TRAI issues guidelines to Access Service Providers to prevent misuse of messaging services
Introduction
The Telecom Regulatory Authority of India (TRAI) on 20th August 2024 issued directives requiring Access Service Providers to adhere to the specific guidelines to protect consumer interests and prevent fraudulent activities. TRAI has mandated all Access Service Providers to abide by the directives. These steps advance TRAI's efforts to promote a secure messaging ecosystem, protecting consumer interests and eliminating fraudulent conduct.
Key Highlights of the TRAI’s Directives
- For improved monitoring and control, TRAI has directed that Access Service Providers move telemarketing calls, beginning with the 140 series, to an online DLT (Digital Ledger Technology) platform by September 30, 2024, at the latest.
- All Access Service Providers will be forbidden from sending messages that contain URLs, APKs, OTT links, or callback numbers that the sender has not whitelisted, the rule is to be effective from September 1st, 2024.
- In an effort to improve message traceability, TRAI has made it mandatory for all messages, starting on November 1, 2024, to include a traceable trail from sender to receiver. Any message with an undefined or mismatched telemarketer chain will be rejected.
- To discourage the exploitation or misuse of templates for promotional content, TRAI has introduced punitive actions in case of non-compliance. Content Templates registered in the wrong category will be banned, and subsequent offences will result in a one-month suspension of the Sender's services.
- To assure compliance with rules, all Headers and Content Templates registered on DLT must follow the requirements. Furthermore, a single Content Template cannot be connected to numerous headers.
- If any misuse of headers or content templates by a sender is discovered, TRAI has instructed an immediate ‘suspension of traffic’ from all of that sender's headers and content templates for their verification. Such suspension can only be revoked only after the Sender has taken legal action against such usage. Furthermore, Delivery-Telemarketers must identify and disclose companies guilty of such misuse within two business days, or else risk comparable repercussions.
CyberPeace Policy Outlook
TRAI’s measures are aimed at curbing the misuse of messaging services including spam. TRAI has mandated that headers and content templates follow defined requirements. Punitive actions are introduced in case of non-compliance with the directives, such as blacklisting and service suspension. TRAI’s measures will surely curb the increasing rate of scams such as phishing, spamming, and other fraudulent activities and ultimately protect consumer's interests and establish a true cyber-safe environment in messaging services ecosystem.
The official text of TRAI directives is available on the official website of TRAI or you can access the link here.
References
- https://www.trai.gov.in/sites/default/files/Direction_20082024.pdf
- https://www.trai.gov.in/sites/default/files/PR_No.53of2024.pdf
- https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2046872
- https://legal.economictimes.indiatimes.com/news/regulators/trai-issues-directives-to-access-providers-to-curb-misuse-fraud-through-messaging/112669368
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Introduction
The scam involving "drugs in parcels' has resurfaced again with a new face. Cybercriminals impersonating and acting as FedEx, Police and various other authorities and in actuality, they are the perpetrators or bad actors behind the renewed "drugs in parcel" scam, which entails pressuring victims into sending money and divulging private information in order to escape fictitious legal repercussions.
Modus operandi
The modus operandi followed in this scam usually begins with a hacker calling someone on their cell phone posing as FedEx. They say that they are the recipients of a package under their name that includes illegal goods like jewellery, narcotics, or other items. The victim would feel afraid and apprehensive by now. Then there will be a video call with someone else who is posing as a police officer. The victim will be asked to keep the matter confidential while it is being investigated by this "fake officer."
After the call, they would get falsified paperwork from the CBI and RBI stating that an arrest warrant had been issued. Once the victim has fallen entirely under their sway, they would claim that the victim's Aadhaar has been used to carry out the unlawful conduct. They then request that the victim submit their bank account information and Aadhaar data for investigation. Subsequently, the hackers request that the victim transfer funds to a bank account for RBI validation. The victims thus submit money to the hackers believing it to be true for clearing their name.
Recent incidence:
In the most recent instance of a "drug-in-parcel" scam, an IT expert in Pune was defrauded of Rs 27.9 lakh by internet con artists acting as members of the Mumbai police's Cyber Crime Cell. The victim filed the First Information Report (FIR) in this matter at the police station. The victim stated that on November 11, 2023, the complainant received a call from a fraudster posing as a Mumbai police Cyber Crime Cell officer. The scammer falsely claimed to have discovered illegal narcotics in a package addressed to the complainant sent from Mumbai to Taiwan, along with an expired passport and an SBI card. To avoid arrest in a fabricated drug case, the fraudster coerced the complainant into providing bank account information under the guise of "verification." The victim, fearing legal consequences, transferred Rs 27,98,776 in ten online transactions to two separate bank accounts as instructed. Upon realizing the deception, the complainant reported the incident to the police, leading to an investigation.
