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Introduction

Conversations surrounding the scourge of misinformation online typically focus on the risks to social order, political stability, economic safety and personal security. An oft-overlooked aspect of this phenomenon is the fact that it also takes a very real emotional and mental toll on people. Even as we grapple with the big picture questions about financial fraud or political rumors or inaccurate medical information online, we must also appreciate the fact that being exposed to misinformation and becoming aware of one’s own vulnerability are both significant sources of mental stress in today’s digital ecosystem.

Inaccurate information causes confusion and worry, which has negative consequences for mental health. Misinformation may also impair people's sense of well-being by undermining their trust in institutions, authority figures, and their own judgment. The constant bombardment of misinformation can lead to information overload, wherein people are unable to discriminate between legitimate sources and misleading content, resulting in mental exhaustion and a sense of being overwhelmed by the sheer volume of information available. Vulnerable groups such as children, the elderly, and those with pre-existing health conditions are more sensitive or susceptible to the negative effects of misinformation.

How Does Misinformation Endanger Mental Health?

Misinformation on social media platforms is a matter of public health because it has the potential to confuse people, lead to poor decision-making and result in cognitive dissonance, anxiety and unwanted behavioural changes.

Unconstrained misinformation can also lead to social disorder and the prevalence of negative emotions amongst larger numbers, ultimately causing a huge impact on society. Therefore, understanding the spread and diffusion characteristics of misinformation on Internet platforms is crucial.

The spread of misinformation can elicit different emotions of the public, and the emotions also change with the spread of misinformation. Factors such as user engagement, number of comments, and time of discussion all have an impact on the change of emotions in misinformation. Active users tend to make more comments, engage longer in discussions, and display more dominant negative emotions when triggered by misinformation. Understanding the evolution pattern of emotions triggered by misinformation is also important in view of the public’s emotional fluctuations under the influence of misinformation, and social media often magnifies the impact of emotions and makes emotions spread rapidly in social networks. For example, the sentiment of misinformation increases when there are sensitive topics such as political elections, viral trending topics, health-related information, communal and local information, information about natural disasters and more. Active misinformation on the Internet not only affects the public's psychology, mental health and behavior, but also has an impact on the stability of social order and the maintenance of social security.

Prebunking and Debunking To Build Mental Guards Against Misinformation

As the spread of misinformation and disinformation rises, so do the techniques aimed to tackle their spread. Prebunking or attitudinal inoculation is a technique for training individuals to recogniseand resist deceptive communications before they can take root. Prebunking is a psychological method for mitigating the effects of misinformation, strengthening resilience and creating cognitive defenses against future misinformation. Debunking provides individuals with accurate information to counter false claims and myths, correcting misconceptions and preventing the spread of misinformation. By presenting evidence-based refutations, debunking helps individuals distinguish fact from fiction.

What do health experts say about online misinformation?

“In the21st century, mental health is crucial due to the overwhelming amount of information available online. The COVID-19 pandemic-related misinformation was a prime example of this, with misinformation spreading online, leading to increased anxiety, panic buying, fear of leaving home, and mistrust in health measures. To protect our mental health, it is essential to cultivate a discerning mindset, question sources, and verify information before consumption. Fostering a supportive community that encourages open dialogue and fact-checking can help navigate the digital information landscape with confidence and emotional support. Prioritising self-care routines, mindfulness practices, and seeking professional guidance are also crucial for safeguarding mental health in the digital information era.”

In conversation with CyberPeace ~ Says Dubai-based psychologist, Aishwarya Menon, (BA,in Psychology and Criminology from the University of Westen Ontario, London and MA in Mental Health and Addictions (Humber College, University of Guelph),Toronto.

CyberPeace Policy Recommendations:

1)     Countering misinformation is everyone's shared responsibility. To mitigate the negative effects of infodemics online, we must look at developing strong legal policies, creating and promoting awareness campaigns, relying on authenticated content on mass media, and increasing people's digital literacy.

