Cyber Resolutions for 2025: Because Hackers Won't Take a Day Off

Introduction

The hospitality industry is noted to be one of the industries most influenced by technology. Hotels, restaurants, and travel services are increasingly reliant on digital technologies to automate core operations and customer interactions. The shift to electronic modes of conducting business has made the industry a popular target for cyber threats. In light of increasing cyber threats, safeguarding personal and sensitive personal data on the part of the hospitality industry becomes significant not only from a customer standpoint but also from an organisational and legal perspective.

Role of cybersecurity in the hospitality industry

A hospitality industry-based entity (“HI entity”) deploys several technologies not only to automate operations but to also deliver excellent customer experiences. Technologies such as IoTs that enable smart controls in rooms, Point-of-Sale systems that manage reservations, Call Accounting Systems that track and record customer calls, keyless entry systems, and mobile apps that facilitate easy booking and service requests are popularly used in addition to operative technologies such as Property Management Systems, Hotel Accounting Systems, Local Area Networks (LAN).{1} These technologies collect vast volumes of data daily due to the nature of operations. Such data necessarily includes personal information such as names, addresses, phone numbers, email IDs etc. and sensitive information such as gender, bank account and payment details, health information pertaining to food allergens etc. Resultantly, the breach and loss of such critical data impacts customer trust and loyalty and in turn, their retention within the business. Lack of adequate cybersecurity measures also impacts the reputation and goodwill of an HI entity since customers are more likely to opt for establishments that prioritise the protection of their data. In 2022, cybercriminals syphoned 20GB of internal documents and customer data from Marriott Hotels, which included credit card information and staff information such as wage data, corporate card number and even a personnel assessment file. A much larger breach was seen in 2018, where 383 million booking records and 5.3 million unencrypted passport numbers were stolen from Marriott’s servers.{2}

Cybersecurity is also central to safeguarding trade secrets and key confidential trade information. An estimate of US $6 trillion per year on average amounts to losses generated from cybercrimes.{3} The figure, however, does not include the cost of breach, expenses related to incident response, legal fees, regulatory fines etc which may be significantly higher for a HI entity when loss of potential profits is factored in.

Cybersecurity is also central from a legal standpoint. Legal provisions in various jurisdictions mandate the protection of guest data. In India, the Digital Personal Data Protection Act 2023, imposes a penalty of up to Rs. 50 Crores on a breach in observing obligations to take reasonable security safeguards to prevent personal data breach.{4} Similarly, the General Data Protection Regulation (GDPR) of the European Union also has guidelines for protecting personal data. Several other industry-specific rules, such as those pertaining to consumer protection,  may also be applicable.

Breaches and Mitigation

There are several kinds of cyber security threats faced by an HI entity. “Fake Booking” is a popular method of cyber attack, whereby attackers build and design a website that is modelled exactly after the hotel’s legitimate website. Many customers end up using such malicious phishing websites thereby exposing their personal and sensitive personal data to threats. Additionally, the provision of free wifi within hotel premises, usually accessible freely to the public, implies that a malicious actor may introduce viruses and updates bearing malware. Other common cyber threats include denial of service (DoS) attacks, supply chain attacks, ransomware threats, SQL injection attacks (a type of attack where malicious code is inserted into a database to manipulate data and gain access to information), buffer overflow or buffer overrun (when the amount of data exceeds its storage capacity, implying that the excess data overflows into other memory locations and corrupt or overwrites data in those locations). 

One of the best ways to manage data breaches is to leverage newer technologies that operate on a “privacy by design” model. An HI entity must deploy web application firewalls (WAF) that differ from regular firewalls since they can filter the content of specific web applications and prevent cyber attacks. Another method to safeguard data is by deploying a digital certificate which binds a message/instruction to the owner/generator of the message. This is useful in preventing any false claims fraud by customers. Digital certificates may be deployed on distributed ledger technologies such as blockchain, that are noted for their immutability, transparency and security. Self-sovereign identities or Identifiers (SSI) are also a security use-concept of blockchain whereby individuals own and control their personal data, thereby eliminating reliance on central authorities.{5} In the hospitality industry, SSIs enhance cybersecurity by securely storing identity-related information on a decentralised network, thereby reducing the risk of data breaches. Users can selectively share their information, ensuring privacy and minimising data exposure. This approach not only protects guests' personal details but also streamlines authentication processes, making interactions safer and more efficient.