In another such incident, the victim received an online bogus identity card from the scammers who had phoned him on the phone in October 2023. In an attempt to "clear the case" and issue a "no-objection certificate (NOC)," the fraudster persuaded the victim to wire money to a bank account, claiming to have seized narcotics in a shipment shipped from Mumbai to Thailand under his name. Fraudsters threatened to arrest the victim for mailing the narcotics package if money was not provided.
Furthermore, In August 2023, fraudsters acting as police officers and executives of courier companies defrauded a 25-year-old advertising student of Rs 53 lakh. They extorted money from her under the guise of avoiding legal action, which would include arrest, and informed her that narcotics had been discovered in a package she had delivered to Taiwan. According to the police, callers acting as police officers threatened to arrest the girl and forced her to complete up to 34 transactions totalling Rs 53.63 lakh from her and her mother's bank accounts to different bank accounts.
Measures to protect oneself from such scams
Call Verification:
- Be sure to always confirm the legitimacy of unexpected calls, particularly those purporting to be from law enforcement or delivery services. Make use of official contact information obtained from reliable sources to confirm the information presented.
Confidentiality:
- Use caution while disclosing personal information online or over the phone, particularly Aadhaar and bank account information. In general, legitimate authorities don't ask for private information in this way.
Official Documentation:
- Request official documents via the appropriate means. Make sure that any documents—such as arrest warrants or other government documents—are authentic by getting in touch with the relevant authorities.
No Haste in Transactions:
- Proceed with caution when responding hastily to requests for money or quick fixes. Creating a sense of urgency is a common tactic used by scammers to coerce victims into acting quickly.
Knowledge and Awareness:
- Remain up to date on common fraud schemes and frauds. Keep up with the most recent strategies employed by online fraudsters to prevent falling for fresh scam iterations.
Report Suspicious Activity:
- Notify the local police or other appropriate authorities of any suspicious calls or activities. Reports received in a timely manner can help investigations and shield others from falling for the same fraud.
2fA:
- Enable two-factor authentication (2FA) wherever you can to provide online accounts and transactions an additional degree of protection. This may lessen the chance of unwanted access.
Cybersecurity Software:
- To defend against malware, phishing attempts, and other online risks, install and update reputable antivirus and anti-malware software on a regular basis.
Educate Friends and Family:
- Inform friends and family about typical scams and how to avoid falling victim to fraud. A safer online environment can be achieved through increased collective knowledge.
Be skeptical
- Whenever anything looks strange or too good to be true, it most often is. Trust your instincts. Prior to acting, follow your gut and confirm the information.
By taking these precautions and exercising caution, people may lessen their vulnerability to scams and safeguard their money and personal data from online fraudsters.
Conclusion:
Verifying calls, maintaining secrecy, checking official papers, transacting cautiously, and keeping up to date are all examples of protective measures for protecting ourselves from such scams. Using cybersecurity software, turning on two-factor authentication, and reporting suspicious activity are essential in stopping these types of frauds. Raising awareness and working together are essential to making the internet a safer place and resisting the activities of cybercriminals.
References:
- https://indianexpress.com/article/cities/pune/pune-cybercrime-drug-in-parcel-cyber-scam-it-duping-9058298/#:~:text=In%20August%20this%20year%2C%20a,avoiding%20legal%20action%20including%20arrest.
- https://www.the420.in/pune-it-professional-duped-of-rs-27-9-lakh-in-drug-in-parcel-scam/
- https://www.newindianexpress.com/states/tamil-nadu/2023/oct/16/the-return-of-drugs-in-parcel-scam-2624323.html
- https://timesofindia.indiatimes.com/city/hyderabad/2-techies-fall-prey-to-drug-parcel-scam/articleshow/102786234.cms

Introduction
Cybercrime is one of the most pressing concerns in today’s era. As the digital world is evolving rapidly, so do the threats and challenges to curb these cybercrimes. The complexities associated with the evolving cybercrimes make it difficult to detect and investigate by the law enforcement across the world. India is one of those countries that is actively engaged in creating awareness about the cybercrimes and security concerns across the State. At the national level, initiatives like National Cybercrime Reporting Portal, CERT-In and I4C have been established to assist the law enforcement in dealing with cybercrimes in India. According to the press release by the Ministry of Home Affairs, 12,5153 cases of Financial Cyber Frauds were reported in the year 2023, which is the second highest in State-wise Reporting after UP. Maharashtra has been highlighted as one of the States with the highest cybercrime cases for the past few years.
In response to curbing the increasing number of cases, the state of Maharashtra has launched the initiative ‘the Maharashtra Cyber Security Project’. The purpose of this project is to strengthen the system’s defense mechanism by establishing cybersecurity infrastructure, exploiting technological advancements and enhancing the skills of law enforcement agencies.
