Union Govt’s Push for Sanchar Saathi: CyberPeace Insights
Introduction
The Department of Telecommunications (DoT) changed course just 48 hours after the directive dated December 1, 2025, sparked controversy. On December 3, 2025, the department publicly reversed its directive to smartphone manufacturers to pre-install the Sanchar Saathi app starting in March of the following year. The withdrawal marked the ending of a tumultuous, quick-paced event that highlighted how dynamic digital policy can be in a democracy.
The DoT explained its move in calculated terms. The government said that the first mandate was no longer necessary due to an abrupt increase in voluntary app downloads brought on by the public furore. The agency stated , “The mandate to install the app was meant to accelerate the process because the number of users has been growing rapidly.”
The app in question is not new. When it was first introduced in 2023, it was intended to be a public safety where people could report suspicious calls, identify numbers registered in their name, block stolen devices using their IMEI, confirm the authenticity of their handset, and report fraudulent international calls that were disguised as Indian numbers. The platform has quietly expanded over the past two years with features like utilities to check mobile connections, as well as Chakshu for reporting fraud. When used freely, it has helped numerous people in navigating the increasingly complex web of online scams.
Balancing Protection and Personal Freedom
In India, there isn’t much precedent for requiring all phones to have a certain government backed app installed. While operators supported TRAI’s DND app in 2018 and emergency numbers were integrated during the pandemic, they did not go into the territory of compulsory pre-installation.
Legal experts have time and again pointed out that although the government can control telecommunications for security reasons, any mandatory action pertaining to personal devices may be subject to constitutional review under the right to privacy, as stated in the Puttaswamy ruling. Not because the app is flawed in and of itself, but rather because every transition from voluntary adoption to mandatory compliance necessitates a higher standard of necessity, proportionality, and protections.
The Pulse of the Policy
The DoT’s stated rationale was clear: fake, duplicated or spoofed IMEIs represent a major cyber-security threat. India currently faces some of the world’s highest levels of SIM misuse, digital impersonation, online extortion, and device cloning crimes. Even a small fraction of compromised devices can do great harm in a nation with over a billion active mobile users.
The DoT’s AI and Digital Intelligence Unit, a small seven-person team in charge of SIM security, fighting illicit telecom setups, and collaborating with financial regulators on quickly changing fraud patterns, issued the Sanchar Saathi directive as part of a larger set of security-focused measures. One order required platforms such as WhatsApp to make sure that web sessions were terminated after six hours and that accounts only functioned when the registered SIM card was present in the device.
When taken as a whole, these orders indicate a clear strategic goal, the government is working to close systemic gaps that organised crime, particularly identity theft and device-level fraud, exploits. However, they also highlight the complex relationship between public opinion and security requirements. The government’s quick reversal in the Sanchar Saathi case demonstrated a crucial realization: digital safety mechanisms can only be effective when people feel educated, valued, and in charge.
CyberPeace Perspective & The Middle Path
CyberPeace stated that whenever a digital tool comes into contact with identity, data, or mobile access, public concern is inevitable. However, it is also emphasised that Sanchar Saathi is not a surveillance tool, instead can empower citizens.
Even with the rolled back mandate, it is reaffirmed that cornerstones of digital trust are accountability, openness, audits, and unambiguous permissions. India can maintain both safety and rights through responsible implementation, ethical design, and open communication.
References
- https://www.thehindu.com/sci-tech/technology/what-is-the-sanchar-saathi-app-why-is-the-government-mandating-its-pre-installation/article70350322.ece
- https://theprint.in/opinion/sharp-edge/sanchar-saathi-app-modi-govt/2797917/
- https://www.pib.gov.in/PressReleasePage.aspx?PRID=2198110®=3&lang=2
- https://sancharsaathi.gov.in/SancharSaathiDocuments/ImportantDocuments/DoT%20issues%20directions%20for%20pre-installation%20of%20Sanchar%20Saathi%20App%20in%20mobile%20handsets%20to%20verify%20the%20genuineness%20of%20mobile%20handsets.pdf
- https://cyberpeace.org/resources/blogs/sanchar-saathi-portal-a-solution-for-mobile-phone-theft-and-data-protection
- https://cyberpeace.org/resources/blogs/chakshu-and-dip-shielding-citizens-from-online-frauds
- https://cyberpeace.org/resources/blogs/financial-risk-indicator-launched-by-dot-to-strengthen-cybersecurity
Related Blogs
Executive Summary:
A social media video claims that India's Udhampur Air Force Station was destroyed by Pakistan's JF-17 fighter jets. According to official sources, the Udhampur base is still fully operational, and our research proves that the video was produced by artificial intelligence. The growing problem of AI-driven disinformation in the digital age is highlighted by this incident.
