india-analysis-of-dpdp-act-2023-for-businesses--part-i
• https://www.hindustantimes.com/technology/explained-indias-new-digital-personal-data-protection-framework-101691912775654.html

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Introduction

The Department of Telecommunications (DoT) has launched the 'Digital Intelligence Platform (DIP)'and the 'Chakshu' facility on the Sanchar Saathi portal to combat cybercrimes and financial frauds. Union telecom, IT and railways minister Ashwini Vaishnaw announced the initiatives, stating that the government has been working to counter cyber frauds at national, organizational, and individual levels. The Sanchar Saathi portal has successfully tackled such attacks, and the two new portals will further enhance the capacity to check any kind of cyber security threat.

The Digital Intelligence Platform is a secure and integrated platform for real-time intelligence sharing, information exchange, and coordination among stakeholders, including telecom operators, law enforcement agencies, banks, financial institutions, social media platforms, and identity document issuing authorities. It also contains information regarding cases detected as misuse of telecom resources.

The 'Chakshu' facility allows citizens to report suspected fraud communication received over call, SMS, or WhatsApp with the intention of defrauding, such as KYC expiry, bank account/payment wallet/SIM/gas connection/electricity connection, sextortion, impersonations a government official/relative for sending money, and disconnection of all mobile numbers by the Department of Telecommunications.

The launch of these proactive initiatives or steps represents another significant stride by the Ministry of Communications and the Department of Telecommunications in combating cybersecurity threats to citizens' digital assets.

In this age of technology, there is a reason to be concerned about the threats posed by cybercrooks to individuals and organizations. The risk of using digital means for communication, e-commerce, and critical infrastructure has increased significantly. It is important to have proper measures in place to prevent cybercrime and destructive behavior. The Department of Telecommunication has unveiled "Chakshu," a digital intelligence portal aimed at combating cybercrimes. This platform seeks to enhance the country's cyber defense capabilities by providing enforcement agencies with effective tools and actionable intelligence for countering cybercrimes, including financial frauds.

Digital Intelligence Platform (DIP)

Digital Intelligence Platform (DIP) developed by the Department of Telecommunications is a secure and integrated platform for real-time intelligence sharing, information exchange and coordination among the stakeholders i.e. Telecom Service Providers(TSPs), law enforcement agencies (LEAs), banks and financial institutions(FIs), social media platforms, identity document issuing authorities etc. The portal also contains information regarding the cases detected as misuse of telecom resources. The shared information could be useful to the stakeholders in their respective domains. It also works as a backend repository for the citizen-initiated requests on the Sanchar Saathi portal for action by the stakeholders. The DIP is accessible to the stakeholders through secure connectivity, and the relevant information is shared based on their respective roles. However, the platform is not accessible to citizens.‍

What is Chakshu?

Chakshu, which means “eye” in Hindi, is a new feature on the Sanchar Saathi portal. This citizen-friendly platform allows you to report suspicious communication you receive via calls, SMS, or WhatsApp. “Chakshu” is a new advanced tool to safeguard against modern-day cybercriminal activities. Chakshu is a sophisticated design that uses the latest technologies for assembling and analyzing digital information and provides law enforcement agencies with useful data on what should be done next. Below are some of its attributes.

Here are some examples of what you can report:

-       Fraudulent messages claiming your KYC (Know Your Customer)details need to be updated.

-       Fraudulent requests to update your bank account, payment wallet, or SIM card details.

-       Phishing attempts impersonating government officials or relatives asking for money.

-       Fraudulent threats of disconnection of your sim connections.

How Chakshu Aims to crackdown Cybercrime and Financial Frauds

Chakshu is a new tool on the Sanchar Saathi platform that invites individuals to report suspected fraudulent communications received by phone, SMS, or WhatsApp. These fraudulent activities may include attempts to deceive individuals through schemes such as KYC expiry or update requests for bank accounts, payment wallets, SIM cards, gas connections, and electricity connections, sextortion, impersonation of government officials or relatives for financial gain, or false claims of mobile number disconnection by the Department of Telecommunications.