Maharashtra Cyber Department and the Cyber Security Project
The Maharashtra Cyber Department, also referred as MahaCyber was established in the year 2016 and employs a multi-faceted approach to address cyberthreats. The objective is to provide a user-friendly space to report Cybercrimes, safeguarding Critical Information Infrastructure from cyber threats, empowering the investigation law agencies ultimately improving its efficiency and creating awareness among common people.
The Maharashtra Cyber Security Project aims to strengthen the department, bringing all the aspects of the cyber security system under one facility. The key components of the Maharashtra Cyber Security Project are as follows:
- Command & Control Centre:
The Command & Control Centre will function as a 24/ complaint registration hub and grievance handling mechanism which can be accessed by calling the helpline number, mobile app or on the online portal. The Centre continuously monitors cyber threats, reduce the impact of cyber attacks and ensures that issues are resolved as soon as possible.
- Technology Assisted Investigation (TAI):
Complaints that are registered are analysed and investigated by experts using cutting edge technologies such as Computer Forensic or Mobile Forensic, Voice Analysis System, Image Enhancement Tool, Deepfake Detection Solution to name a few which helps the Maharashtra Cyber Department to collect evidence, identify weak spots and mitigate the cyber threats effectively.
- Computer Emergency Response Team – Maharashtra (CERT-MH):
The CRET-MH works on curbing cybercrimes which are especially targeted to affect the Critical Infrastructure like banks, railway services, electricity of the State and threats related to national security using technologies such as Deep web and Dark web analysis, Darknet & Threat Intelligence Feeds, Vulnerability Management, Cyber Threat Intelligence Platform, Malware Analysis and Network Capture Analysis and coordinates with other agencies.
- Security Operations Centre (SOC):
The SOC looks after the security of the MahaCyber from any cyber threats. It 24/7 monitors the infrastructure for any signs of breach or threats and thus aids in early detection and prevention of any further harm.
- Centre of Excellence (COE):
The Centre of Excellence focuses on training the police officials to equip them with desired tools and technologies to deal with cyber threats. The Centre also works on creating awareness about various cyber threats among the citizens of the state.
- Nodal Cyber Police Station:
The Nodal Cyber Police Station works as a focal point for all cybercrime related law enforcement activities. It is responsible for coordinating the investigation procedure and prevention of cybercrimes within the state. Such Cyber Police Stations have been established in each district of Maharashtra.
Funds of Funds to scale up Startups
The government of Maharashtra through the Fund of Funds for Startups scheme has invested in more than 300 startups that align with the objective of cyber security and digital safety. The government is promoting ideas and cyber defence innovation which will help to push the boundaries of traditional cybersecurity tools and improve the State’s ability to tackle cybercrimes. Such partnerships can be a cost-effective solution that proactively promotes a culture of cybersecurity across industries.
Dynamic Cyber Platform
The government of Maharashtra has been working on creating a dynamic cyber platform that would assist them in tackling cybercrimes and save hundreds of crores of rupees in a short span of time. The platform will act as a link between various stakeholders such as banks, Non-Banking Financial Companies (NBFCs) and social media providers to provide a technology-driven solution to the evolving cybercrimes. As a part of this process, the government has invited tenders and has called top IT companies from the world to participate and aid them in setting up this dynamic cyber platform.
Why Does The Initiative By Maharashtra’s Government Act As A Model For Other States
The components of the Maharashtra Cyber Security Project and the dynamic cyber platform create a comprehensive system which aims at tackling the increasing complexities of cyber threats. The initiative with integration on cutting edge technologies, specialised institutions, expert professionals from various industries and real-time monitoring of cybercrimes sets an example that Maharashtra is well-equipped to prevent, detect and respond to cybercrimes being reported in the State. The project collaborates between government and law enforcement agencies, providing them proper training and addressing grievances of the public. By working on four key areas, i.e. centralised platform for reporting, collaboration between government and private sectors, public awareness and use of advanced technologies, the Cyber Security System in Maharashtra serves as a model for creating secure digital space and tackling cybercrime effectively on a large scale.
Other States in India could certainly adopt similar models and achieve success in curbing cybercrimes. They need to create a dedicated response team consisting of trained personnel, invest in advanced software as used by Maharashtra, foster partnerships with companies or startups involved in AI and technology to build resilient cybersecurity infrastructures. The government of Maharashtra can extend hands to assist other states to establish a model that addresses the evolving cybercrimes efficiently.
References
- https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2003158
- https://mhcyber.gov.in/about-us
- https://www.youtube.com/watch?v=jjPw-8afTTw
- https://www.ltts.com/press-release/maharashtra-inaugurates-india-first-integrated-cyber-command-control-center-ltts
- https://theprint.in/india/maharashtra-tackling-evolving-cyber-crimes-through-dynamic-platform-cm/2486772/
- https://www.freepressjournal.in/mumbai/maharashtra-dynamic-cyber-security-platform-in-the-offing-says-fadnavis