2)     Expert organisations actively verifying the information through various strategies including prebunking and debunking efforts are among those best placed to refute misinformation and direct users to evidence-based information sources. It is recommended that countermeasures for users on platforms be increased with evidence-based data or accurate information.

3)     The role of social media platforms is crucial in the misinformation crisis, hence it is recommended that social media platforms actively counter the production of misinformation on their platforms. Local, national, and international efforts and additional research are required to implement the robust misinformation counterstrategies.

4)     Netizens are advised or encouraged to follow official sources to check the reliability of any news or information. They must recognise the red flags by recognising the signs such as questionable facts, poorly written texts, surprising or upsetting news, fake social media accounts and fake websites designed to look like legitimate ones. Netizens are also encouraged to develop cognitive skills to discern fact and reality. Netizens are advised to approach information with a healthy dose of skepticism and curiosity.

Final Words:

It is crucial to protect mental health by escalating and disturbing the rise of misinformation incidents on various subjects, safeguarding our minds requires cognitive skills, building media literacy and verifying the information from trusted sources, prioritising mental health by self-care practices and staying connected with supportive authenticated networks. Promoting prebunking and debunking initiatives is necessary. Netizen scan protect themselves against the negative effects of misinformation and cultivate a resilient mindset in the digital information age.

References:

1. https://www.hindawi.com/journals/scn/2021/7999760/
2. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8502082/

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Introduction

A disturbing trend of courier-related cyber scams has emerged, targeting unsuspecting individuals across India. In these scams, fraudsters pose as officials from reputable organisations, such as courier companies or government departments like the narcotics bureau. Using sophisticated social engineering tactics, they deceive victims into divulging personal information and transferring money under false pretences. Recently, a woman IT professional from Mumbai fell victim to such a scam, losing Rs 1.97 lakh.

Instances of courier-related cyber scams

Recently, two significant cases of courier-related cyber scams have surfaced, illustrating the alarming prevalence of such fraudulent activities.

1. Case in Delhi: A doctor in Delhi fell victim to an online scam, resulting in a staggering loss of approximately Rs 4.47 crore. The scam involved fraudsters posing as representatives of a courier company. They informed the doctor about a seized package and requested substantial money for verification purposes. Tragically, the doctor trusted the callers and lost substantial money.
2. Case in Mumbai: In a strikingly similar incident, an IT professional from Mumbai, Maharashtra, lost Rs 1.97 lakh to cyber fraudsters pretending to be officials from the narcotics department. The fraudsters contacted the victim, claiming her Aadhaar number was linked to the criminals’ bank accounts. They coerced the victim into transferring money for verification through deceptive tactics and false evidence, resulting in a significant financial loss.

These recent cases highlight the growing threat of courier-related cyber scams and the devastating impact they can have on unsuspecting individuals. It emphasises the urgent need for increased awareness, vigilance, and preventive measures to protect oneself from falling victim to such fraudulent schemes.

Nature of the Attack

The cyber scam typically begins with a fraudulent call from someone claiming to be associated with a courier company. They inform the victim that their package is stuck or has been seized, escalating the situation by involving law enforcement agencies, such as the narcotics department. The fraudsters manipulate victims by creating a sense of urgency and fear, convincing them to download communication apps like Skype to establish credibility. Fabricated evidence and false claims trick victims into sharing personal information, including Aadhaar numbers, and coercing them to make financial transactions for verification purposes.

‍Best Practices to Stay Safe

To protect oneself from courier-related cyber scams and similar frauds, individuals should follow these best practices:

• Verify Calls and Identity: Be cautious when receiving calls from unknown numbers. Verify the caller’s identity by cross-checking with relevant authorities or organisations before sharing personal information.
• Exercise Caution with Personal Information: Avoid sharing sensitive personal information, such as Aadhaar numbers, bank account details, or passwords, over the phone or through messaging apps unless necessary and with trusted sources.
• Beware of Urgency and Threats: Scammers often create a sense of urgency or threaten legal consequences to manipulate victims. Remain vigilant and question any unexpected demands for money or personal information.
• Double-Check Suspicious Claims: If contacted by someone claiming to be from a government department or law enforcement agency, independently verify their credentials by contacting the official helpline or visiting the department’s official website.
• Educate and Spread Awareness: Share information about these scams with friends, family, and colleagues to raise awareness and collectively prevent others from falling victim to such frauds.

