Customer Care a New Threat?
Introduction
In todays time, we can access any information in seconds and from the comfort of our homes or offices. The internet and its applications have been substantial in creating an ease of access to information, but the biggest question which still remains unanswered is Which information is legit and which one is fake? As netizens, we must be critical of what information we access and how.
Influence of Bad actors
The bad actors are one of the biggest threats to our cyberspace as they make the online world full of fear and activities which directly impact the users financial or emotional status by exploitaing their vulnerabilities and attacking them using social engineering. One such issue is website spoofing. In website spoofing, the bad actors try and create a website similar to the original website of any reputed brand. The similarity is so uncanny that the first time or occasional website users find it very difficult to find the difference between the two websites. This is basically an attempt to access sensitive information, such as personal and financial information, and in some cases, to spread malware into the users system to facilitate other forms of cybercrimes. Such websites will have very lucrative offers or deals, making it easier for people to fall prey to such phoney websites In turn, the bad actors can gain sensitive information right from the users without even calling or messaging them.
The Incident
A Noida based senior citizen couple was aggreved by using their dishwasher, and to get it fixed, they looked for the customer care number on their web browser. The couple came across a customer care number- 1800258821 for IFB, a electronics company. As they dialed the number and got in touch with the fake customer care representative, who, upon hearing the couple’s issue, directed them to a supposedly senior official of the company. The senior official spoke to the lady, despite of the call dropping few times, he was admant on staying in touch with the lady, once he had established the trust factor, he asked the lady to download an app which he potrayed to be an app to register complaints and carry out quick actions. The fake senior offical asked the lady to share her location and also asked her to grant few access permissions to the application along with a four digit OTP which looked harmless. He further asked the kady to make a transaction of Rs 10 as part of the complaint processing fee. Till this moment, the couple was under the impression that their complaimt had been registred and the issue with their dishwasher would be rectified soon.
The couple later at night recieved a message from their bank, informing them that Rs 2.25 lakh had been debited from their joint bank account, the following morning, they saw yet another text message informing them of a debit of Rs 5.99 lakh again from their account. The couple immediatly understood that they had become victims to cyber fraud. The couple immediatly launched a complaint on the cyber fraud helpline 1930 and their respective bank. A FIR has been registerd in the Noida Cyber Cell.
How can senior citizens prevent such frauds?
Senior citizens can be particularly vulnerable to cyber frauds due to their lack of familiarity with technology and potential cognitive decline. Here are some safeguards that can help protect them from cyber frauds:
- Educate seniors on common cyber frauds: It’s important to educate seniors about the most common types of cyber frauds, such as phishing, smishing, vishing, and scams targeting seniors.
- Use strong passwords: Encourage seniors to use strong and unique passwords for their online accounts and to change them regularly.
- Beware of suspicious emails and messages: Teach seniors to be wary of suspicious emails and messages that ask for personal or financial information, even if they appear to be from legitimate sources.
- Verify before clicking: Encourage seniors to verify the legitimacy of links before clicking on them, especially in emails or messages.
- Keep software updated: Ensure seniors keep their software, including antivirus and operating system, up to date.
- Avoid public Wi-Fi: Discourage seniors from using public Wi-Fi for sensitive transactions, such as online banking or shopping.
- Check financial statements: Encourage seniors to regularly check their bank and credit card statements for any suspicious transactions.
- Secure devices: Help seniors secure their devices with antivirus and anti-malware software and ensure that their devices are password protected.
- Use trusted sources: Encourage seniors to use trusted sources when making online purchases or providing personal information online.
- Seek help: Advise seniors to seek help if they suspect they have fallen victim to a cyber fraud. They should contact their bank, credit card company or report the fraud to relevant authorities. Calling 1930 should be the first and primary step.
