The Ethics of Real-time Misinformation Surveillance
Introduction
The increasing online interaction and popularity of social media platforms for netizens have made a breeding ground for misinformation generation and spread. Misinformation propagation has become easier and faster on online social media platforms, unlike traditional news media sources like newspapers or TV. The big data analytics and Artificial Intelligence (AI) systems have made it possible to gather, combine, analyse and indefinitely store massive volumes of data. The constant surveillance of digital platforms can help detect and promptly respond to false and misinformation content.
During the recent Israel-Hamas conflict, there was a lot of misinformation spread on big platforms like X (formerly Twitter) and Telegram. Images and videos were falsely shared attributing to the ongoing conflict, and had spread widespread confusion and tension. While advanced technologies such as AI and big data analytics can help flag harmful content quickly, they must be carefully balanced against privacy concerns to ensure that surveillance practices do not infringe upon individual privacy rights. Ultimately, the challenge lies in creating a system that upholds both public security and personal privacy, fostering trust without compromising on either front.
The Need for Real-Time Misinformation Surveillance
According to a recent survey from the Pew Research Center, 54% of U.S. adults at least sometimes get news on social media. The top spots are taken by Facebook and YouTube respectively with Instagram trailing in as third and TikTok and X as fourth and fifth. Social media platforms provide users with instant connectivity allowing them to share information quickly with other users without requiring the permission of a gatekeeper such as an editor as in the case of traditional media channels.
Keeping in mind the data dumps that generated misinformation due to the elections that took place in 2024 (more than 100 countries), the public health crisis of COVID-19, the conflicts in the West Bank and Gaza Strip and the sheer volume of information, both true and false, has been immense. Identifying accurate information amid real-time misinformation is challenging. The dilemma emerges as the traditional content moderation techniques may not be sufficient in curbing it. Traditional content moderation alone may be insufficient, hence the call for a dedicated, real-time misinformation surveillance system backed by AI and with certain human sight and also balancing the privacy of user's data, can be proven to be a good mechanism to counter misinformation on much larger platforms. The concerns regarding data privacy need to be prioritized before deploying such technologies on platforms with larger user bases.
Ethical Concerns Surrounding Surveillance in Misinformation Control
Real-time misinformation surveillance could pose significant ethical risks and privacy risks. Monitoring communication patterns and metadata, or even inspecting private messages, can infringe upon user privacy and restrict their freedom of expression. Furthermore, defining misinformation remains a challenge; overly restrictive surveillance can unintentionally stifle legitimate dissent and alternate perspectives. Beyond these concerns, real-time surveillance mechanisms could be exploited for political, economic, or social objectives unrelated to misinformation control. Establishing clear ethical standards and limitations is essential to ensure that surveillance supports public safety without compromising individual rights.
In light of these ethical challenges, developing a responsible framework for real-time surveillance is essential.
Balancing Ethics and Efficacy in Real-Time Surveillance: Key Policy Implications
Despite these ethical challenges, a reliable misinformation surveillance system is essential. Key considerations for creating ethical, real-time surveillance may include:
- Misinformation-detection algorithms should be designed with transparency and accountability in mind. Third-party audits and explainable AI can help ensure fairness, avoid biases, and foster trust in monitoring systems.
- Establishing clear, consistent definitions of misinformation is crucial for fair enforcement. These guidelines should carefully differentiate harmful misinformation from protected free speech to respect users’ rights.
- Only collecting necessary data and adopting a consent-based approach which protects user privacy and enhances transparency and trust. It further protects them from stifling dissent and profiling for targeted ads.
- An independent oversight body that can monitor surveillance activities while ensuring accountability and preventing misuse or overreach can be created. These measures, such as the ability to appeal to wrongful content flagging, can increase user confidence in the system.
