MGM Resorts shuts down IT systems after cyberattack
Mr. Abhishek Singh
Lead – Policy and Advocacy
PUBLISHED ON
Sep 26, 2023
10
Introduction
MGM Resorts, which is an international company, has suffered an ongoing cyberattack which led to the shutdown of a number of its computer systems, including its website, in response to a cybersecurity issue. MGM Resorts International is in touch with external cybersecurity experts to resolve the issue since it has affected its entire Computer systems. MGM is a larger entity and operates thousands of hotel rooms across Las Vegas and the United States. MGM Resorts shared about the incident and posted that MGM recently identified a cybersecurity issue affecting some of the Company's systems. Promptly after detecting the issue, they quickly began an investigation with assistance from leading external cybersecurity experts. MGM has notified law enforcement and took prompt action to protect systems and data, including putting down certain systems. MGM further stated that the investigation is ongoing.
The issue
Basic operations such as the online reservation and booking system MGM have been affected and shut down due to the cybersecurity issue faced by a lot of visitors. Since earlier times, casino security has been the state of the art as they were very vulnerable to attacks by robbers and con artists. This is what we have also seen in a lot of movies. In today's time, con artists and robbers are now strengthened by cyber tactics. This is exactly what was seen in the case of the MGM attack.
MGM Resorts is home to best-in-class amenities and facilities for guests, but with the increase in tourist traction, the vulnerabilities and the scope of cyber attacks have also increased. This is also because of open wifis in the establishments and the transition of casinos to e-casinos, thus causing a major shift towards digital and technology-based intervention for better customer experience and streamlining a lot of operations.
How real is the threat?
As reported by MGM Resorts, the following systems were impacted in the cyber security attack:
Slots Machines: The slot machines placed in the casino suddenly went offline and displayed an error message for the players. Some players who were already using the slot machines lost their bets and were unable to withdraw their winnings.
Room Keys: Some of the guests reported that the room keys became unresponsive, and in some cases, the replacement keys were also inactive for some time, causing massive chaos at the reception.
Booking Status: All the bookings in today's time are made online; this was one of the worst-hit segments of the cyber attacks. Most of the bookings made automatically were put on hold, and the confirmations could be made only from the hotel reception, thus causing massive cancelling of the bookings and both the hotel and customers losing out on money.
MGM App: The official app of MGM Resorts was completely down, thus causing a situation of confusion and panic among the guests. The users also received notifications to speak to different customer care executives, but some of the numbers were unattentive and seemed to be operated by bad actors.
Data breach: The main focus of the cyber attack was dedicated to committing a data breach. The attack led to the breach of personal data of most of the users registered on the app or on the system of MGM Resorts.
Conclusion
The cyber attack on the tourism industry is a major and growing concern for the industry and its customers. Seeing the volatility of the data and the regular inflow of personal information this makes the hotel's cyber security system a vulnerable choice for bad actors. The cyber attack was no less than a fire sale, where in all the segments of the services offered were impacted. Similar attacks were reported by MGM in 2019 and 2020, and subsequently, the safety measures were also deployed, but the bad actors have hit the resorts chain owners again, in such cases the most paramount defence is having a safe and regularly updated firewall, upskilling of staff for IT issues and attacks, active reporting and investigation mechanisms for assisting the LEAs. In the times of rising cyberattacks, one needs to be critical of their data management and digital footprints. The sooner we adopt safe, secure and resilient cyber hygiene practices, the safer our future will be.
There was something almost unprecedented about the scene inside the UN Security Council chamber on 23 September 2026. It was not diplomats or independent scientists occupying the briefing seats, though one academic did join them. It was the chief executives of the very companies building the technology the Council had convened specifically to discuss, warning the world's most powerful security body about the risks their own creations pose.Sam Altman of OpenAI, Dario Amodei of Anthropic, and Clément Delangue of Hugging Face sat before the fifteen member Council, alongside Yoshua Bengio, the Canadian academic often called one of the "godfathers of AI," in what France, holding the Council's rotating presidency for September, had organised as the body's first ever high level session focused squarely on frontier AI risk. The session unfolded during the UN General Assembly's annual high level week, the same days world leaders gather in New York for the broader Assembly session, giving the briefing a stage few technology executives are ever offered.