Conclusion
The cyberspace is new space for people of all generations, the older population is a little more vulnerble in this space as they have not used gadgets or internet for most f theur lives, and now they are dependent upon the devices and application for their convinience, but they still do not understand the technology and its dark side. As netizens, we are responsible for safeguarding the youth and the older population to create a wholesome, safe, secured and sustainable cyberecosystem. Its time to put the youth’s understanding of tech and the life experience of the older poplaution in synergy to create SoPs and best practices for erradicating such cyber frauds from our cyberspace. CyberPeace Foundation has created a CyberPeace Helpline number for victims where they will be given timely assitance for resolving their issues; the victims can reach out the helpline on +91 95700 00066 and thay can also mail their issues on helpline@cyberpeace.net.
Related Blogs
Introduction
India & Bangladesh have adopted proactive approaches, focusing on advancing cyber capacity building in the region. Bangladeshi and Indian cybersecurity experts have emphasised the importance of continuous technology training to protect the digital space from growing cyber-attacks and threats. They call for greater collaboration to share knowledge and expertise in cyber resilience, network vulnerability, and cyber risk assessment. The Cyber-Maitree 2023 event held in Dhaka aimed to enrich and build capacity to counter cyber-attacks and threats. The senior director of India's Computer Emergency Response Team acknowledged the growing dependence on cyberspace and the need for increased preparedness as critical infrastructures, energy systems, banks, and utilities are connected to the internet. Recently, Bangladesh Cyber Security Summit 2024, organised by Grameenphone, was held in Dhaka on March 5th, 2024. Such collaborative dialogues between the countries serve as a shining example of cooperation between the governments of Bangladesh and India, serving as a platform for knowledge sharing, capacity building, and international cooperation in cyber security.
Cyber Maitree held in 2023
In 2023, India and Bangladesh held 'Cyber Maitree 2023', an initiative hosted by the ICT Division of the Bangladeshi Government, to address cybersecurity challenges in a rapidly globalising world characterised by digitisation. The event, which translates to "Cyber Friendship," was an interface for cybersecurity experts and aspirants from both nations, creating an avenue for extensive training, practical exercises, and a dynamic exchange of information. We need to emphasise the importance of bolstering digital safety as both nations grapple with the rapid digitisation of the world.
India-Bangladesh joint efforts aim to fortify cyber resilience, pinpoint potential network vulnerabilities, bolster rigorous risk assessments, and illuminate the landscape of cyber threats. It encompasses various sectors, including cybersecurity, artificial intelligence, ICT, and IT-driven human resource expansion. The growing camaraderie between India and Bangladesh has been evident through strategic engagements, such as the India-Bangladesh Startup Bridge and the establishment of 12 High Tech Parks in Bangladesh.
Highlights of the India-Bangladesh MoUs for Cyber Security Cooperation
In 2017, India and Bangladesh signed a Memorandum of Understanding (MoU) focused on cyber security cooperation.
In 2022, Both nations crafted a Memorandum of Understanding (MoU), highlighting collaboration in spheres such as e-governance, e-public service delivery, research, and development. A separate agreement was also inked focusing on mutual information sharing pertaining to cyber-attacks and incidents. The first MoU aims to provide a framework for training Bangladesh Railway employees at Indian Railways' training institutes, including field visits. The Indian Railways will coordinate with officials from the Ministry of Railways, Government of Bangladesh to improve training facilities in Bangladesh. The second MoU focuses on collaboration in IT systems, for the Bangladesh Railway. The Ministry of Railway, Government of India, will offer IT solutions for passenger ticketing, freight operations, train inquiry systems, asset management digitisation, HR and finance infrastructure. The MoUs aim to strengthen the friendship bond between India and Bangladesh and promote friendly cooperation in the railway sector.
Way Ahead
Zunaid Ahmed Palak, State Minister for Posts, Telecom and ICT, Bangladesh, has announced that Bangladesh and India will collaborate to ensure the safety of the cyber world. The two countries are expected to sign a final agreement within the next three to six months. He stressed the importance of attracting investments in the postal, telecommunication, and IT sectors. He also highlighted the strong ties between Bangladesh and India. He also announced that 12 high-tech parks will be constructed in Bangladesh with an Indian Line of Credit, starting operation by 2025. He further referred to the Indian Cyber Emergency Response Team (CERT), and said "We are very much enthusiastic in fighting against the cyber attacks and crimes as the team is now working with us".
