World Environment Day 2025: The Hidden Cost of Our Digital Lives

Introduction

Cert-In (Indian Computer Emergency Response Team) has recently issued the “Guidelines on Information Security Practices” for Government Entities for Safe & Trusted Internet. The guideline has come at a critical time when the Draft Digital India Bill is about to be released, which is aimed at revamping the legal aspects of Indian cyberspace. These guidelines lay down the policy framework and the requirements for critical infrastructure for all government organisations and institutions to improve the overall cyber security of the nation.

What is Cert-In?

A Computer Emergency Response Team (CERT) is a group of information security experts responsible for the protection against, detection of and response to an organisation’s cybersecurity incidents. A CERT may focus on resolving data breaches and denial-of-service attacks and providing alerts and incident handling guidelines. CERTs also conduct ongoing public awareness campaigns and engage in research aimed at improving security systems. The Ministry of Electronics and Information Technology (MeitY) oversees CERT-In. It regularly releases alerts to help individuals and companies safeguard their data, information, and ICT (Information and Communications Technology) infrastructure.

Indian Computer Emergency Response Team (CERT-In) has been established and appointed as national agency in respect of cyber incidents and cyber security incidents in terms of the provisions of section 70B of Information Technology (IT) Act, 2000.

CERT-In requests information from service providers, intermediaries, data centres, and body corporates to coordinate reaction actions and emergency procedures regarding cyber security incidents. It is a focal point for incident reporting and offers round-the-clock security services.  It manages cyber occurrences that are tracked and reported while continuously analysing cyber risks. It strengthens the security barriers for the Indian Internet domain.

Background

India is fast becoming one of the world’s largest connected nations – with over 80 Crore Indians  (Digital Nagriks) presently connected and using the Internet and cyberspace – and with this number is expected to touch 120 Crores in the coming few years. The Digital Nagriks of the country are using the Internet for business, education, finance and various applications and services including Digital Government services. Internet provides growth and innovation and at the same time it has seen rise in cybercrimes, user harm and other challenges to online safety. The policies of the Government are aimed at ensuring an Open, Safe & Trusted and Accountable Internet for its users. Government is fully cognizant and aware of the growing cyber security threats and attacks.

It is the Government of India’s objective to ensure that Digital Nagriks experience a Safe & Trusted Internet. Along with ubiquitous applications of Information & Communication Technologies (ICT) in almost all facets of service delivery and operations, continuously evolving cyber threats have become a concern for the Government. Cyber-attacks can come in the form of malware, ransomware, phishing, data breach etc., that adversely affect an organisation’s information and systems. Cyber threats leading to cyber-attacks or incidents can compromise the confidentiality, integrity, and availability of an organisation’s information and systems and can have far reaching impact on essential services and national interests. To protect against cyber threats, it is important for government entities to implement strong  cybersecurity measures and follow best practices. As ICT infrastructure of the Government entities is one of the preferred targets of the malicious actors, responsibility of implementing good cyber security practices for protecting computers, servers, applications, electronic systems, networks, and data from digital attacks, also remain with the ICT assets’ owner i.e. Government entity.

What are the new Guidelines about?

The Government of India (distribution of business) Rules, 1961’s First Schedule lists a number of Ministries, Departments, Secretariats, and Offices, along with their affiliated and subordinate offices, which are all subject to the rules. They also comprise all governmental organisations, businesses operating in the public sector, and other governmental entities under their administrative control.

“The government has launched a number of steps to guarantee an accessible, trustworthy, and accountable digital environment. With a focus on capabilities, systems, human resources, and awareness, we are extending and speeding our work in the area of cyber security, according to Rajeev Chandrasekhar, Minister of State for Electronics, Information Technology, Skill Development, and Entrepreneurship.

The Recommendations

• Various security domains are covered in the standards, including network security, identity and access management, application security, data security, third-party outsourcing, hardening procedures, security monitoring, incident management, and security audits.
• For instance, the rules advise using only a Standard User (non-administrator) account to use computers and laptops for regular work regarding desktop, laptop, and printer security in the workplace. Users may only be granted administrative access with the CISO’s consent.
• The usage of lengthy passwords containing at least eight characters that combine capital letters, tiny letters, numerals, and special characters; Never save any usernames or passwords in your web browser. Likewise, never save any payment-related data there.
• They include guidelines created by the National Informatics Centre for Chief Information Security Officers (CISOs) and staff members of Central government Ministries/Departments to improve cyber security and cyber hygiene in addition to adhering to industry best practises.

