Exposing the Customs Scam: How Fraudsters Pose as Courier and Customs Officials to Deceive Victims

Introduction

The role of ‘Small and Medium Enterprises’ (SMEs) in the economic and social development of the country is well established. The SME sector is often driven by individual creativity and innovation. With its contribution at  8% of the country’s GDP, and 45% of the manufactured output and 40% of its exports, SMEs provide employment to about 60 million persons through over 26 million enterprises producing over six thousand products. 

It would be an understatement to say that the SMEs sector in India is highly heterogeneous in terms of the size of the enterprises, variety of products and services produced and the levels of technology employed. With the SME sector booming across the country, these enterprises are contributing significantly to local, state, regional and national growth and feeding into India’s objectives of inclusive, sustainable development. 

As the digital economy expands, SMEs cannot be left behind and must integrate online to be able to grow and prosper. This development is not without its risks and cybersecurity concerns and digital threats like misinformation are fast becoming a pressing pain point for the SME sector. The unique challenge posed to SMEs by cyber threats is that while the negative consequences of digital risks are just as damaging for the SMEs as they are for larger industries, the former’s ability to counter these threats is not at par with the latter, owing to the limited nature of resources at their disposal. The rapid development of emerging technologies like artificial intelligence makes it easier for malicious actors to develop bots, deepfakes, or other forms of manipulated content that can steer customers away from small businesses and the consequences can be devastating. 

Misinformation is the sharing of inaccurate and misleading information, and the act can be both deliberate and unintentional. Malicious actors can use fake reviews, rumours, or false images to promote negative content or create backlash against a business’ brand and reputation. For a fledgling or growing enterprise, its credibility is a critical asset and any threat to the same is as much a cause for concern as any other operational hindrance. 

Relationship Building to Counter Misinformation

We live in a world that is dominated by brands. A brand should ideally inspire trust. It is the single most powerful and unifying characteristic that embodies an organisation's culture and values and once well-established, can create incremental value. Businesses report industry rumours where misinformation resulted in the devaluation of a product, sowing mistrust among customers, and negatively impacting the companies’ revenue. Mitigating strategies to counter these digital downsides can include implementing greater due diligence and basic cyber hygiene practices, like two-factor or multi-factor authentication, as well as open communication of one’s experiences in the larger professional and business networks. 

The loss of customer trust can be fatal for a business, and for an SME, the access to the scale of digital and other resources required to restore reputations may simply not be a feasible option. Creating your brand story is not just the selling pitch you give to customers and investors, but is also about larger qualitative factors such as your own motivation for starting the enterprise or the emotional connection your audience base enjoys with your organisation. The brand story is a mosaic of multiple tangible and intangible elements that all come together to determine how the brand is perceived by its various stakeholders. Building a compelling and fortified brand story which resonates deeply with people is an important step in developing a robust reputation. It can help innoculate against several degrees of misinformation and malicious attempts and ensure that customers continue to place their faith in the brand despite attempts to hurt this dynamic.

Engaging with the target audience, ie, the customer base is part of an effective marketing tool and misinformation inoculation strategy. SMEs should also continuously assess their strategies, adapt to market changes, and remain agile in their approach to stay competitive and relevant in today's dynamic business environment. These strategies will lead to greater customer engagement through the means of feedback, reviews and surveys which help in building trust and loyalty. Innovative and dynamic customer service engages the target audience and helps in staying in the competition and being relevant.

Crisis Management and Response

Having a crisis management strategy is an important practice for all SMEs and should be mandated for better policy implementation. Businesses need greater due diligence and basic cyber hygiene practices, like two-factor authentication, essential compliances, strong password protocols, transparent disclosure, etc. 

The following steps should form part of a crisis management and response strategy:

• Assessing the damage by identifying the misinformation spread and its impact is the first step.  
• Issuing a response in the form of a public statement by engaging the media should precede legal action. 
• Two levels of communication need to take place in response to a misinformation attack. The first tier is internal, to the employees and it should clarify the implications of the incident and the organisation’s response plan. The other is aimed at customers via direct outreach to clarify the situation and provide accurate information in regard to the matter.  If required the employees can be provided training related to the handling of the customer enquiries regarding the misinformation.
• The digital engagement of the enterprise should be promptly updated and social media platforms and online communications must address the issue and provide clarity and factual information. 
• Immediate action must include a plan to rebuild reputations and trust by ensuring customers of the high quality of products and services. The management should seek customer feedback and show commitment to improving processes and transparency. Sharing positive testimonials and stories of satisfied customers can also help at this stage. 
• Engaging with the community and collaborating with organisations is also an important part of crisis management.