Bangladesh Cyber Security Summit 2024
The Bangladesh Cyber Security Summit 2024, organised by Grameenphone, was held in Dhaka on 5th March 2024, focusing on cybersecurity issues and opportunities, fostering collaboration between government, private organisations, industry experts, and sponsors investing in Bangladesh's digital future.
Conclusion
India and Bangladesh share a common vision for a secure digital future, focusing on cybersecurity collaboration to safeguard shared aspirations and empower nations to thrive in the digital age. We must emphasise the need to fortify digital defenses, leveraging expertise, innovation, and collaboration to secure interconnected futures. Collaborative relations in Information and Communication Technology and Cyber Security will strengthen digital defense and establish cyber resilience.
References:
- https://caribbeannewsglobal.com/bangladesh-and-india-call-for-more-cyber-security-training/?amp=1
- https://www.indianewsnetwork.com/en/20231005/bangladesh-and-india-strengthen-ties-through-cyber-maitree-2023
- https://www.bssnews.net/news-flash/150763
- https://digibanglatech.news/english/bangladesh-english/125439/
- https://www.mea.gov.in/Portal/LegalTreatiesDoc/BG17B3024.pdf
- https://digibanglatech.news/english/bangladesh-english/125439/
- https://www.tbsnews.net/tech/ict/bangladesh-india-work-together-cyber-security-palak-712182
Introduction
In order to effectively deal with growing cyber crime and threats the Telangana police has taken initiative by launching Law Enforcement Chief Information Security Officers (CISO) Council, an innovative project launched in Telangana, India, which is a significant response to the growing cyber threat landscape. With cyber incidents increasing in the recent years and concerning statistics such as a tenfold rise in password-based attacks and an increase in ransomware attacks, the Council aims to strengthen the region's digital defenses. It primarily focuses on reducing vulnerability, improving resilience, and providing real-time threat intelligence. By promoting partnerships between the public and private sectors, offering legal and regulatory guidance, and facilitating networking and learning opportunities, this collaborative effort involving industry, academia, and law enforcement is a crucial move towards protecting critical infrastructure and businesses from cyber threats, the Telangana police in partnership with industry and academia, has launched the Law Enforcement CISO (Chief Information Security Officers) Council of India on 7th October 2023. Chief of the Central Crime Station Stephen Ravindra said that the forum is a path-breaking initiative and the Council represents an open platform for all the enforcement agencies in the country. The upcoming inititiative inculcate close association with different stakeholders, which includes government departments, startups, centers of excellence and international collaborations, carving a nieche for a sturdy cybersecurity envirnoment.
Enhancing Cybersecurity is the Need of the Hour:
The recent launch of the Law Enforcement CISO Council in Hyderabad, India emphasized the need for government organizations and industries to prioritize the protection of their digital space. Cyber incidents, ransomware attacks, and threats to critical infrastructure have been on the rise, making it essential to take proactive cybersecurity measures. Disturbing statistics regarding cyber threats, such as password-based attacks, BEC (Business Email Compromise) attempts, and vulnerabilities in the supply chain, highlight the importance of addressing these issues urgently. This initiative aims to provide real-time threat intelligence, legal guidance, and encourages collaboration between public and private organizations in order to combat cybercrime. Given that every cyber attack has criminal elements, the establishment of these councils is a crucial step towards minimizing vulnerabilities, enhancing resilience, and ensuring the security of our digital world.
International Issue & Domestic Issue:
The announcement by the Telangana State Police, is a proactive step to form a first-of-its-kind Law Enforcement CISO Council (LECC), as part of an initiative from the State government to give a further impetus to cyber security. Jointly with its law enforcement partners, the Telangana Police has decided to make cyber cops more efficient and shape them on par with the technology advancements. The Telangana police have proved its commitment for a secure cyber environment by recovering INR 2.2 crore and INR 6.8 crore lost by people in cyber frauds which is industry’s highest rate of helping the victims.
