Mobile Internet Accessibility and its Impact on Misinformation Spread

Introduction

AI has penetrated most industries and telecom is no exception. According to a survey by Nvidia, enhancing customer experiences is the biggest AI opportunity for the telecom industry, with 35% of respondents identifying customer experiences as their key AI success story. Further, the study found nearly 90% of telecom companies use AI, with 48% in the piloting phase and 41% actively deploying AI. Most telecom service providers (53%) agree or strongly agree that adopting AI would provide a competitive advantage. AI in telecom is primed to be the next big thing and Google has not ignored this opportunity. It is reported that Google will soon add “AI Replies” to the phone app’s call screening feature. 

How Does The ‘AI Call Screener’ Work?

With the busy lives people lead nowadays, Google has created a helpful tool to answer the challenge of responding to calls amidst busy schedules. Google Pixel smartphones are now fitted with a new feature that deploys AI-powered calling tools that can help with call screening, note-making during an important call, filtering and declining spam, and most importantly ending the frustration of being on hold.  

In the official Google Phone app, users can respond to a caller through “new AI-powered smart replies”. While “contextual call screen replies” are already part of the app,  this new feature allows users to not have to pick up the call themselves. 

• With this new feature,  Google Assistant will be able to respond to the call with a customised audio response.
• The Google Assistant, responding to the call, will ask the caller’s name and the purpose of the call. If they are calling about an appointment, for instance, Google will show the user suggested responses specific to that call, such as ‘Confirm’ or ‘Cancel appointment’.

Google will build on the call-screening feature by using a “multi-step, multi-turn conversational AI” to suggest replies more appropriate to the nature of the call. Google’s Gemini Nano AI model is set to power this new feature and enable it to handle phone calls and messages even if the phone is locked and respond even when the caller is silent.

Benefits of AI-Powered Call Screening

This AI-powered call screening feature offers multiple benefits:

1. The AI feature will enhance user convenience by reducing the disruptions caused by spam calls. This will, in turn, increase productivity.
2. It will increase call privacy and security by filtering high-risk calls, thereby protecting users from attempts of fraud and cyber crimes such as phishing.  
3. The new feature can potentially increase efficiency in business communications by screening for important calls, delegating routine inquiries and optimising customer service. 

Key Policy Considerations

Adhering to transparent, ethical, and inclusive policies while anticipating regulatory changes can establish Google as a responsible innovator in AI call management. Some key considerations for AI Call Screener from a policy perspective are:

1. The AI screen caller will process and transcribe sensitive voice data, therefore, the data handling policies for such need to be transparent to reassure users of regulatory compliance with various laws. 
2. AI has been at a crossroads in its ethical use and mitigation of bias. It will require the algorithms to be designed to avoid bias and reflect inclusivity in its understanding of language. 
3. The data that the screener will be using is further complicated by global and regional regulations such as data privacy regulations like the GDPR, DPDP Act, CCPA etc., for consent to record or transcribe calls while focussing on user rights and regulations. 

Conclusion: A Balanced Approach to AI in Telecommunications

Google’s AI Call Screener offers a glimpse into the future of automated call management, reshaping customer service and telemarketing by streamlining interactions and reducing spam. As this technology evolves, businesses may adopt similar tools, balancing customer engagement with fewer unwanted calls. The AI-driven screening will also impact call centres, shifting roles toward complex, human-centred interactions while automation handles routine calls. They could have a potential effect on support and managerial roles. Ultimately, as AI call management grows, responsible design and transparency will be in demand to ensure a seamless, beneficial experience for all users.

References

• https://resources.nvidia.com/en-us-ai-in-telco/state-of-ai-in-telco-2024-report
• https://store.google.com/intl/en/ideas/articles/pixel-call-assist-phone-screen/ 
• https://www.thehindu.com/sci-tech/technology/google-working-on-ai-replies-for-call-screening-feature/article68844973.ece
• https://indianexpress.com/article/technology/artificial-intelligence/google-ai-replies-call-screening-9659612/ 

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Introduction

The CID of Jharkhand Police has uncovered a network of around 8000 bank accounts engaged in cyber fraud across the state, with a focus on Deoghar district, revealing a surprising 25% concentration of fraudulent accounts. In a recent meeting with bank officials, the CID shared compiled data, with 20% of the identified accounts traced to State Bank of India branches. This revelation, surpassing even Jamtara's cyber fraud reputation, prompts questions about the extent of cybercrime in Jharkhand. Under Director General Anurag Gupta's leadership, the CID has registered 90 cases, apprehended 468 individuals, and seized 1635 SIM cards and 1107 mobile phones through the Prakharna portal to combat cybercrime. 