Conclusion: Striking a Balance
Real-time misinformation surveillance has shown its usefulness in counteracting the rapid spread of false information online. But, it brings complex ethical challenges that cannot be overlooked such as balancing the need for public safety with the preservation of privacy and free expression is essential to maintaining a democratic digital landscape. The references from the EU’s Digital Services Act and Singapore’s POFMA underscore that, while regulation can enhance accountability and transparency, it also risks overreach if not carefully structured. Moving forward, a framework for misinformation monitoring must prioritise transparency, accountability, and user rights, ensuring that algorithms are fair, oversight is independent, and user data is protected. By embedding these safeguards, we can create a system that addresses the threat of misinformation and upholds the foundational values of an open, responsible, and ethical online ecosystem. Balancing ethics and privacy and policy-driven AI Solutions for Real-Time Misinformation Monitoring are the need of the hour.
References
- https://www.pewresearch.org/journalism/fact-sheet/social-media-and-news-fact-sheet/
- https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=OJ:C:2018:233:FULL
Related Blogs
Introduction
In todays time, we can access any information in seconds and from the comfort of our homes or offices. The internet and its applications have been substantial in creating an ease of access to information, but the biggest question which still remains unanswered is Which information is legit and which one is fake? As netizens, we must be critical of what information we access and how.
Influence of Bad actors
The bad actors are one of the biggest threats to our cyberspace as they make the online world full of fear and activities which directly impact the users financial or emotional status by exploitaing their vulnerabilities and attacking them using social engineering. One such issue is website spoofing. In website spoofing, the bad actors try and create a website similar to the original website of any reputed brand. The similarity is so uncanny that the first time or occasional website users find it very difficult to find the difference between the two websites. This is basically an attempt to access sensitive information, such as personal and financial information, and in some cases, to spread malware into the users system to facilitate other forms of cybercrimes. Such websites will have very lucrative offers or deals, making it easier for people to fall prey to such phoney websites In turn, the bad actors can gain sensitive information right from the users without even calling or messaging them.
The Incident
A Noida based senior citizen couple was aggreved by using their dishwasher, and to get it fixed, they looked for the customer care number on their web browser. The couple came across a customer care number- 1800258821 for IFB, a electronics company. As they dialed the number and got in touch with the fake customer care representative, who, upon hearing the couple’s issue, directed them to a supposedly senior official of the company. The senior official spoke to the lady, despite of the call dropping few times, he was admant on staying in touch with the lady, once he had established the trust factor, he asked the lady to download an app which he potrayed to be an app to register complaints and carry out quick actions. The fake senior offical asked the lady to share her location and also asked her to grant few access permissions to the application along with a four digit OTP which looked harmless. He further asked the kady to make a transaction of Rs 10 as part of the complaint processing fee. Till this moment, the couple was under the impression that their complaimt had been registred and the issue with their dishwasher would be rectified soon.
The couple later at night recieved a message from their bank, informing them that Rs 2.25 lakh had been debited from their joint bank account, the following morning, they saw yet another text message informing them of a debit of Rs 5.99 lakh again from their account. The couple immediatly understood that they had become victims to cyber fraud. The couple immediatly launched a complaint on the cyber fraud helpline 1930 and their respective bank. A FIR has been registerd in the Noida Cyber Cell.
How can senior citizens prevent such frauds?
Senior citizens can be particularly vulnerable to cyber frauds due to their lack of familiarity with technology and potential cognitive decline. Here are some safeguards that can help protect them from cyber frauds:
- Educate seniors on common cyber frauds: It’s important to educate seniors about the most common types of cyber frauds, such as phishing, smishing, vishing, and scams targeting seniors.
- Use strong passwords: Encourage seniors to use strong and unique passwords for their online accounts and to change them regularly.
- Beware of suspicious emails and messages: Teach seniors to be wary of suspicious emails and messages that ask for personal or financial information, even if they appear to be from legitimate sources.
- Verify before clicking: Encourage seniors to verify the legitimacy of links before clicking on them, especially in emails or messages.
- Keep software updated: Ensure seniors keep their software, including antivirus and operating system, up to date.
- Avoid public Wi-Fi: Discourage seniors from using public Wi-Fi for sensitive transactions, such as online banking or shopping.
- Check financial statements: Encourage seniors to regularly check their bank and credit card statements for any suspicious transactions.