While these steps are for rebuilding and crisis management, further steps also need to be taken:

• Monitoring customer sentiment and gauging the effectiveness of the efforts taken is also necessary. And if required, strategic adjustments can be made in response to the evolving circumstances. 
• Depending on the severity of the impact, management may choose to engage the professional help of PR consultants and crisis management experts to develop comprehensive recovery plans and help navigate the situation.
• A long-term strategy which focuses on building resilience against future attacks is important. Along with this, engaging in transparency and proactive communication with stakeholders is a must.

Legal and Ethical Considerations

SMEs administrators must prioritise ethical market practices and appreciate that SMEs are subject to laws which deal with defamation, intellectual property rights- trademark and copyright infringement in particular, data protection and privacy laws and consumer protection laws. Having the knowledge of these laws and ensuring that there is no infringement upon the rights of other enterprises or their consumers is integral in order to continue engaging in business legally. 

Ethical and transparent business conduct includes clear and honest communication and proactive public redressal mechanisms in the event of misinformation or mistakes. These efforts go a long way towards building trust and accountability. 

Proactive public engagement is an important step in building relationships. SMEs can engage with the community where they conduct their business through outreach programs and social media engagement. Efforts to counter misinformation through public education campaigns that alert customers and other stakeholders about misinformation serve the dual purpose of countering misinformation and creating deep community ties. SME administrators should monitor content and developments in their markets and sectors to ensure that their marketing practices are ethical and not creating or spreading misinformation, be it in the form of active sensationalising of existing content or passive dissemination of misinformation created by others. Fact-checking tools and expert consultations can help address and prevent a myriad of problems and should be incorporated into everyday operations.

Conclusion

Developing strong cybersecurity protocols, practising basic digital hygiene and ensuring regulatory compliances are crucial to ensure that a business not only survives but also thrives. Therefore, a crisis management plan and trust-building along with ethical business and legal practices go a long way in ensuring the future of SMEs.  In today's digital landscape, misinformation is pervasive, and trust has become a cornerstone of successful business operations. It is the bedrock of a resilient and successful SME. By implementing and continuously improving trust-building efforts, businesses can not only navigate the challenges of misinformation but also create lasting value for their customers and stakeholders. Prioritising trust ensures long-term growth and sustainability in an ever-evolving digital landscape.

References 

• https://SME.gov.in/sites/default/files/SME-Strategic-Action-Plan.pdf 
• https://carnegieendowment.org/research/2024/01/countering-disinformation-effectively-an-evidence-based-policy-guide?lang=en 
• https://dcSME.gov.in/Report%20of%20Expert%20Committee%20on%20SMEs%20-%20The%20U%20K%20Sinha%20Committee%20constitutes%20by%20RBI.pdf 

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Introduction

The nation got its first consolidated data protection regulation in the form of the Digital Personal Data Protection Act, 2023, in the month of August, and the Indian netizens got their independence in terms of data protection and privacy. The act lays heavy penalties for non-compliance with the provisions, and the same is under the jurisdiction of a Data Protection Board set up by the Central Government, which enjoys powers equivalent to a civil court. The act upholds the right to data privacy as the fundamental right under Article 19 (1)(A) and 21 of the Constitution of India. The same has been judicially supported in the form of the landmark judgement,  Jus. K.S Puttawamy vs. Union of India of 2018. Let us take a look at the impact the act will make on the Indian netizens. 

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What is Personal Data? 

Personal Data refers to any form of digitised data which can be directly replicated by any person. This includes email IDs, mobile numbers, health data, banking data, photos, etc. A person to whom the personal data belongs is called the Data Principle. A Data principle is anyone who is above the age of 18 years and consents to the data of children/minors. In the case of children/minors, it is mandatory for the parents or guardians to provide their express consent for the processing of personal data for all or any purposes. Any individual who is processing personal data is known as the Data Fiduciry, and individuals registered under the act may act as consent managers to make the consent transparent.  When it comes to the rights of the netizens, it is seen that the act is created with an aspect of  “Safety by Design” to secure the rights and responsibilities of the netizens. 