Legal Remedies

In case of falling victim to a courier-related cyber scam, individuals can sort to take the following legal actions:

1. File a First Information Report (FIR): In case of falling victim to a courier-related cyber scam or any similar online fraud, individuals have legal options available to seek justice and potentially recover their losses. One of the primary legal actions that can be taken is to file a First Information Report (FIR) with the local police. The following sections of Indian law may be applicable in such cases:
2. Section 419 of the Indian Penal Code (IPC): This section deals with the offence of cheating by impersonation. It states that whoever cheats by impersonating another person shall be punished with imprisonment of either description for a term which may extend to three years, or with a fine, or both.
3. Section 420 of the IPC: This section covers the offence of cheating and dishonestly inducing delivery of property. It states that whoever cheats and thereby dishonestly induces the person deceived to deliver any property shall be punished with imprisonment of either description for a term which may extend to seven years and shall also be liable to pay a fine.
4. Section 66(C) of the Information Technology (IT) Act, 2000: This section deals with the offence of identity theft. It states that whoever, fraudulently or dishonestly, makes use of the electronic signature, password, or any other unique identification feature of any other person shall be punished with imprisonment of either description for a term which may extend to three years and shall also be liable to pay a fine.
5. Section 66(D) of the IT Act, 2000 pertains to the offence of cheating by personation by using a computer resource. It states that whoever, by means of any communication device or computer resource, cheats by personating shall be punished with imprisonment of either description for a term which may extend to three years and shall also be liable to pay a fine.
6. National Cyber Crime Reporting Portal- One powerful resource available to victims is the National Cyber Crime Reporting Portal, equipped with a 24×7 helpline number, 1930. This portal serves as a centralised platform for reporting cybercrimes, including financial fraud.

Conclusion:

The rise of courier-related cyber scams demands increased vigilance from individuals to protect themselves against fraud. Heightened awareness, caution, and scepticism when dealing with unknown callers or suspicious requests are crucial. By following best practices, such as verifying identities, avoiding sharing sensitive information, and staying updated on emerging scams, individuals can minimise the risk of falling victim to these fraudulent schemes. Furthermore, spreading awareness about such scams and promoting cybersecurity education will play a vital role in creating a safer digital environment for everyone.

Introduction

In the boundless world of the internet—a digital frontier rife with both the promise of connectivity and the peril of deception—a new spectre stealthily traverses the electronic pathways, casting a shadow of fear and uncertainty. This insidious entity, cloaked in the mantle of supposed authority, preys upon the unsuspecting populace navigating the virtual expanse. And in the heart of India's vibrant tapestry of diverse cultures and ceaseless activity, Mumbai stands out—a sprawling metropolis of dreams and dynamism, yet also the stage for a chilling saga, a cyber charade of foul play and fraud.

The city's relentless buzz and hum were punctuated by a harrowing tale that unwound within the unassuming confines of a Kharghar residence, where a 46-year-old individual's brush with this digital demon would unfold. His typical day veered into the remarkable as his laptop screen lit up with an ominous pop-up, infusing his routine with shock and dread. This deceiving popup, masquerading as an official communication from the National Crime Records Bureau (NCRB), demanded an exorbitant fine of Rs 33,850 for ostensibly browsing adult content—an offence he had not committed.

The Cyber Deception

This tale of deceit and psychological warfare is not unique, nor is it the first of its kind. It finds echoes in the tragic narrative that unfurled in September 2023, far south in the verdant land of Kerala, where a young life was tragically cut short. A 17-year-old boy from Kozhikode, caught in the snare of similar fraudulent claims of NCRB admonishment, was driven to the extreme despair of taking his own life after being coerced to dispense Rs 30,000 for visiting an unauthorised website, as the pop-up falsely alleged.

