The horizon of progress: India’s new telecom bill
Introduction
As the sun rises on a new chapter in the Indian telecommunications narrative, the corridors of power in New Delhi are abuzz with palpable excitement and a hint of solemnity. Here, a groundbreaking proposal stands before the lawmakers of the Lok Sabha, not simply a proposed amendment or update to an existing statute, but the cornerstone of a reimagined communications epoch—the Telecommunications Bill of 2023. In every sense, this legislative masterpiece embodies a country at the intersection of tradition and innovation, eager to part ways with vestiges of colonial infrastructure that have shaped its modern landscape.
The Origins
Steeped in history, India's telecommunications system has persevered through a patchwork of regulations and ad hoc policies, growing somewhat unwieldy under the shadow of the Indian Telegraph Act (1885), the Wireless Telegraphy Act (1933), and the Telegraph Wires (Unlawful Possession) Act (1950). Yet, it is within this context of the old guard, a relic of British administration, that the new Telecommunications Bill seeks to transcend the limitations of the past. It aims to dismantle barriers and create an ecosystem that is fluid, adaptable, and resonant with the rapid cadence of technological advancements and the demands of a population increasingly reliant on digital connectivity.
In crafting this bill, the creators have meticulously knitted together an intricate fabric of vibrant threads, each signifying a pillar of progress. To herald an era of unparalleled growth and dynamism, the bill looks beyond the scope of traditional telecommunication services, boldly embracing the convergence of digital mediums such as wire, radio, and optical fibers, aligning with the modalities of 21st-century communication. The bill’s very essence is innovation, etching a new paradigm through its provisions and signalling India's readiness to interface with the ever-expanding digital frontier.
The Defining Features
A novel and defining feature of this bill is its departure from a rigid licensing regime. It forges ahead with 'authorizations'—a signifier that resonates with flexibility, adaptability, and a regulatory approach that isn't mired in bureaucratic inertia but is rather an enabler of swift technological adoption and market responsiveness. This transformative philosophy signifies a departure from the byzantine processes of yore, orbiting instead toward an agile governance model that is both responsive to current needs and anticipative of future trends.
The introduction of mandatory biometric authentication for telecom customers articulates an unyielding stance against the rampant misuse of communication networks. Indeed, this measure draws a fine line between the right to privacy and the exigencies of data protection, posing ethical questions that animate public discourse. This balance seeks to thwart unsolicited commercial communication, exemplifying the state's vigil on the sanctuaries of personal space and tranquility.
In addition, the forward-looking bill tactically addresses the strategic use of spectrum resources with an undercurrent of prescience. By granting ‘spectrum assets’ legislative stature through the National Frequency Allocation Plan and enabling operators to adapt through 'refarming', the bill forms a visionary blueprint for resource optimization. It inherently recognizes that bandwidth is not simply a commercial commodity but one that serves the wider canvas of national imperatives, connectivity goals, and developmental aspirations.
Further embodying the dual themes of openness and vigilance, the bill incorporates provisions for interception and the implementation of a 'trusted sources' regime, a tacit acknowledgement of the cybersecurity challenges that loom on the horizon amidst increasing geopolitical strains. These measures exemplify the act of walking a tightrope between the democratic ideals of transparency and the unyielding requirements of state security.
Looking to the skies, the bill embraces satellite technologies, foreseeing their potential in unshackling the remote and marginalized areas from the constraints of terrestrial infrastructure and thus forging a digitally inclusive society. Acknowledging the expanse of the Indian subcontinent, the bill paves the way for an interconnected, digital hinterland via thoughtful satellite spectrum allocations.
Emphasizing the human thread in the digital weave, the reformulation of the Universal Service Obligation Fund into 'Digital Bharat Nidhi' underscores an unwavering commitment to reaching the unreached. It's the crystallization of a promise that every Indian, regardless of geographical and socio-economic divides, will be privy to the lenses of opportunity presented by the digital revolution.
The Watershed Moment
The introduction of the Telecommunications Bill of 2023 is a watershed moment, a convergence where history and opportunity coalesce, propelling a nation forward with the ambitions of a burgeoning superpower replacing the Indian Telegraph Act (1885), the Wireless Telegraphy Act (1933), and the Telegraph Wires (Unlawful Possession) Act (1950). It carries within its articles and clauses the anticipation of a billion dreams, the catalyst to a regulatory environment that nurtures innovation, equality, and a forward leap into the future.