This shocking revelation by, Jharkhand Police's Criminal Investigation Department (CID) has built a comprehensive database comprising information on about 8000 bank accounts tied to cyber fraud operations in the state. This vital information has aided in the launch of investigations to identify the account holders implicated in these illegal actions. Furthermore, the CID shared this information with bank officials at a meeting on January 12 to speed up the identification process.

Background of the Investigation

The CID shared the collated material with bank officials in a meeting on 12 January 2024 to expedite the identification process. A stunning 2000 of the 8000 bank accounts under investigation are in the Deoghar district alone, with 20 per cent of these accounts connected to various State Bank of India branches. The discovery of 8000 bank accounts related to cybercrime in Jharkhand is shocking and disturbing. Surprisingly, Deoghar district has exceeded even Jamtara, which was famous for cybercrime, accounting for around 25% of the discovered bogus accounts in the state.

As per the information provided by the CID Crime Branch, it has been found that most of the accounts were opened in banks, are currently under investigation and around 2000 have been blocked by the investigating agencies.

Recovery Process

During the investigation, it was found out that most of these accounts were running on rent, the cyber criminals opened them by taking fake phone numbers along with Aadhar cards and identity cards from people in return these people(account holders) will get a fixed amount every month. 

The CID has been unrelenting in its pursuit of cybercriminals. Police have recorded 90 cases and captured 468 people involved in cyber fraud using the Prakharna site. 1635 SIM Cards and 1107 mobile phones were confiscated by police officials during raids in various cities.

The Crime Branch has revealed the names of the cities where accounts are opened

1. Deoghar 2500
2. Dhanbad 1183
3. Ranchi 959
4. Bokaro 716
5. Giridih 707
6. Jamshedpur 584
7. Hazaribagh 526
8. Dumka 475
9. Jamtara 443

Impact on the Financial Institutions and Individuals

These cyber scams significantly influence financial organisations and individuals; let us investigate the implications.

• Victims: Cybercrime victims have significant financial setbacks, which can lead to long-term financial insecurity. In addition, people frequently suffer mental pain as a result of the breach of personal information, which causes worry, fear, and a lack of faith in the digital financial system. One of the most difficult problems for victims is the recovery process, which includes retrieving lost cash and repairing the harm caused by the cyberattack. Individuals will find this approach time-consuming and difficult, in a lot of cases people are unaware of where and when to approach and seek help. Hence, awareness about cybercrimes and a reporting mechanism are necessary to guide victims through the recovery process, aiding them in retrieving lost assets and repairing the harm inflicted by cyberattacks.

• Financial Institutions: Financial institutions face direct consequences when they incur significant losses due to cyber financial fraud. Unauthorised account access, fraudulent transactions, and the compromise of client data result in immediate cash losses and costs associated with investigating and mitigating the breach's impact. Such assaults degrade the reputation of financial organisations, undermine trust, erode customer confidence, and result in the loss of potential clients. 

• Future Implications and Solutions: Recently, the CID discovered a sophisticated cyber fraud network in Jharkhand. As a result, it is critical to assess the possible long-term repercussions of such discoveries and propose proactive ways to improve cybersecurity. The CID's findings are expected to increase awareness of the ongoing threat of cyber fraud to both people and organisations. Given the current state of cyber dangers, it is critical to implement rigorous safeguards and impose heavy punishments on cyber offenders. Government organisations and regulatory bodies should also adapt their present cybersecurity strategies to address the problems posed by modern cybercrime.

Solution and Preventive Measures

Several solutions can help combat the growing nature of cybercrime. The first and foremost step is to enhance cybersecurity education at all levels, including:

• Individual Level: To improve cybersecurity for individuals, raising awareness across all age groups is crucial. This can only be done by knowing the potential threats by following the best online practices, following cyber hygiene, and educating people to safeguard themselves against financial frauds such as phishing, smishing etc.
• Multi-Layered Authentication: Encouraging individuals to enable MFA for their online accounts adds an extra layer of security by requiring additional verification beyond passwords. 
• Continuous monitoring and incident Response:  By continuously monitoring their financial transactions and regularly reviewing the online statements and transaction history, ensure that everyday transactions are aligned with your expenditures, and set up the accounts alert for transactions exceeding a specified amount for usual activity.   
• Report Suspicious Activity: If you see any fraudulent transactions or activity, contact your bank or financial institution immediately; they will lead you through investigating and resolving the problem. The victim must supply the necessary paperwork to support your claim.