The tool is well-designed and equipped to help the investigators with actionable intelligence and insights, enabling LEAs to conduct targeted investigations on financial frauds and cyber-crimes; the tool helps in gathering a comprehensive data analysis and evidence collection capability by mapping out the connection between individuals, organizations and illicit activities, it, therefore, allows the law enforcement agencies in dismantling criminal activities and help the law enforcement agencies.

Chakshu’s Impact

India has launched Chakshu, a digital intelligence tool that strengthens the country's cybersecurity policy. Chakshu employs modern technology and real-time data analysis to enhance India's cyber defenses. Law enforcement can detect and neutralize possible threats by taking proactive approach to threat analysis and prevention before they become significant crises. Chakshu also improves the resilience of critical infrastructure and digital ecosystems, safeguarding them against cyber-attacks. Overall, Chakshu plays an important role in India's cybersecurity posture and the protection of national interests in the digital era.

Where can Chaksu be accessed?

Chakshu can be accessed through the government's Sanchar Saathi web portal:https://sancharsaathi.gov.in

Conclusion

The launch of the Digital Intelligence Platform and Chakshu facility is a step forward in safeguarding citizens from cybercrimes and financial fraud. These initiatives use advanced technology and stakeholder collaboration to empower law enforcement agencies. The Department of Telecommunications' proactive approach demonstrates the government's commitment to cybersecurity defenses and protecting digital assets, ensuring a safer digital environment for citizens and critical infrastructure.

References

• https://telecom.economictimes.indiatimes.com/news/policy/dot-launches-digital-intelligence-portal-chakshu-facility-to-curb-cybercrimes-financial-frauds/108220814
• https://bankingfrontiers.com/digital-intelligence-platform-launched-to-curb-cybercrime-financial-fraud/
• https://www.business-standard.com/india-news/calcutta-hc-justice-abhijit-gangopadhyay-sends-his-resignation-to-prez-cji-124030500367_1.html
• https://www.the420.in/dip-chakshu-government-launches-powerful-weapons-against-cybercrime/
• https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2011383

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Disclaimer:

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This report is the collaborative outcome of insights derived from the CyberPeace Helpline’s operational statistics and the CyberPeace Research Team, covering the monthly helpline case trends of May 2025, the report identifies recurring trends, operational challenges, and strategic opportunities. The objective is to foster research-driven solutions that enhance the overall efficacy of the helpline. 

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Executive Summary:

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This report summarizes the cybercrime cases reported in May, offering insights into case types, gender distribution, resolution status, and geographic trends.

As per our analysis, out of various Cyber Frauds Financial Fraud was the most reported issue, making up 43% of cases, followed by Cyberbullying (26%) and Impersonation (14%). Less frequent but serious issues included Sexual Harassment, Sextortion, Hacking, Data Tampering, and Cyber Defamation, each accounting for 3–6%, highlighting a mix of financial and behavioral threats.The gender distribution was fairly balanced, with 51% male and 49% female respondents. While both genders were affected by major crimes like financial fraud and cyber bullying, some categories—such as sexual harassment—reflected more gender-specific risks, indicating the need for gender-responsive policies and support.

Regarding case status, 60% remain under follow-up while 40% have been resolved, reflecting strong case-handling efforts by the team.

The location-wise data shows higher case concentrations in Uttar Pradesh, Andhra Pradesh, Karnataka, and West Bengal, with significant reports also from Delhi, Telangana, Maharashtra, and Odisha. Reports from the northeastern and eastern states confirm the nationwide spread of cyber incidents.In conclusion, the findings point to a growing need for enhanced cybersecurity awareness, preventive strategies, and robust digital safeguards to address the evolving cyber threat landscape across India.

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Cases Received in May:

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As per the given dataset, the following types of cases were reported to our team during the month of May:

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• 💰 Financial Fraud – 43%
• 💬 Cyber Bullying – 26%
• 🕵️‍♂️ Impersonation – 14%
• 🚫 Sexual Harassment – 6%
• 📸 Sextortion – 3%
• 💻 Hacking – 3%
• 📝 Data Tampering – 3%
• 🗣️ Cyber Defamation – 3%

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The chart illustrates various cybercrime categories and their occurrence rates. Financial Fraud emerges as the most common, accounting for 43% of cases, highlighting the critical need for stronger digital financial security. This is followed by Cyber Bullying at 26%, reflecting growing concerns around online harassment, especially among youth. Impersonation ranks third with 14%, involving identity misuse for deceitful purposes. Less frequent but still serious crimes such as Sexual Harassment (6%), Sextortion, Hacking, Data Tampering, and Cyber Defamation (each 3%) also pose significant risks to users’ privacy and safety. Overall, the data underscores the need for improved cybersecurity awareness, legal safeguards, and preventive measures to address both financial and behavioral threats in the digital space.