Claim:
A viral video alleges that Pakistan's JF-17 fighter jets successfully destroyed the Udhampur Air Force Base in India. The footage shows aircraft engulfed in flames, accompanied by narration claiming the base's destruction during recent cross-border hostilities.
Fact Check :
The Udhampur Air Force Station was destroyed by Pakistani JF-17 fighter jets, according to a recent viral video that has been shown to be completely untrue. The audio and visuals in the video have been conclusively identified as AI-generated based on a thorough analysis using AI detection tools such as Hive Moderation. The footage was found to contain synthetic elements by Hive Moderation, confirming that the images were altered to deceive viewers. Further undermining the untrue claims in the video is the Press Information Bureau (PIB) of India, which has clearly declared that the Udhampur Airbase is still fully operational and has not been the scene of any such attack.
Our analysis of recent disinformation campaigns highlights the growing concern that AI-generated content is being weaponized to spread misinformation and incite panic, which is highlighted by the purposeful misattribution of the video to a military attack.
Conclusion:
It is untrue that the Udhampur Air Force Station was destroyed by Pakistan's JF-17 fighter jets. This claim is supported by an AI-generated video that presents irrelevant footage incorrectly. The Udhampur base is still intact and fully functional, according to official sources. This incident emphasizes how crucial it is to confirm information from reliable sources, particularly during periods of elevated geopolitical tension.
- Claim: Recent video footage shows destruction caused by Pakistani jets at the Udhampur Airbase.
- Claimed On: Social Media
- Fact Check: False and Misleading
Introduction
The Department of Telecommunications (DoT) has launched the 'Digital Intelligence Platform (DIP)'and the 'Chakshu' facility on the Sanchar Saathi portal to combat cybercrimes and financial frauds. Union telecom, IT and railways minister Ashwini Vaishnaw announced the initiatives, stating that the government has been working to counter cyber frauds at national, organizational, and individual levels. The Sanchar Saathi portal has successfully tackled such attacks, and the two new portals will further enhance the capacity to check any kind of cyber security threat.
The Digital Intelligence Platform is a secure and integrated platform for real-time intelligence sharing, information exchange, and coordination among stakeholders, including telecom operators, law enforcement agencies, banks, financial institutions, social media platforms, and identity document issuing authorities. It also contains information regarding cases detected as misuse of telecom resources.
The 'Chakshu' facility allows citizens to report suspected fraud communication received over call, SMS, or WhatsApp with the intention of defrauding, such as KYC expiry, bank account/payment wallet/SIM/gas connection/electricity connection, sextortion, impersonations a government official/relative for sending money, and disconnection of all mobile numbers by the Department of Telecommunications.
The launch of these proactive initiatives or steps represents another significant stride by the Ministry of Communications and the Department of Telecommunications in combating cybersecurity threats to citizens' digital assets.
In this age of technology, there is a reason to be concerned about the threats posed by cybercrooks to individuals and organizations. The risk of using digital means for communication, e-commerce, and critical infrastructure has increased significantly. It is important to have proper measures in place to prevent cybercrime and destructive behavior. The Department of Telecommunication has unveiled "Chakshu," a digital intelligence portal aimed at combating cybercrimes. This platform seeks to enhance the country's cyber defense capabilities by providing enforcement agencies with effective tools and actionable intelligence for countering cybercrimes, including financial frauds.
Digital Intelligence Platform (DIP)
Digital Intelligence Platform (DIP) developed by the Department of Telecommunications is a secure and integrated platform for real-time intelligence sharing, information exchange and coordination among the stakeholders i.e. Telecom Service Providers(TSPs), law enforcement agencies (LEAs), banks and financial institutions(FIs), social media platforms, identity document issuing authorities etc. The portal also contains information regarding the cases detected as misuse of telecom resources. The shared information could be useful to the stakeholders in their respective domains. It also works as a backend repository for the citizen-initiated requests on the Sanchar Saathi portal for action by the stakeholders. The DIP is accessible to the stakeholders through secure connectivity, and the relevant information is shared based on their respective roles. However, the platform is not accessible to citizens.
What is Chakshu?
Chakshu, which means “eye” in Hindi, is a new feature on the Sanchar Saathi portal. This citizen-friendly platform allows you to report suspicious communication you receive via calls, SMS, or WhatsApp. “Chakshu” is a new advanced tool to safeguard against modern-day cybercriminal activities. Chakshu is a sophisticated design that uses the latest technologies for assembling and analyzing digital information and provides law enforcement agencies with useful data on what should be done next. Below are some of its attributes.
Here are some examples of what you can report:
- Fraudulent messages claiming your KYC (Know Your Customer)details need to be updated.
- Fraudulent requests to update your bank account, payment wallet, or SIM card details.
- Phishing attempts impersonating government officials or relatives asking for money.
- Fraudulent threats of disconnection of your sim connections.