How to reduce the risks

• Freeze compromised accounts: If you think that some of your accounts have been compromised, call the bank immediately and request that the account be frozen or temporarily suspended, preventing further unauthorised truncations

• Update passwords: Update and change your passwords for all the financial accounts, emails, and online banking accounts regularly, if you suspect any unauthorised access, report it immediately  and always enable MFA that adds an extra layer of protection to your accounts.

Conclusion

The CID's finding of a cyber fraud network in Jharkhand is a stark reminder of the ever-changing nature of cybersecurity threats. Cyber security measures are necessary to prevent such activities and protect individuals and institutions from being targeted against cyber fraud. As the digital ecosystem continues to grow, it is really important to stay vigilant and alert as an individual and society as a whole. We should actively participate in more awareness activities to update and upgrade ourselves.  

References 

• https://avenuemail.in/cid-uncovers-alarming-cyber-fraud-network-8000-bank-accounts-in-jharkhand-involved/
• https://www.the420.in/jharkhand-cid-cyber-fraud-crackdown-8000-bank-accounts-involved/
• https://www.livehindustan.com/jharkhand/story-cyber-fraudsters-in-jharkhand-opened-more-than-8000-bank-accounts-cid-freezes-2000-accounts-investigating-9203292.html

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Introduction

According to a shocking report, there are multiple scam loan apps on the App Store in India that charge excessive interest rates and force users to pay by blackmailing and harassing them. Apple has prohibited and removed these apps from the App Store, but they may still be installed on your iPhone and running. You must delete any of these apps if you have downloaded them. Learn the names of these apps and how they operated the fraud.

Why Apple banned these apps?

• Apple has taken action to remove certain apps from the Indian App Store. These apps were engaging in unethical behaviour, such as impersonating financial institutions, demanding high fees, and threatening borrowers. Here are the titles of these apps, as well as what Apple has said about their suspension.
• Following user concerns, Apple removed six loan apps from the Indian App Store. Loan apps include White Kash, Pocket Kash, Golden Kash, Ok Rupee, and others.
• According to multiple user reviews, certain apps seek unjustified access to users’ contact lists and media. These apps also charge exorbitant fees that are not necessitated. Furthermore, companies have been found to engage in unethical tactics such as charging high-interest rates and “processing fees” equal to half the loan amount.
• Some lending app users have reported being harassed and threatened for failing to return their loans on time. In some circumstances, the apps threatened the user’s contacts if payment was not completed by the deadline. According to one user, the app company threatened to produce and send false photographs of her to her contacts.
• These loan apps were removed from the App Store, according to Apple, because they broke the norms and standards of the Apple Developer Program License Agreement. These apps were discovered to be falsely claiming financial institution connections.

Issue of Fake loan apps on the App Store

• The App Store and our App Review Guidelines are designed to ensure we provide our users with the safest experience possible,” Apple explained. “We do not tolerate fraudulent activity on the App Store and have strict rules against apps and developers who attempt to game the system.
• In 2022, Apple blocked nearly $2 billion in fraudulent App Store sales. Furthermore, it rejected nearly 1.7 million software submissions that did not match Apple’s quality and safety criteria and cancelled 428,000 developer accounts due to suspected fraudulent activities.
• The scammers also used heinous tactics to force the loanees to pay. According to reports, the scammers behind the apps gained access to the user’s contact list as well as their images. They would morph the images and then scare the individual by sharing their fake nude photos with their whole contact list.

Dangerous financial fraud apps have surfaced on the App Store

• TechCrunch acquired a user review from one of these apps. “I borrowed an amount in a helpless situation, and a day before the repayment due date, I got some messages with my picture and my contacts in my phone saying that repay your loan or they will inform our contacts that you are not paying the loan,” it said.
• Sandhya Ramesh, a journalist from The Print, recently tweeted a screenshot of a direct message she got. A victim’s friend told a similar story in the message.
• TechCrunch contacted Apple, who confirmed that the apps had been removed from the App Store for breaking the Apple Developer Program License Agreement and guidelines.

Conclusion

Recently, some users have claimed that some quick-loan applications, such as White Kash, Pocket Kash, and Golden Kash, have appeared on the Top Finance applications chart in recent days. These apps necessitate unauthorised and intrusive access to users’ contact lists and media. According to hundreds of user evaluations, these apps charged exorbitantly high and useless fees. They used unscrupulous techniques such as demanding “processing fees” equal to half the loan amount and charging high-interest rates. Users were also harassed and threatened with restitution. If payments were not made by the due date, the lending applications threatened to notify users’ contacts. According to one user, the app provider even threatened to generate phoney nude images of her and send them to her contacts.