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Gender-Wise Distribution:

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• 👨 Male – 51%
• 👩 Female – 49%

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The chart illustrates the distribution of respondents by gender. The data shows that Male participants make up 51% of the total, while Female participants account for 49%. This indicates a fairly balanced representation of both genders, with a slight majority of male respondents.

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Gender-Wise Case Distribution:

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1. The chart presents a gender-wise distribution of various cybercrime cases, offering a comparative view of how different types of cyber incidents affect males and females.
2. It highlights that both genders are significantly impacted by cybercrimes such as financial fraud and cyber bullying, indicating a widespread risk across the board.
3. Certain categories, including sexual harassment, cyber defamation, and hacking, show more gender-specific patterns of victimization, pointing to differing vulnerabilities.
4. The data suggests the need for gender-sensitive policies and preventive measures to effectively address the unique risks faced by males and females in the digital space.
5. These insights can inform the design of tailored awareness programs, support services, and intervention strategies aimed at improving cybersecurity for all individuals.

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‍Major Location Wise Distribution:

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The map visualization displays location-wise distribution of reported cases across India. The cases reflect the cyber-related incidents or cases mapped geographically.

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The map highlights the regional distribution of cybercrime cases across Indian states, with a higher concentration in Uttar Pradesh, Andhra Pradesh, Karnataka, and West Bengal. States like Delhi, Telangana, Maharashtra, and Odisha also show notable activity, indicating widespread cyber threats. Regions including Assam, Tripura, Bihar, Jharkhand, and Jammu & Kashmir further reflect the pan-India spread of such incidents. This distribution stresses the need for targeted cybersecurity awareness and stronger digital safeguards nationwide

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CyberPeace Advisory:

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• Use Strong and Unique Passwords: Create complex passwords using a mix of letters, numbers, and symbols. Avoid reusing the same password across multiple platforms.
  
• Enable Multi-Factor Authentication (MFA): Add an extra layer of security by using a second verification step like an OTP or authentication app.
  
• Keep Software Updated: Regularly update your operating system, apps, and security tools to protect against known vulnerabilities.
  
• Install Trusted Security Software: Use reliable antivirus and anti-malware programs to detect and block threats.
  
• Limit Information Sharing: Be cautious about sharing personal or sensitive details, especially on social media or public platforms.
  
• Secure Your Network: Protect your Wi-Fi with a strong password and encryption. Avoid accessing confidential information on public networks.
  
• Back Up Important Data: Regularly save copies of important files in secure storage to prevent data loss in case of an attack.
  
• Stay Informed with Cybersecurity Training: Learn how to identify scams, phishing attempts, and other online threats through regular awareness sessions.
  
• Control Access to Data: Give access to sensitive information only to those who need it, based on their job roles.
• ‍Monitor and Respond to Threats: Continuously monitor systems for unusual activity and have a clear response plan for handling security incidents.

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• CyberPeace Helpline mail ID:  helpline@cyberpeace.net
• CyberPeace Helpline Number:  9570000066
• Central Government Helpline: https://cybercrime.gov.in/
• Central Government Helpline Number: 1930

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Conclusion

The cybercrime cases reported in May highlight a diverse and evolving threat landscape across India. Financial fraud, cyber bullying, and impersonation are the most prevalent, affecting both genders almost equally, though some crimes like sexual harassment call for targeted gender-sensitive measures. With 60% of cases still under follow-up, the team’s efforts in investigation and resolution remain strong. Geographically, cyber incidents are widespread, with higher concentrations in several key states, demonstrating that no region is immune. These findings underscore the urgent need to enhance cybersecurity awareness, strengthen preventive strategies, and build robust digital safeguards. Proactive and inclusive approaches are essential to protect individuals and communities and to address the growing challenges posed by cybercrime nationwide.

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