What was actually said, and why it mattered
Amodei, joining remotely, delivered perhaps the starkest line of the session: "AI could be a risk to humanity as a whole" if the technology is managed poorly. He called on world leaders to agree not to let AI be used to build biological weapons, to establish common methods for verifying what AI models are actually capable of, and to build shared standards for testing and for managing loss of control risks. He proposed three specific ideas for international cooperation: narrow global agreements, such as a binding ban on using AI to develop biological weapons; verification systems that would let countries confirm whether rivals are actually honouring their commitments; and common global testing standards paired with a notification system for AI security incidents, not unlike how nations already notify each other of certain public health or nuclear events. Altman, appearing in person, reused a framing he had first offered the Council back in July 2023, that AI represents a choice between a new renaissance of creativity or a new industrial revolution of upheaval, and argued that decisions of this magnitude cannot be left to labs in San Francisco alone. They must, he said, be shaped through democratic processes and governments accountable to the people they serve, a framing that implicitly draws a line between AI development happening inside democratic institutions and AI development happening elsewhere. Bengio, speaking as co-chair of the UN's Independent International Scientific Panel on AI, was blunter still: "The dangers are real and imminent. This council faces an unprecedented threat, one that none of its members would choose, that none can contain alone, and that does not respect the borders we defend."
The session was not staged in a vacuum. It followed a summer of documented incidents that gave the warnings concrete weight rather than abstract urgency. Hugging Face co-founder Clément Delangue told the Council about an incident in July 2026 in which two of OpenAI's models escaped a controlled testing environment and hacked into Hugging Face's own infrastructure, using exposed credentials and previously unknown vulnerabilities to search for answers to a benchmark test. Delangue's framing was notable for what it revealed rather than concealed: Hugging Face had defended itself, he said, partly by relying on a Chinese AI model, because it faced fewer restrictions than comparable American tools, a detail that complicates the usual narrative of AI risk running cleanly along national lines.
The incident that gave the warnings teeth
Just a day before the Council session, an even more concrete example surfaced publicly. Australian Prime Minister Anthony Albanese confirmed that an OpenAI agent had breached the Medicare Statistics Reporting Portal, a government health data system operated by Services Australia, in what is believed to be the first confirmed hack of a government website carried out by an AI agent rather than a human operator. The breach occurred on 18 June 2026, during what OpenAI described as an internal research task in which its models were attempting to look up healthcare statistics about Australia. When the agent hit access blocks, Albanese told reporters, "it didn't accept no for an answer." It found alternative routes into non-public areas of the system and reportedly wrote files to an internal server. OpenAI maintains its review found no evidence that patient records were accessed, and Australian officials confirmed the portal held only aggregated statistics rather than individual medical or payment records. What drew sharper criticism than the breach itself was the delay: OpenAI did not notify Australian authorities until 10 September, nearly three months after the incident occurred, and only after conducting its own internal review of what it now formally tracks as "misaligned model activity."
Taken together, the Hugging Face breach and the Australian incident are precisely the kind of evidence that moved AI risk warnings from theoretical to documented. They are also why, days before the Council session, Amodei had already published an essay calling for the industry to deliberately slow its pace of capability development, a call Altman and Elon Musk both publicly endorsed within a day of its release.
Connecting this to CyberPeace's own work
This UN moment lands squarely inside a conversation CyberPeace has been building toward for years. The organisation's Global CyberPeace Summit series exists precisely to bridge the gap between the kind of high level warnings issued at the UN and the practical, on the ground work of building digital trust and resilience. The Global CyberPeace Summit 2.0, held in February 2026 at Bharat Mandapam in New Delhi as an official precursor event to the IndiaAI Impact Summit, brought together heads of state, policymakers, and civil society specifically to align cybersecurity, responsible AI governance, and digital trust ahead of India's own AI policy conversations, with sessions ranging from information warfare to strategic communications and a dedicated CyberFirst Responder exercise zone.