Conclusion

The government has been proactive in the contemporary times to eradicate the menace of cybercrimes and therreats from the Indian cyberspace and hence now we have seen a series of new bills and polices introduced by the Ministry of Electronics and Information Technology, and various other government organisations like Cert-In and TRAI. These policies have been aimed towards being relevant to time and current technologies. The threats from emerging technologies like web 3.0 cannot be ignored and hence with active netizen participation and synergy between government and corporates will lead to a better and improved cyber ecosystem in India.

Introduction

The Supreme Court of India recently ruled that telecom companies cannot be debarred from reissuing the deactivated numbers to a new subscriber. Notably, such reallocation of deactivated numbers is allowed only after the expiration of the period of 90 days. The Apex Court of India also mentioned that it is the responsibility of the user to delete their associated data with their number or any WhatsApp account data to ensure privacy. The  Centre has recently also blocked 22 apps which were part of unlawful operations including betting and money laundering. Meanwhile, in the digital landscape, the Intervention of legislature and judiciary is playing a key role in framing policies or coming up with guidelines advocating for a true cyber-safe India.  The government initiatives are encouraging the responsible use of technologies and Internet-availed services. 

Supreme Court stated that  telecom companies cannot be barred from reissuing deactivated numbers

Taking note of a petition before the Supreme Court of India, seeking direction from the Telecom Regulatory Authority of India (TRAI) to instruct mobile service providers to stop issuing deactivated mobile numbers, the Apex Court dismissed it by stating that mobile service providers in India are allowed to allocate the deactivated numbers to new users or subscribers but only after 90 days from the deactivation of the number. 

A concern of Breach of Confidential Data

The Court further stated, “It is for the earlier subscriber to take adequate steps to ensure that privacy is maintained.” stating that it is the responsibility of the user to delete their WhatsApp account attached to the previous phone number and erase their data. The Court further added that users need to be aware of the Supreme Court ruling that once the number is deactivated for non-use and disconnection, it can not be reallocated before the expiry of the 90-day period of such deactivation. However, after the allotted time passes, such reallocation of numbers to a new user is allowed.   

MEITY issued blocking orders against 22 illegal betting apps & websites

The government of India has been very critical in safeguarding Indian cyberspace by banning and blocking various websites and apps that have been operating illegally by scamming/dupping people of huge sums of money and also committing cyber crimes like data breaches. In recent developments, the Ministry of Electronic and Information Technology (Meity), on November 5, 2023, banned 22 apps including Mahadev Book and Reddyannaprestopro. The Centre has taken this decision on recommendations from the Enforcement Directorate (ED). ED raids on the Mahadev book app in Chattisgarh also revealed unlawful operations. This investigation has been underway for the past few months by the ED.

Applicable laws to prevent money laundering and the power of government to block such websites and apps

On the other hand, the Prevention of Money Laundering Act (PMLA) 2002 is a legislation already in place which aims to prevent and prosecute cases of money laundering. The government also has the power to block or recommend shutting down websites and apps under section 69A of the Information and Technology Act, 2000, under some specific condition as enumerated in the same.

Conclusion

In the evolving digital landscape, cyberspace covers several aspects while certain regulations or guidelines are required for smooth and secure functioning.  We sometimes change our phone numbers or deactivate them, hence, it is significantly important to delete the data associated with the phone number or any such social media account data attached to it. Hence, such a number is eligible for reallocation to a new or early subscriber after the expiration of a period of 90 days from such deactivation. On the other hand, the centre has also blocked the websites or apps that were found to be part of illegal operations including betting and money laundering. Users have also been advised not to misuse the Internet-availed services. Hence, trying to create a lawful and safe Internet environment for all. 