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Rights secured under the DPDP Act 2023

• Right to Grievance Redressal: The Data fiduciary and the consent manager are required to respond to the grievances of the Data Principal within a time period, which is soon to be prescribed, thus creating a blanket of responsibility for the data fiduciary and consent manager. 
• Right to Nominate: Data Principals have the right to nominate any other individual who shall, in the event of death or incapacity of the data principal, exercise his/her rights.  
• Right to access to information: The Data principal has the right to seek confirmation from Data fiduciaries regarding the processing of their personal data and the summary of the processed data as well. 
• Right to Erasure and Correction: Data principals can reach out to the data fiduciaries in order to exercise their right to correct, complete, update and erasure of their personal data.  
• Territorial Rights: The data is to be processed within India, and processing outside India should be in regard to the services provided in India. 
• Material Rights: The rights are applicable to any personal data collected in digitised form and also for the data collected in a non-digital form but subsequently digitised. 

Obligations for Data Fiduciaries 

The data fiduciaries are mandated to oblige with the following provisions in order to maintain compliance with the laws of the land and by securing the Digital rights of the netizens. 

These are the obligations of the data fiduciaries: 

• Implement technical and organisational measures to safeguard Personal Data. 
• Determine the legal grounds for processing and obtaining consent from Data principals where required. 
• Provide a privacy notice while obtaining consent from Data principals. 
• Implement a mechanism for data principals to exercise their rights.
• Implement a grievance redressal mechanism for handling the queries from Data principals. 
• Irrecoverably delete personal data after the purpose for which it was collected has expired or when the consent has been withdrawn. 
• Have a breach management policy to notify the data protection board and the data principals in accordance with prescribed timelines. 
• Sign a valid contract with Data processors to ensure key obligations are abided by them, including timely deletion of data. 

Conclusion 

As the world steps into the digital age, it is pertinent for the governments of the world to come up with efficient and effective legislation to protect cyber rights and responsibilities, but as cyberspace has no boundaries, nations need to work in synergy to protect their cyber interests and netizens. This can only begin once all nations have indigenous Cyber laws and rights to protect netizens, and the same has been addressed by the Indian Government in the form of the Digital Perosnl Data Protection Act, 2023. The future is full of emerging technologies and the evolution of cyber laws; hence, consolidating a basic legal structure now is of utmost importance and the same is expected to be strengthened in India by the soon-to-be-released Draft Digital India Bill.  

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Introduction:

A new Android malware called NGate is capable of stealing money from payment cards through relaying the data read by the Near Field Communication (“NFС”) chip to the attacker’s device. NFC  is a device which allows  devices such as smartphones to communicate over a short distance wirelessly.  In particular, NGate allows forging the victims’ cards and, therefore, performing fraudulent purchases or withdrawing money from ATMs. . 

 About NGate Malware: 

The whole purpose of NGate malware is to target victims’ payment cards by relaying the NFC data to the attacker’s device. The malware is designed to take advantage of phishing tactics and functionality of the NFC on android based devices. 

Modus Operandi: 

• Phishing Campaigns: The first step is spoofed emails or SMS used to lure the users into installing the  Progressive Web Apps (“PWAs”) or the WebAPKs presented as genuine banking applications. These apps usually have a layout and logo that makes them look like an authentic app of a Targeted Bank which makes them believable. 

• Installation of NGate: When the victim downloads the specific app, he or she is required to input personal details including account numbers and PIN numbers. Users are also advised to turn on or install  NFC on their gadgets and place the payment cards to the back part of the phone to scan the cards. 

• NFCGate Component: One of the main working features of the NGate is the NFCGate, an application created and designed by some students of Technical University of Darmstadt. This tool allows the malware to:
  • • Collect NFC traffic from payment cards in the vicinity. 
    • Transmit, or relay this data to the attacker’s device through a server. 
    • Repeat data that has been previously intercepted or otherwise copied.

It is important to note that some aspects of NFCGate mandate a rooted device; however, forwarding NFC traffic can occur with devices that are not rooted, and therefore can potentially ensnare more victims. ‍

Technical Mechanism of Data Theft:

• Data Capture: The malware exploits the NFC communication feature on android devices and reads the information from the payment card, if the card is near the infected device. It is able to intercept and capture the sensive card details.  