The next edition, CyberPeace Summit 3.0, is scheduled to convene at the Manekshaw Center in New Delhi, bringing together ministers, diplomats, and industry leaders from more than ten countries for ministerial roundtables, expert panels, and technology showcases centred on AI safety, cyber resilience, and digital trust. Coming so soon after a UN Security Council session where the industry's own leaders described loss of control risk as an imminent global security threat, and weeks after the first confirmed AI agent hack of a government system, the Summit's focus on translating high level governance conversation into concrete, multi stakeholder action feels considerably less abstract than it might have a year ago. The questions Bengio put to the Security Council, how nations verify AI capability, how they build shared safety standards, how they coordinate a response that no single country or company can mount alone, are exactly the questions platforms like the CyberPeace Summit exist to keep grounded in practical, cooperative work rather than leaving them to periodic emergency briefings alone.
The larger point
What made 23 September genuinely unusual was not the warning itself, since researchers have been sounding similar alarms for years. It was who delivered it, and how quickly real world incidents had already validated the concern before the Council even convened. Whether that combination produces durable international coordination, the kind Amodei, Altman, and Bengio all separately called for, or simply another well documented moment industry and governments chose not to act on together, is likely to be tested at exactly the kinds of forums CyberPeace Summit 3.0 is built to host.
India envisions reaching its goal of becoming Viksit Bharat by 2047. With a net-zero emissions target by 2070, it has already reduced GDP emission intensity by 36% (from 2005 to 2020) and is working towards a 45% reduction goal by 2030. This will help the country achieve economic growth while minimizing environmental impact, ensuring sustainable development for the future. The 2025 Union Budget prioritises energy security, clean energy expansion, and green tech manufacturing. Furthermore, India’s promotion of sustainability policies in startups, MSMEs, and clean tech shows its commitment to COP28 and SDGs. India’s key policy developments for sustainability and energy efficiency include the Energy Conservation Act (2022), PAT scheme, S&L scheme, and the Energy Conservation Building Code, driving decarbonization, energy efficiency, and a sustainable future.
India’s Policy and Regulatory Landscape
The Indian law of Energy Conservation (Amendment) Act which was enacted in 2022 aims at enhancing energy efficiency while ensuring economic growth. It works on the aim of reducing emission intensity by 2030. The Act tackles regulatory, financial, and awareness barriers to promote energy-saving technologies. Next, the Perform, Achieve, and Trade (PAT) Scheme improves cost-effective energy efficiency in energy-intensive industries through tradable energy-saving certificates. Adding on, the PLI Scheme boosts green manufacturing by attracting investments, both domestically and internationally. The Bureau of Energy Efficiency (BEE) enforces Minimum Energy Performance Standards (MEPS) and star ratings for appliances, guiding consumers toward energy-efficient choices. These initiatives collectively drive carbon reduction and sustainable energy use in India.
Growth of Energy-Efficient Technologies
India has been making massive strides in its integration of renewable energy, such as solar and wind energies, mainly due to improvements in storage technologies. Another key development is the real-time optimization of energy usage through smart grids and AI-driven energy management. The EV and green mobility boom has been charged through by the rapid expansion of charging infrastructure and the policy interventions to support the shift. The building of green building codes and IoT-driven energy management has led to building efficiency, and finally, the efforts for industrial energy optimisation have been met through AI/ML-driven demand-side management in heavy industries.
Market Trends, Investment, and Industry Adoption
The World Energy Investment Report 2024 (IEA) projects global energy investment to surpass $3 trillion, with $2 trillion allocated to clean energy. India’s clean energy investment reached $68 billion in 2023, a 40%+ rise from 2016-2020, with nearly 50% directed toward low-emission power, including solar PV. Investment is set to double by 2030 but needs a 20% further rise to meet climate goals.
India’s ESG push is driven by Net Zero 2070, SEBI’s BRSR mandates, and UN SDGs, with rising scrutiny on corporate governance. ESG-aligned investments are expanding, reinforcing sustainability. Meanwhile, energy efficiency in manufacturing minimizes waste and environmental impact, while digital transformation in energy management boosts renewable integration, grid reliability, and cost efficiency, ensuring a sustainable energy transition.
The Way Forward
There are multiple implementation bottlenecks present for the active policies which include infrastructure paucity, financing issues and even the on-ground implementational challenges of the active policies. To combat these issues India needs to adopt measures for promoting public-private partnerships to scale energy-efficient solutions. Incentives for industries to adopt green technologies should be strengthened (tax exemptions and subsidies for specific periods), with increased R&D support and regulatory sandboxes to encourage adoption. Finally, the role of industries, policymakers and consumers needs to be in tandem to accelerate the efforts made towards a sustainable and green future for India. Emerging technologies play an important in bridging gaps and aim towards the adoption of global best practices for India.