Sewn with a seam of dread and finesse, the pop-up which appeared in another recent case from Navi Mumbai, highlights the virtual tapestry of psychological manipulation, woven with threatening threads designed to entrap and frighten. In this recent incident a 46-year-old Kharghar resident was left in shock when he got a pop-up on a laptop screen warning him to pay Rs 33,850 fine for surfing a porn website. This message appeared from fake website of NCRB created to dupe people. Pronouncing that the user has engaged in browsing the Internet for some activities, it delivers an ultimatum: Pay the fine within six hours, or face the critical implications of a criminal case. The panacea it offers is simple—settle the demanded amount and the shackles on the browser shall be lifted.

It was amidst this web of lies that the man from Kharghar found himself entangled. The story, as retold by his brother, an IT professional, reveals the close brush with disaster that was narrowly averted. His brother's panicked call, and the rush of relief upon realising the scam, underscores the ruthless efficiency of these cyber predators. They leverage sophisticated deceptive tactics, even specifying convenient online payment methods to ensnare their prey into swift compliance.

A glimmer of reason pierced through the narrative as Maharashtra State cyber cell special inspector general Yashasvi Yadav illuminated the fraudulent nature of such claims. With authoritative clarity, he revealed that no legitimate government agency would solicit fines in such an underhanded fashion. Rather, official procedures involve FIRs or court trials—a structured route distant from the scaremongering of these online hoaxes.

Expert Take

Concurring with this perspective, cyber experts facsimiles. By tapping into primal fears and conjuring up grave consequences, the fraudsters follow a time-worn strategy, cloaking their ill intentions in the guise of governmental or legal authority—a phantasm of legitimacy that prompts hasty financial decisions.

To pierce the veil of this deception, D. Sivanandhan, the former Mumbai police commissioner, categorically denounced the absurdity of the hoax. With a voice tinged by experience and authority, he made it abundantly clear that the NCRB's role did not encompass the imposition of fines without due process of law—a cornerstone of justice grossly misrepresented by the scam's premise.

New Lesson 

This scam, a devilish masquerade given weight by deceit, might surge with the pretence of novelty, but its underpinnings are far from new. The manufactured pop-ups that propagate across corners of the internet issue fabricated pronouncements, feigned lockdowns of browsers, and the spectre of being implicated in taboo behaviours. The elaborate ruse doesn't halt at mere declarations; it painstakingly fabricates a semblance of procedural legitimacy by preemptively setting penalties and detailing methods for immediate financial redress.

Yet another dimension of the scam further bolsters the illusion—the ominous ticking clock set for payment, endowing the fraud with an urgency that can disorient and push victims towards rash action. With a spurious 'Payment Details' section, complete with options to pay through widely accepted credit networks like Visa or MasterCard, the sham dangles the false promise of restored access, should the victim acquiesce to their demands.

Conclusion 

In an era where the demarcation between illusion and reality is nebulous, the impetus for individual vigilance and scepticism is ever-critical. The collective consciousness, the shared responsibility we hold as inhabitants of the digital domain, becomes paramount to withstand the temptation of fear-inducing claims and to dispel the shadows cast by digital deception. It is only through informed caution, critical scrutiny, and a steadfast refusal to capitulate to intimidation that we may successfully unmask these virtual masquerades and safeguard the integrity of our digital existence.

References:

• https://www.onmanorama.com/news/kerala/2023/09/29/kozhikode-boy-dies-by-suicide-after-online-fraud-threatens-him-for-visiting-unauthorised-website.html
• https://timesofindia.indiatimes.com/pay-rs-33-8k-fine-for-surfing-porn-warns-fake-ncrb-pop-up-on-screen/articleshow/106610006.cms
• https://www.indiatoday.in/technology/news/story/people-who-watch-porn-receiving-a-warning-pop-up-do-not-pay-it-is-a-scam-1903829-2022-01-24