The Police department complemented efforts by corporate executives for their personal interest in the subject and mentioned police officers’ expertise and inputs from professionals from the industry need to work cohesively to prevent further increase in the number of cyber crime cases. Data indicates that the exponential increase in cyber threats in recent times necessitates an informed and prudent action with the cooperation and collaboration of the IT Department of Telangana, centers of excellence, start-ups, white hats or ethical hackers, and international associations.
A report from Telangana commissioner states the trend of a surge in the number of cyber incidents and vulnerabilities of Government organizations, Critical Infrastructure and MSMEs and stressed that every cyber security breaches have an element of criminality in it. The Law Enforcement CISO Council is a progressive step in this direction which ensures a reduced cyber attacks, enhanced resilience, actionable strategic and tactical real-time threat intelligence, legal guidance, opportunities for public private partnerships, networking, learning and much more.
The Secretary of SCSC, shared some alarming statistics on the threats that are currently rampant across the digital world. To combat it in today’s era of widespread digital dependence, the program launched by the Telangana Police stands as a commendable step or an initiative that offers a glimmer of aspiration. It brings together all the heroes who want to protect the digital spaces and counter the growing number of threats.
Contribution of Telangana Police for carving a niche to be followed:
The launch of the Law Enforcement CISO Council in Telangana represents a pivotal step in addressing the pressing challenges posed by escalating cyber threats. As highlighted by the Director General of Police, the initiative recognizes the critical need to combat cybercrime, which is growing at an alarming rate. The Council not only acknowledges the casual approach often taken towards cybersecurity but also aims to rectify it by fostering collaboration between law enforcement, industry, and academia.
One of the most significant positive aspects of this initiative is its commitment to sharing intelligence, ensuring that the hard-earned lessons from cyber fraud victims are translated into protective measures for others. By collaborating with the IT Department of Telangana, centers of excellence, startups, and ethical hackers, the Council is poised to develop robust Standard Operating Protocols (SOPs) and innovative tools to counter cyber threats effectively.
Moreover, the Council's emphasis on Public-Private Partnerships (PPPs) underscores its proactive approach in dealing with the evolving landscape of cyber threats. It offers a platform for networking and learning, enabling information sharing, and will contribute to reducing the attack surface, enhancing resilience, and providing real-time threat intelligence. Additionally, the Council will provide legal and regulatory guidance, which is crucial in navigating the complex realm of cybercrime. This collective effort represents a promising way forward in safeguarding digital spaces, critical infrastructure, and industries against cyber threats and ensuring a safer digital future for all.
Conclusion:
The Law Enforcement CISO Council in Telangana is an innovative effort to strengthen cybersecurity in the state. With the rise in cybercrimes and vulnerabilities, the council brings together expertise from various sectors to establish a strong defense against digital threats. Its goals include reducing vulnerabilities, improving resilience, and ensuring timely threat intelligence. Additionally, the council provides guidance on legal and regulatory matters, promotes collaborations between the public and private sectors, and creates opportunities for networking and knowledge-sharing. Through these important initiatives, the CISO Council will play a crucial role in establishing digital security and protecting the state from cyber threats.
References:
- http://www.uniindia.com/telangana-police-launches-india-s-first-law-enforcement-ciso-council/south/news/3065497.html
- https://indtoday.com/telangana-police-launched-indias-first-law-enforcement-ciso-council/
- https://www.technologyforyou.org/telangana-police-launched-indias-first-law-enforcement-ciso-council/
- https://timesofindia.indiatimes.com/city/hyderabad/victims-of-cyber-fraud-get-back-rs-2-2-cr-lost-money-in-bank-a/cs/articleshow/104226477.cms?from=mdr
About Customs Scam:
The Customs Scam is a type of fraud where the scammers pretend to be from the renowned courier office company (DTDC, etc.), or customs department or other government entities. They try to deceive the targets to transfer the money to resolve the fake customs related concerns. The Research Wing at CyberPeace along with the Research Wing of Autobot Infosec Private Ltd. delved into this case through Open Source Intelligence methods and undercover interactions with the scammers and concluded with some credible information.