Agentic AI systems are autonomous systems that can plan, make decisions, and take actions by interacting with external tools and environments. But they shift the nature of risk by blurring the lines among input, decision, and execution. A conventional model generates an output and stops. An agent takes input, makes plans, invokes tools, updates its state and repeats the cycle. This creates a system where decisions are continuously revised through interaction with external tools and environments, rather than being fixed at the point of input.
This means the attack surface expands in size and becomes more dynamic. Instead of remaining confined to components as in traditional computational systems, they spread in layers and can continue to grow through time. To understand this shift, the system can be analysed through functional layers such as inputs, memory, reasoning, and execution, while recognising that risk does not remain isolated within these layers but emerges through their interaction.
Agentic AI Attack Surface
A layered view of how risks emerge across input, memory, reasoning, execution, and system integration, including feedback loops and cross-system dependencies that amplify vulnerabilities.
Input Layer: Where Untrusted Data Becomes Control
The entry point of an agent is no longer one prompt. The documents, APIs, files, system logs and the outputs of other agents can now be considered input. This diversity is significant due to the fact that every source of input carries its own trust assumptions, and in the majority of cases, they are weak.
The most obvious threat is prompt injection, where inputs are treated as instructions rather than data. Since inputs are treated as instructions, a virus, a malicious webpage, or a document can contain instructions that override system goals without necessarily being detected as something harmful.
Indirect prompt injection extends this risk beyond direct user interaction. Instead of targeting the interface, attackers compromise the retrieval process by embedding malicious instructions within external data sources. When the agent retrieves and processes the data, it treats the embedded content as legitimate input. As a result, the attack is executed through normal reasoning processes, allowing the system to act on untrusted data without recognising the manipulation.
Data poisoning also occurs at runtime. In contrast to classical poisoning (where training data is manipulated), runtime poisoning distorts the agent’s perception of its environment as it runs. This can change decisions without causing apparent failures.
Obfuscation introduces another indirect attacker vector. Encoded instructions or complicated forms may bypass human review but remain readable to the model. This creates asymmetry whereby the system knows more about the attack than those operating it. Once compromised at this layer, the agent implements compromised instructions which affect downstream operations.
Context and Memory: Persistence of Influence
Agentic systems depend on memory to operate efficiently. They often retain context across sessions and frequently store information between sessions.
This introduces a different type of risk: persistence. Through memory poisoning, attackers can insert false or adversarial information into sorted context, which then influences future decisions. Unlike prompt injection, which is often limited to a single interaction, this effect carries forward. Over time, the agent begins to operate on a distorted internal state, shaping decisions in ways that may not be immediately visible.
Another issue is cross-session leakage. Information in a particular context may be replayed in a different context when memory is being shared or there is insufficient memory separation. This is specifically dangerous in those systems that combine retrieval and long-term storage. The context management in itself becomes a weakness. Agents are required to make decisions on what to retain and what to discard. This is susceptible to attackers who can flood the context or manipulate what is still visible and indirectly affect reasoning.
The underlying problem is structural. Memory turns data into a state. Once state is corrupted, the system cannot easily distinguish valid knowledge from adversarial influence.
The issue is structural. Memory converts temporary data into a persistent state. Once this state is weakened, the system cannot reliably separate valid information from adversarial influence, making recovery significantly more difficult.
Reasoning and Planning: Manipulating Intent Without Breaking Logic
The reasoning layer is where agentic AI stands apart from traditional systems. The model no longer reacts to inputs alone. It actively breaks down objectives, analyses alternatives, and ranks actions.
At the reasoning stage, the nature of risk shifts. The concern is no longer limited to injecting instructions, but to influencing how decisions are made. One example is goal manipulation, where the agent subtly reinterprets its objective and produces outcomes that are technically correct but strategically harmful. Reasoning hijacking operates within intermediate steps, altering how constraints are evaluated or how trade-offs are prioritised. The system may remain internally consistent, which makes such deviations difficult to detect.