- Secure devices: Help seniors secure their devices with antivirus and anti-malware software and ensure that their devices are password protected.
- Use trusted sources: Encourage seniors to use trusted sources when making online purchases or providing personal information online.
- Seek help: Advise seniors to seek help if they suspect they have fallen victim to a cyber fraud. They should contact their bank, credit card company or report the fraud to relevant authorities. Calling 1930 should be the first and primary step.
Conclusion
The cyberspace is new space for people of all generations, the older population is a little more vulnerble in this space as they have not used gadgets or internet for most f theur lives, and now they are dependent upon the devices and application for their convinience, but they still do not understand the technology and its dark side. As netizens, we are responsible for safeguarding the youth and the older population to create a wholesome, safe, secured and sustainable cyberecosystem. Its time to put the youth’s understanding of tech and the life experience of the older poplaution in synergy to create SoPs and best practices for erradicating such cyber frauds from our cyberspace. CyberPeace Foundation has created a CyberPeace Helpline number for victims where they will be given timely assitance for resolving their issues; the victims can reach out the helpline on +91 95700 00066 and thay can also mail their issues on helpline@cyberpeace.net.
"Cybercriminals are unleashing a surprisingly high volume of new threats in this short period of time to take advantage of inadvertent security gaps as organizations are in a rush to ensure business continuity.”
Cyber security firm Fortinet on Monday announced that over the past several weeks, it has been monitoring a significant spike in COVID-19 related threats.
An unprecedented number of unprotected users and devices are now online with one or two people in every home connecting remotely to work through the internet. Simultaneously there are children at home engaged in remote learning and the entire family is engaged in multi-player games, chatting with friends as well as streaming music and video. The cybersec firm’s FortiGuard Labs is observing this perfect storm of opportunity being exploited by cybercriminals as the Threat Report on the Pandemic highlights:
A surge in Phishing Attacks: The research shows an average of about 600 new phishing campaigns every day. The content is designed to either prey on the fears and concerns of individuals or pretend to provide essential information on the current pandemic. The phishing attacks range from scams related to helping individuals deposit their stimulus for Covid-19 tests, to providing access to Chloroquine and other medicines or medical device, to providing helpdesk support for new teleworkers.
Phishing Scams Are Just the Start: While the attacks start with a phishing attack, their end goal is to steal personal information or even target businesses through teleworkers. Majority of the phishing attacks contain malicious payloads – including ransomware, viruses, remote access trojans (RATs) designed to provide criminals with remote access to endpoint systems, and even RDP (remote desktop protocol) exploits.
A Sudden Spike in Viruses: The first quarter of 2020 has documented a 17% increase in viruses for January, a 52% increase for February and an alarming 131% increase for March compared to the same period in 2019. The significant rise in viruses is mainly attributed to malicious phishing attachments. Multiple sites that are illegally streaming movies that were still in theatres secretly infect malware to anyone who logs on. Free game, free movie, and the attacker is on your network.
Risks for IoT Devices magnify: As users are all connected to the home network, attackers have multiple avenues of attack that can be exploited targeting devices including computers, tablets, gaming and entertainment systems and even online IoT devices such as digital cameras, smart appliances – with the ultimate goal of finding a way back into a corporate network and its valuable digital resources.
Ransomware like attack to disrupt business: If the device of a remote worker can be compromised, it can become a conduit back into the organization’s core network, enabling the spread of malware to other remote workers. The resulting business disruption can be just as effective as ransomware targeting internal network systems for taking a business offline. Since helpdesks are now remote, devices infected with ransomware or a virus can incapacitate workers for days while devices are mailed in for reimaging.
“Though organizations have completed the initial phase of transitioning their entire workforce to remote telework and employees are becoming increasingly comfortable with their new reality, CISOs continue to face new challenges presented by maintaining a secure teleworker business model. From redefining their security baseline, or supporting technology enablement for remote workers, to developing detailed policies for employees to have access to data, organizations must be nimble and adapt quickly to overcome these new problems that are arising”, said Derek Manky, Chief, Security Insights & Global Threat Alliances at Fortinet – Office of CISO.