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References:

• https://timesofindia.indiatimes.com/india/cant-bar-telecom-companies-from-reissuing-deactivated-numbers-says-supreme-court/articleshow/104993401.cms
• https://pib.gov.in/PressReleseDetailm.aspx?PRID=1974901#:~:text=Ministry%20of%20Electronics%20and%20Information,including%20Mahadev%20Book%20and%20Reddyannaprestopro 

Executive Summary:

Given that AI technologies are evolving at a fast pace in 2024, an AI-oriented phishing attack on a large Indian financial institution illustrated the threats. The documentation of the attack specifics involves the identification of attack techniques, ramifications to the institution, intervention conducted, and resultant effects. The case study also turns to the challenges connected with the development of better protection and sensibilisation of automatized threats. 

Introduction

Due to the advancement in AI technology, its uses in cybercrimes across the world have emerged significant in financial institutions. In this report a serious incident that happened in early 2024 is analysed, according to which a leading Indian bank was hit by a highly complex, highly intelligent AI-supported phishing operation. Attack made use of AI’s innate characteristic of data analysis and data persuasion which led into a severe compromise of the bank’s internal structures.

Background

The chosen financial institution, one of the largest banks in India, had a good background regarding the extremity of its cybersecurity policies. However, these global cyberattacks opened up new threats that AI-based methods posed that earlier forms of security could not entirely counter efficiently. The attackers concentrated on the top managers of the bank because it is evident that controlling such persons gives the option of entering the inner systems as well as financial information. 

Attack Execution

The attackers utilised AI in sending the messages that were an exact look alike of internal messages sent between employees. From Facebook and Twitter content, blog entries, and lastly, LinkedIn connection history and email tenor of the bank’s executives, the AI used to create these emails was highly specific. Some of these emails possessed official formatting, specific internal language, and the CEO’s writing; this made them very realistic. 

 It also used that link in phishing emails that led the users to a pseudo internal portal in an attempt to obtain the login credentials. Due to sophistication, the targeted individuals thought the received emails were genuine, and entered their log in details easily to the bank’s network, thus allowing the attackers access. 

Impact

It caused quite an impact to the bank in every aspect. Numerous executives of the company lost their passwords to the fake emails and compromised several financial databases with information from customer accounts and transactions. The break-in permitted the criminals to cease a number of the financial’s internet services hence disrupting its functions and those of its customers for a number of days. 

 They also suffered a devastating blow to their customer trust because the breach revealed the bank’s weakness against contemporary cyber threats. Apart from managing the immediate operations which dealt with mitigating the breach, the financial institution was also toppling a long-term reputational hit. 

Technical Analysis and Findings

1. The AI techniques that are used in generation of the phishing emails are as follows: 

•  The attack used powerful NLP technology, which was most probably developed using the large-scaled transformer, such as GPT (Generative Pre-trained Transformer). Since these models are learned from large data samples they used the examples of the conversation pieces from social networks, emails and PC language to create quite credible emails. 

 Key Technical Features: 

•  Contextual Understanding: The AI was able to take into account the nature of prior interactions and thus write follow up emails that were perfectly in line with prior discourse. 
•  Style Mimicry: The AI replicated the writing of the CEO given the emails of the CEO and then extrapolated from the data given such elements as the tone, the language, and the format of the signature line. 
•  Adaptive Learning: The AI actively adapted from the mistakes, and feedback to tweak the generated emails for other tries and this made it difficult to detect. 

2. Sophisticated Spear-Phishing Techniques

Unlike ordinary phishing scams, this attack was phishing using spear-phishing where the attackers would directly target specific people using emails. The AI used social engineering techniques that significantly increased the chances of certain individuals replying to certain emails based on algorithms which machine learning furnished. 

 Key Technical Features: 

•  Targeted Data Harvesting: Cyborgs found out the employees of the organisation and targeted messages via the public profiles and messengers were scraped. 
•  Behavioural Analysis: The latest behaviour pattern concerning the users of the social networking sites and other online platforms were used by the AI to forecast the courses of action expected to be taken by the end users such as clicking on the links or opening of the attachments. 
•  Real-Time Adjustments: These are times when it was determined that the response to the phishing email was necessary and the use of AI adjusted the consequent emails’ timing and content. 