Case Study:
The victim receives a phone call posing as a renowned courier office (DTDC, etc.) employee (in some case custom’s officer) that a parcel in the name of the victim has been taken into custody because of inappropriate content. The scammer provides the victim an employee ID, FIR number to prove the authenticity of the case and also they show empathy towards the victim. The scammer pretends to help the victim to connect with a police officer for further action. This so-called police officer shows transparency in his work. He asks him to join a skype video call and he even provides time to install the skype app. He instructs the victim to connect with the skype id provided by the fake police officer where the scammer created a fake police station environment. He also claims that he contacted the headquarters and the victim’s phone number is associated with many illegal activities to create panic to the victim. Then the scammers also ask the victim to give their personal details such as home address, office address, aadhar card number, PAN card number and screenshot of their bank accounts along with their available account balance for the sake of so-called investigation. Sometimes scammers also demand a high amount of money to resolve the issue and create fake urgency to trap the victim in making the payment. He sternly warns the victim not to contact any other police officials or professionals, making it clear that doing so would only lead to more trouble.
Analysis & Findings:
After receiving these kinds of complaints from multiple sources, the analysis was done on the collection of phone numbers from where the calls originated. These phone numbers were analysed for alias name, location, Telecom operator, etc. Further, we have verified the number to check whether the number is linked with any social media account on reputed platforms like Google, Facebook, Whatsapp, Twitter, Instagram, Linkedin, and other classified platforms such as Locanto.
- Phone Number Analysis: Each phone number looks authentic, cleverly concealing the fraud. Sometimes scammers use virtual/temporary phone numbers for these kinds of scams. In this case the victim was from Delhi, so the scammer posed themselves from Delhi Police station, while the phone numbers belong to a different place.
- Undercover Interactions: The interactions with the suspects reveals their chilling way of modus operandi. These scammers are masters of psychological manipulation. They threaten the victims and act as if they are genuine LEA officers.
- Exploitation Tactics: They target unsuspecting individuals and create fear and fake urgency among the targets to extract sensitive information such as Aadhaar, PAN card and bank account details.
- Fraud Execution: The scammers demand for the payment to resolve this issue and they make use of the stolen personally identifiable information. Once the victims transfer the money, the fraudsters cut off all the communication.
- Outcome for Victims: The scammers act so genuine and they frame the incidents so realistic, victims don't realise that they are trapped in this scam. They suffer severe financial loss and psychological trauma.
Recommendations:
- Verify Identities: It is important to verify the identity of any individual, especially if they demand personal information or payment. Contact the official agency directly using verified contact details to confirm the authenticity of the communication.
- Education on Personal Information: Provide education to people to protect their personal identity numbers like Aadhaar and PAN card number. Always emphasise the possible dangers connected to sharing such data in the course of phone conversations.
- Report Suspicious Activity: Prompt reporting of suspicious phone calls or messages to relevant authorities and consumer protection agencies helps in tracking down scammers and prevents people from falling. Report to https://cybercrime.gov.in or reach out to helpline@cyberpeace.net for further assistance.
- Enhanced Cybersecurity Measures: Implement robust cybersecurity measures to detect and mitigate phishing attempts and fraudulent activities. This includes monitoring and blocking suspicious phone numbers and IP addresses associated with scams.
Conclusion:
In the Customs Scam fraud, the scammers pretend to be a custom or any government official and sometimes threaten the targets to get the details such as Aadhaar, PAN card details, screenshot of their bank accounts along with their available balance in their account. The phone numbers used for these kinds of scams were analysed for any suspicious activity. It is found that all the phone numbers look authentic concealing the fraudentent activities. The interactions made with them reveals that they create fearness and urgency between the individuals. They act as if they are genuine officer’s and ask for money to resolve this issue. It is important to stay vigilant and not to share any personal or financial information. When facing these kinds of scams, report and spread awareness among individuals.