Introduction
In today's era of digitalised community and connections, social media has become an integral part of our lives. we use social media to connect with our friends and family, and social media is also used for business purposes. Social media offers us numerous opportunities and ease to connect and communicate with larger communities. While it also poses some challenges, while we use social media, we come across issues such as inappropriate content, online harassment, online stalking, account hacking, misuse of personal information or data, privacy issues, fake accounts, Intellectual property violation issues, abusive and dishearted content, content against the terms and condition policy of the platform and more. To deal with such issues, social media entities have proper reporting mechanisms and set terms and conditions guidelines to effectively prevent such issues and by addressing them in the best possible way by platform help centre or reporting mechanism.
The Role of Help Centers in Resolving User Complaints:
The help centres are established on platforms to address user complaints and provide satisfactory assistance or resolution. Addressing user complaints is a key component of maintaining a safe and secure digital environment for users. Platform-centric help centres play a vital role in providing users with a resource to seek assistance and report their issues.
Some common issues reported on social media:
- Reporting abusive content: Users can report content that they find abusive, offensive, or in violation of platform policies. These reports are reviewed by the help centre.
- Reporting CSAM (Child Sexual Abuse Material): CSAM content can be reported to platform help centre. Social media platforms have stringent policies in place to address such concerns and ensure a safe digital environment for everyone, including children.
- Reporting Misinformation or Fake News: With the proliferation of misinformation online, users can report content that they find or suspect misleading or false information and Fact-checking bodies are employed to assess the accuracy of reported content.
- Content violating intellectual property rights: If there is a violation or infringement of any intellectual property work, it can be reported on the platform.
- Violence of commercial policies: Products listed on social media platforms are also needed to comply with the platform’s Commercial Policies.
Submitting a Complaint to the Indian Grievance Officer for Facebook:
A user can report his issue through the below-mentioned websites:
The user can go to the Facebook Help Center, where go to the "Reporting a Problem” section, then by clicking on Reporting a Problem, Choose the Appropriate Issue that best describes your complaint. For example, if you have encountered inappropriate or abusive content, select the ‘I found inappropriate or abusive content’ option.
Here is a list of issues which you can report on Facebook:
- My account has been hacked.
- I've lost access to a page or a group I used to manage.
- I've found a fake profile or a profile that's pretending to be me.
- I am being bullied or harassed.
- I found inappropriate or abusive content.
- I want to report content showing me in nudity/partial nudity or in a sexual act.
- I (or someone I am legally responsible for) appear in content that I do not want to be displayed.
- I am a law enforcement official seeking to access user data.
- I am a government official or a court officer seeking to submit an order, notice or direction.
- I want to download my personal data or report an issue with how Facebook is processing my data.
- I want to report an Intellectual Property infringement.
- I want to report another issue.
Then, describe your issues and attach supporting evidence such as screenshots, then submit your report. After submitting a report, you will receive a confirmation that your report has been submitted to the platform. The platform will review the complaint within the stipulated time period, and users can also check the status of their filed complaint. Appropriate action will be taken by platforms after reviewing such complaints. If it violates any standard policy, terms & conditions, or privacy policies of the platform, the platform will take down that content or will take any other appropriate action.
Conclusion:
It is important to be aware of your rights in a digital landscape and report such issues to the platform. It is essential to understand how to report your issues or grievances on social media platforms effectively. By using the help centre or reporting mechanism of the platform, users can effectively file their complaints on the platform and contribute to a safer and more responsible online environment. Social media platforms have their compliance framework and privacy and policy guidelines in place to ensure the compliance framework for community standards and legal requirements. So, whenever you encounter an issue on social media, report it on the platform and contribute to a safer digital environment on social media platforms.
References:
- https://www.cyberyodha.org/2023/09/how-to-submit-complaint-to-indian.html
- https://transparency.fb.com/en-gb/enforcement/taking-action/complaints-handling-process/
- https://www.facebook.com/help/contact/278770247037228
- https://www.facebook.com/help/263149623790594