3. Advanced Evasion Techniques

The attackers were able to pull off this attack by leveraging AI in their evasion from the normal filters placed in emails. These techniques therefore entailed a modification of the contents of the emails in a manner that would not be easily detected by the spam filters while at the same time preserving the content of the message. 

Key Technical Features: 

•  Dynamic Content Alteration: The AI merely changed the different aspects of the email message slightly to develop several versions of the phishing email that would compromise different algorithms. 
•  Polymorphic Attacks: In this case, polymorphic code was used in the phishing attack which implies that the actual payloads of the links changed frequently, which means that it was difficult for the AV tools to block them as they were perceived as threats. 
•  Phantom Domains: Another tactic employed was that of using AI in generating and disseminating phantom domains, that are actual web sites that appear to be legitimate but are in fact short lived specially created for this phishing attack, adding to the difficulty of detection. 

4. Exploitation of Human Vulnerabilities

This kind of attack’s success was not only in AI but also in the vulnerability of people, trust in familiar language and the tendency to obey authorities. 

Key Technical Features: 

•  Social Engineering: As for the second factor, AI determined specific psychological principles that should be used in order to maximise the chance of the targeted recipients opening the phishing emails, namely the principles of urgency and familiarity. 
•  Multi-Layered Deception: The AI was successfully able to have a two tiered approach of the emails being sent as once the targeted individuals opened the first mail, later the second one by pretext of being a follow up by a genuine company/personality. 

Response

On sighting the breach, the bank’s cybersecurity personnel spring into action to try and limit the fallout. They reported the matter to the Indian Computer Emergency Response Team (CERT-In) to find who originated the attack and how to block any other intrusion. The bank also immediately started taking measures to strengthen its security a bit further, for instance, in filtering emails, and increasing the authentication procedures. 

 Knowing the risks, the bank realised that actions should be taken in order to enhance the cybersecurity level and implement a new wide-scale cybersecurity awareness program. This programme consisted of increasing the awareness of employees about possible AI-phishing in the organisation’s info space and the necessity of checking the sender’s identity beforehand.

Outcome

Despite the fact and evidence that this bank was able to regain its functionality after the attack without critical impacts with regards to its operations, the following issues were raised. Some of the losses that the financial institution reported include losses in form of compensation of the affected customers and costs of implementing measures to enhance the financial institution’s cybersecurity. However, the principle of the incident was significantly critical of the bank as customers and shareholders began to doubt the organisation’s capacity to safeguard information in the modern digital era of advanced artificial intelligence cyber threats. 

 This case depicts the importance for the financial firms to align their security plan in a way that fights the new security threats. The attack is also a message to other organisations in that they are not immune from such analysis attacks with AI and should take proper measures against such threats.

Conclusion

The recent AI-phishing attack on an Indian bank in 2024 is one of the indicators of potential modern attackers’ capabilities. Since the AI technology is still progressing, so are the advances of the cyberattacks. Financial institutions and several other organisations can only go as far as adopting adequate AI-aware cybersecurity solutions for their systems and data. 

 Moreover, this case raises awareness of how important it is to train the employees to be properly prepared to avoid the successful cyberattacks. The organisation’s cybersecurity awareness and secure employee behaviours, as well as practices that enable them to understand and report any likely artificial intelligence offences, helps the organisation to minimise risks from any AI attack.

Recommendations

1. Enhanced AI-Based Defences: Financial institutions should employ AI-driven detection and response products that are capable of mitigating AI-operation-based cyber threats in real-time. 
2.  Employee Training Programs: CYBER SECURITY: All employees should undergo frequent cybersecurity awareness training; here they should be trained on how to identify AI-populated phishing. 
3.  Stricter Authentication Protocols: For more specific accounts, ID and other security procedures should be tight in order to get into sensitive ones. 
4.  Collaboration with CERT-In: Continued engagement and coordination with authorities such as the Indian Computer Emergency Response Team (CERT-In) and other equivalents to constantly monitor new threats and valid recommendations. 
5.  Public Communication Strategies: It is also important to establish effective communication plans to address the customers of the organisations and ensure that they remain trusted even when an organisation is facing a cyber threat. 

Through implementing these, financial institutions have an opportunity for being ready with new threats that come with AI and cyber terrorism on essential financial assets in today’s complex IT environments.

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