From a less technical standpoint, cybersecurity insurance may be opted for by a hotel to secure themselves and customer information against breach. Through such insurance, a hotel may cover the liability that arises from breaches caused by both first- and third-party actions.{6} Additionally, Payment Cards Industry Data Security Standards should be adhered to, since these standards ensure that businesses should apply best practices when processing credit card data through optimised security. Employee training and upskilling in basic, practical cybersecurity measures and good practices is also a critical component of a comprehensive cybersecurity strategy.

References:

• [1]  The Growing Importance of Cybersecurity in the Hospitality Industry”, Alfatec, 11 September 2023 https://www.alfatec.ai/academy/resource-library/the-growing-importance-of-cybersecurity-in-the-hospitality-industry
• [2]  Vigliarolo, Brandon, “Marriott Hotels admit to third data breach in 4 years”, 6 July 2022 https://www.theregister.com/2022/07/06/marriott_hotels_suffer_yet_another/#:~:text=In%20the%20case%20of%20the,of%20an%20individual%20organization%20ever. 

• [3] Shabani, Neda & Munir, Arslan. (2020). A Review of Cyber Security Issues in the Hospitality Industry. 10.1007/978-3-030-52243-8_35. https://www.researchgate.net/publication/342683038_A_Review_of_Cyber_Security_Issues_in_Hospitality_Industry/citation/download    
• [4] The Digital Personal Data Protection Act 2023 https://www.meity.gov.in/writereaddata/files/Digital%20Personal%20Data%20Protection%20Act%202023.pdf 
• [5]  “What is self-sovereign identity?”, Sovrin, 6 December 2018 https://sovrin.org/faq/what-is-self-sovereign-identity/ 
• [6] Yasar, Kinza, “Cyber Insurance”, Tech Target https://www.techtarget.com/searchsecurity/definition/cybersecurity-insurance-cybersecurity-liability-insurance 

Introduction

The advancement of technology has brought about remarkable changes in the aviation industry, including the introduction of inflight internet access systems. While these systems provide passengers with connectivity during their flights, they also introduce potential vulnerabilities that can compromise the security of aircraft systems.

Inflight Internet Access Systems

Inflight internet access systems have become integral to the modern air travel experience, allowing passengers to stay connected even at 30,000 feet. However, these systems can also be attractive targets for hackers, raising concerns about the safety and security of aircraft operations.

The Vulnerabilities of Inflight Internet Access Systems:

Securing Networked Avionics

Avionics, the electronic systems that support aircraft operation, play a crucial role in flight safety and navigation. While networked avionics are designed with robust security measures, they are not invulnerable to cyber threats. Therefore, it is essential to implement comprehensive security measures to protect these critical systems.

1. Ensuring Robust Architecture: Networked avionics should be designed with a strong focus on security. Implementing secure network architectures, such as segmentation and isolation, can minimise the risk of unauthorised access and limit the potential impact of a breach.
2. Rigorous Security Testing: Avionics systems should undergo rigorous security testing to identify vulnerabilities and weaknesses. Regular assessments, penetration testing, and vulnerability scanning are essential to proactively address any security flaws.
3. Collaborative Industry Efforts: Collaboration between manufacturers, airlines, regulatory bodies, and security researchers is crucial in strengthening the security of networked avionics. Sharing information, best practices, and lessons learned can help identify and address emerging threats effectively.
4. Continuous Monitoring and Updtes: Networked avionics should be continuously monitored for any potential security breaches. Prompt updates and patches should be applied to address newly discovered vulnerabilities and protect against known attack vectors.