How Chakshu Aims to crackdown Cybercrime and Financial Frauds
Chakshu is a new tool on the Sanchar Saathi platform that invites individuals to report suspected fraudulent communications received by phone, SMS, or WhatsApp. These fraudulent activities may include attempts to deceive individuals through schemes such as KYC expiry or update requests for bank accounts, payment wallets, SIM cards, gas connections, and electricity connections, sextortion, impersonation of government officials or relatives for financial gain, or false claims of mobile number disconnection by the Department of Telecommunications.
The tool is well-designed and equipped to help the investigators with actionable intelligence and insights, enabling LEAs to conduct targeted investigations on financial frauds and cyber-crimes; the tool helps in gathering a comprehensive data analysis and evidence collection capability by mapping out the connection between individuals, organizations and illicit activities, it, therefore, allows the law enforcement agencies in dismantling criminal activities and help the law enforcement agencies.
Chakshu’s Impact
India has launched Chakshu, a digital intelligence tool that strengthens the country's cybersecurity policy. Chakshu employs modern technology and real-time data analysis to enhance India's cyber defenses. Law enforcement can detect and neutralize possible threats by taking proactive approach to threat analysis and prevention before they become significant crises. Chakshu also improves the resilience of critical infrastructure and digital ecosystems, safeguarding them against cyber-attacks. Overall, Chakshu plays an important role in India's cybersecurity posture and the protection of national interests in the digital era.
Where can Chaksu be accessed?
Chakshu can be accessed through the government's Sanchar Saathi web portal:https://sancharsaathi.gov.in
Conclusion
The launch of the Digital Intelligence Platform and Chakshu facility is a step forward in safeguarding citizens from cybercrimes and financial fraud. These initiatives use advanced technology and stakeholder collaboration to empower law enforcement agencies. The Department of Telecommunications' proactive approach demonstrates the government's commitment to cybersecurity defenses and protecting digital assets, ensuring a safer digital environment for citizens and critical infrastructure.
References
- https://telecom.economictimes.indiatimes.com/news/policy/dot-launches-digital-intelligence-portal-chakshu-facility-to-curb-cybercrimes-financial-frauds/108220814
- https://bankingfrontiers.com/digital-intelligence-platform-launched-to-curb-cybercrime-financial-fraud/
- https://www.business-standard.com/india-news/calcutta-hc-justice-abhijit-gangopadhyay-sends-his-resignation-to-prez-cji-124030500367_1.html
- https://www.the420.in/dip-chakshu-government-launches-powerful-weapons-against-cybercrime/
- https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2011383
Executive Summary:
A viral claim circulated in social media that Anant Ambani and Radhika Merchant wore clothes made of pure gold during their pre-wedding cruise party in Europe. Thorough analysis revealed abnormalities in image quality, particularly between the face, neck, and hands compared to the claimed gold clothing, leads to possible AI manipulation. A keyword search found no credible news reports or authentic images supporting this claim. Further analysis using AI detection tools, TrueMedia and Hive Moderator, confirmed substantial evidence of AI fabrication, with a high probability of the image being AI-generated or a deep fake. Additionally, a photo from a previous event at Jio World Plaza matched with the pose of the manipulated image, further denying the claim and indicating that the image of Anant Ambani and Radhika Merchant wearing golden outfit during their pre-wedding cruise was digitally altered.
Claims:
Anant Ambani and Radhika Merchant wore clothes made of pure gold during their pre-wedding cruise party in Europe.
Fact Check:
When we received the posts, we found anomalies that were usually found in edited images or AI manipulated images, particularly between the face, neck, and hands.
It’s very unusual in any image. So we then checked in AI Image detection software named Hive Moderation detection tool and found it to be 95.9% AI manipulated.
We also checked with another widely used AI detection tool named True Media. True Media also found it to be 100% to be made using AI.
This implies that the image is AI-generated. To find the original image that has been edited, we did keyword search. We found an image with the same pose as in the manipulated image, with the title "Radhika Merchant, Anant Ambani pose with Mukesh Ambani at Jio World Plaza opening”. The two images can be compared to verify that the digitally altered image is the same.
Hence, it’s confirmed that the viral image is digitally altered and has no connection with the 2nd Pre-wedding cruise party in Europe. Thus the viral image is fake and misleading.
Conclusion:
The claim that Anant Ambani and Radhika Merchant wore clothes made of pure gold at their pre-wedding cruise party in Europe is false. The analysis of the image showed signs of manipulation, and a lack of credible news reports or authentic photos supports that it was likely digitally altered. AI detection tools confirmed a high probability that the image was fake, and a comparison with a genuine photo from another event revealed that the image had been edited. Therefore, the claim is false and misleading.
- Claim: Anant Ambani and Radhika Merchant wore clothes made of pure gold during their pre-wedding cruise party in Europe.
- Claimed on: YouTube, LinkedIn, Instagram
- Fact Check: Fake & Misleading