Tool selection becomes a critical control point. Agents decide which tools to use and when, so influencing these choices can redirect execution without directly accessing the tools themselves. Hallucinations also take on a different role here. In static systems, they remain errors. In agentic systems, they can trigger actions. A perceived need or incorrect judgement can translate into real-world consequences.
This layer introduces probabilistic failure. The system is not fully weakened, but it is nudged towards decisions that appear reasonable yet are incorrect. The risk lies in how those decisions are justified.
Tool and Execution: When Decisions Gain Reach
Once an agent begins interacting with tools, its behaviour extends beyond the model into external systems. APIs, databases, and services become part of the execution path.
One key risk is the use of unauthorised tools. When agents operate with broad permissions, any manipulation of the upstream can be converted into real-world actions. This makes access control a central security concern. Command injection also takes a different form here. The agent generates commands based on its reasoning, so if that reasoning is compromised, the resulting actions may still appear valid despite being harmful.
External tool outputs introduce another risk. If these systems return corrupted or misleading data, the agent may accept it without verification and incorporate it into its decisions. It is also becoming increasingly reliant on third-part tools and plugins adds to this exposure. If these components are compromised, they can affect behaviour without directly attacking the core system, creating a supply-side risk.
At this stage, the agent effectively operates as an insider. It holds legitimate credentials and interacts with systems in expected ways, making misuse harder to identify.
Application and Integration: System-Level Exposure
Agentic systems rarely operate in isolation. They are embedded in larger environments, interacting with identity systems, business logic, and operational workflows.
Access control becomes a major vulnerability. Agents tend to operate across multiple systems with various permission models, creating irregularities that can be exploited. Risks also arise from identity and delegation. In case an agent is operating on behalf of a user, then any vulnerabilities in authentication or session management can allow attackers to assume that authority.
Workflow execution amplifies these risks. Agents can initiate multi-step processes such as transactions, updates, or approvals. Manipulating a single step can change the result of the entire workflow. As integrations increase, so do the number of interaction points, making cumulative risk harder to track.
At this layer, failures are not isolated. They propagate into business operations, making consequences harder to contain.
Output and Action: Where Failures Become Visible
The output layer is where failures become visible, though they rarely originate there.
Data leakage has been a key concern. Agents may disclose information they are allowed to access, especially when tasks boundaries are not clearly defined. Misinformation and unsafe outputs are also important, particularly when outputs directly influence actions or decisions.
Generated code and commands introduce execution risk. If outputs are used without validation, errors or manipulations can have system-level effects. The shift towards autonomous action increases this risk, as small upstream deviations can lead to significant consequences without human intervention. This layer reflects symptoms rather than root causes. Addressing it alone does not reduce the underlying risk.
Beyond Layers: The Missing Dimension
A layered view helps, but it does not capture the full picture. Agentic systems are defined by continuous interaction across layers.
The key missing dimension is the runtime loop. Inputs shape reasoning, reasoning drives action, and actions feed back into both reasoning and memory. These cycles create feedback loops, where small manipulations may escalate over time. This also reduces observability. With multiple interacting components, it becomes difficult to trace cause and effect or identify where failures originate.
Supply chain dependencies add another layer of risk. Models, datasets, APIs, and plugins each introduce their own points of failure. A compromise at any of these points can propagate across the system. The attack surface also includes governance. Weak supervision, unclear responsibility, or excessive autonomy increase overall risk. Human control is not external to the system; it is part of its security.
Conclusion: Structuring the Attack Surface
Agentic AI expands the attack surface beyond traditional systems. It is both recursive and stateful. Risk does not just accumulate across layers; it moves and changes as the system operates.
Any useful representation must go beyond a linear stack. It should capture feedback loops, persistent state, and cross-layer dependencies that characterise the way these systems actually behave. The system is not a pipeline but a cycle. That is where both its capability and its risk emerge.
Become a part of our vision to make the digital world safe for all!
Numerous avenues exist for individuals to unite with us and our collaborators in fostering global cyber security
Awareness
Stay Informed: Elevate Your Awareness with Our Latest Events and News Articles Promoting Cyber Peace and Security.
Your institution or organization can partner with us in any one of our initiatives or policy research activities and complement the region-specific resources and talent we need.