Best practices to be adopted for the security of  Aircraft Systems

1. Holistic Security Approach: Recognizing the interconnectedness of inflight internet access systems and networked avionics is essential. A holistic security approach should be adopted to address vulnerabilities in both systems and protect the overall aircraft infrastructure.
2. Comprehensive Security Measures: The security of inflight internet access systems should be on par with any other internet-connected device. Strong authentication, encryption, intrusion detection, and prevention systems should be implemented to mitigate risks and ensure the integrity of data transmissions.
3. Responsible Practices and Industry Collaboration: Encouraging responsible practices and fostering collaboration between security researchers and industry stakeholders can accelerate the identification and remediation of vulnerabilities. Open communication channels and a cooperative mindset are vital in addressing emerging threats effectively.
4. Robust Access Controls: Strong access controls, such as multi-factor authentication and role-based access, should be implemented to limit unauthorised access to avionics systems. Only authorised personnel should have the necessary privileges to interact with these critical systems.

Conclusion

Inflight internet access systems bring convenience and connectivity to air travel but also introduce potential risks to the security of aircraft systems. It is crucial to understand and address the vulnerabilities associated with these systems to protect networked avionics and ensure passenger safety. By implementing robust security measures, conducting regular assessments, fostering collaboration, and adopting a comprehensive approach to aircraft cybersecurity, the aviation industry can mitigate the risks and navigate the sky with enhanced safety and confidence. Inflight internet access systems and networked avionics are vital components of modern aircraft, providing connectivity and supporting critical flight operations. Balancing connectivity and cybersecurity is crucial to ensure the safety and integrity of aircraft systems.

Executive Summary:

A photo claiming that Mr. Rowan Atkinson, the famous actor who played the role of Mr. Bean, lying sick on bed is circulating on social media. However, this claim is false. The image is a digitally altered picture of Mr.Barry Balderstone from Bollington, England, who died in October 2019 from advanced Parkinson’s disease. Reverse image searches and media news reports confirm that the original photo is of Barry, not Rowan Atkinson. Furthermore, there are no reports of Atkinson being ill; he was recently seen attending the 2024 British Grand Prix. Thus, the viral claim is baseless and misleading.

Claims:

A viral photo of Rowan Atkinson aka Mr. Bean, lying on a bed in sick condition.

‍

Fact Check:

When we received the posts, we first did some keyword search based on the claim made, but no such posts were found to support the claim made.Though, we found an interview video where it was seen Mr. Bean attending F1 Race on July 7, 2024. 

Then we reverse searched the viral image and found a news report that looked similar to the viral photo of Mr. Bean, the T-Shirt seems to be similar in both the images.

‍

The man in this photo is Barry Balderstone who was a civil engineer from Bollington, England, died in October 2019 due to advanced Parkinson’s disease. Barry received many illnesses according to the news report and his application for extensive healthcare reimbursement was rejected by the East Cheshire Clinical Commissioning Group.

Taking a cue from this, we then analyzed the image in an AI Image detection tool named, TrueMedia. The detection tool found the image to be AI manipulated. The original image is manipulated by replacing the face with Rowan Atkinson aka Mr. Bean.

‍

Hence, it is clear that the viral claimed image of Rowan Atkinson bedridden is fake and misleading. Netizens should verify before sharing anything on the internet.

Conclusion:

Therefore, it can be summarized that the photo claiming Rowan Atkinson in a sick state is fake and has been manipulated with another man’s image. The original photo features Barry Balderstone, the man who was diagnosed with stage 4 Parkinson’s disease and subsequently died in 2019. In fact, Rowan Atkinson seemed perfectly healthy recently at the 2024 British Grand Prix. It is important for people to check on the authenticity before sharing so as to avoid the spreading of misinformation.

• Claim: A Viral photo of Rowan Atkinson aka Mr. Bean, lying on a bed in a sick condition.
• Claimed on: X, Facebook
• Fact Check: Fake & Misleading