• Data Relay: The stolen information  is transmitted through a server to the attacker’s device so that he/she is in a position to mimic the victim’s card. 

• Unauthorized Transactions: Attackers get access to spend money on the merchants or withdraw money from the ATM that has NFC enabled. This capability marks a new level of Android malware in that the hackers are able to directly steal money without having to get hold of the card. 

Social Engineering Tactics: 

In most cases, attackers use social engineering techniques to obtain more information from the target before implementing the attack. In the second phase, attackers may pretend to be representatives of a bank that there is a problem with the account and offer to download a program called NGate, which in fact is a Trojan under the guise of an application for confirming the security of the account. This method makes it possible for the attackers to get ITPIN code from the sides of the victim, which enables them to withdraw money from the targeted person’s account without authorization. 

 Technical Analysis:

The analysis of malicious file hashes and phishing links are below:

Malicious File Hashes:

csob_smart_klic.apk:

• MD5: 7225ED2CBA9CB6C038D8
• Classification: Android/Spy.NGate.B

csob_smart_klic.apk:

• MD5: 66DE1E0A2E9A421DD16B
• Classification: Android/Spy.NGate.C

george_klic.apk:

• MD5: DA84BC78FF2117DDBFDC
• Classification: Android/Spy.NGate.C

george_klic-0304.apk:

• MD5: E7AE59CD44204461EDBD
• Classification: Android/Spy.NGate.C

rb_klic.apk:

• MD5: 103D78A180EB973B9FFC
• Classification: Android/Spy.NGate.A

rb_klic.apk:

• MD5: 11BE9715BE9B41B1C852
• Classification: Android/Spy.NGate.C.

Phishing URLs:

Phishing URL: 

• https://client.nfcpay.workers[.]dev/?key=8e9a1c7b0d4e8f2c5d3f6b2

Additionally, several distinct phishing websites have been identified, including:

• rb.2f1c0b7d.tbc-app[.]life
• geo-4bfa49b2.tbc-app[.]life
• rb-62d3a.tbc-app[.]life
• csob-93ef49e7a.tbc-app[.]life
• george.tbc-app[.]life.

Analysis:

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Broader Implications of NGate: 

The ultramodern features of NGate mean that its manifestation is not limited to financial swindling. An attacker can also generate a copy of NFC access cards and get  full access when hacking into restricted areas, for example, the corporate offices or restricted facility. Moreover, it is also safe to use the capacity to capture and analyze NFC traffic as threats to identity theft and other forms of cyber-criminality. 

Precautionary measures to be taken:

To protect against NGate and similar threats, users should consider the following strategies:

• Disable NFC: As mentioned above, NFC should be not often used, it is safe to turn NFC on Android devices off. This perhaps can be done from the general control of the device in which the bursting modes are being set. 

• Scrutinize App Permissions: Be careful concerning the permission that applies to the apps that are installed particularly the ones allowed to access the device. Hence, it is very important that applications should be downloaded only from genuine stores like Google Play Store only. 

• Use Security Software: The malware threat can be prevented by installing relevant security applications that are available in the market. 

• Stay Informed: As it has been highlighted, it is crucial for a person to know risks that are associated with the use of NFC while attempting to safeguard an individual’s identity. 

Conclusion: 

The presence of malware such as NGate is proof of the dynamism of threats in the context of mobile payments. Through the utilization of NFC function, NGate is a marked step up of Android malware implying that the attackers can directly manipulate the cash related data of the victims regardless of the physical aspect of the payment card. This underscores the need to be careful when downloading applications and to be keen on the permission one grants on the application. Turn NFC when not in use, use good security software and be aware of  the latest scams are some of the measures that help to fight this high level of financial fraud. The  attackers are now improving their methods. It is only right for the people and companies to take the right steps in avoiding the breach of privacy and identity theft.

Reference:

• https://www.welivesecurity.com/en/eset-research/ngate-android-malware-relays-nfc-traffic-to-steal-cash/
• https://therecord.media/android-malware-atm-stealing-czech-banks
• https://www.darkreading.com/mobile-security/nfc-traffic-stealer-targets-android-users-and-their-banking-info
• https://cybersecuritynews.com/new-ngate-android-malware/

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