Conclusion
Through its comprehensive scope and visionary approach, the bill writes a fresh chapter in India's digital saga. It is an unfolding story, pregnant with the possibilities of a nascent digital age, charting a trajectory for an India poised to define its own digital dome of the sky, under which its citizens will thrive for generations to come. With every legislative step, India crafts its legacy, a narrative of evolution, a tableau that reflects the aspirations of its people and their resolve to embrace the force of technology for the collective good. As this bill advances through the legislative labyrinth, it carries the spirit of a digital renaissance nestled in the heart of the world's largest democracy.
References
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Executive Summary:
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Claims:
The video which allegedly claims that the Hon'ble Minister of Home Affairs, Shri Amit Shah will be terminating the reservation quota systems of scheduled castes (SCs), scheduled tribes (STs) and other backward classes (OBCs) if BJP government was formed again has been viral on social media platforms.
English Translation: If the BJP government is formed again we will cancel ST, SC reservations: Hon'ble Minister of Home Affairs, Shri Amit Shah
Fact Check:
When the video was received we closely observed the name of the news media channel, and it was V6 News. We divided the video into keyframes and reverse searched the images. For one of the keyframes of the video, we found a similar video with the caption “Union Minister Amit Shah Comments Muslim Reservations | V6 Weekend Teenmaar” uploaded by the V6 News Telugu’s verified Youtube channel on April 23, 2023. Taking a cue from this, we also did some keyword searches to find any relevant sources. In the video at the timestamp of 2:38, Hon'ble Minister of Home Affairs, Shri Amit Shah talks about religion-based reservations calling ‘unconstitutional Muslim Reservation’ and that the Government will remove it.
Further, he talks about the SC, ST, and OBC reservations having full rights for quota but not the Muslim reservation.
While doing the reverse image, we found many other videos uploaded by other media outlets like ANI, Hindustan Times, The Economic Times, etc about ending Muslim reservations from Telangana state, but we found no such evidence that supports the viral claim of removing SC, ST, OBC quota system. After further analysis for any sign of alteration, we found that the viral video was edited while the original information is different. Hence, it’s misleading and false.
Conclusion:
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- Claimed on: X (formerly known as Twitter)
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Executive Summary:
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Claims:
A photo circulating in the media depicts an Israeli Army dog attacking an elderly Palestinian woman.
Fact Check:
Upon receiving the posts, we closely analyzed the image and found certain discrepancies that are commonly seen in AI-generated images. We can clearly see the watermark “IN.VISUALART” and also the hand of the old lady looks odd.
We then checked in AI-Image detection tools named, True Media and contentatscale AI detector. Both found potential AI Manipulation in the image.
Both tools found it to be AI Manipulated. We then keyword searched for relevant news regarding the viral photo. Though we found relevant news, we didn’t get any credible source for the image.
The photograph that was shared around the internet has no credible source. Hence the viral image is AI-generated and fake.
Conclusion:
The circulating photo of an Israeli Army dog attacking an elderly Palestinian woman is misleading. The incident did occur as per the several news channels, but the photo depicting the incident is AI-generated and not real.
- Claim: A photo being shared online shows an elderly Palestinian woman being attacked by an Israeli Army dog.
- Claimed on: X, Facebook, LinkedIn
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Introduction
The role of ‘Small and Medium Enterprises’ (SMEs) in the economic and social development of the country is well established. The SME sector is often driven by individual creativity and innovation. With its contribution at 8% of the country’s GDP, and 45% of the manufactured output and 40% of its exports, SMEs provide employment to about 60 million persons through over 26 million enterprises producing over six thousand products.
It would be an understatement to say that the SMEs sector in India is highly heterogeneous in terms of the size of the enterprises, variety of products and services produced and the levels of technology employed. With the SME sector booming across the country, these enterprises are contributing significantly to local, state, regional and national growth and feeding into India’s objectives of inclusive, sustainable development.
As the digital economy expands, SMEs cannot be left behind and must integrate online to be able to grow and prosper. This development is not without its risks and cybersecurity concerns and digital threats like misinformation are fast becoming a pressing pain point for the SME sector. The unique challenge posed to SMEs by cyber threats is that while the negative consequences of digital risks are just as damaging for the SMEs as they are for larger industries, the former’s ability to counter these threats is not at par with the latter, owing to the limited nature of resources at their disposal. The rapid development of emerging technologies like artificial intelligence makes it easier for malicious actors to develop bots, deepfakes, or other forms of manipulated content that can steer customers away from small businesses and the consequences can be devastating.
Misinformation is the sharing of inaccurate and misleading information, and the act can be both deliberate and unintentional. Malicious actors can use fake reviews, rumours, or false images to promote negative content or create backlash against a business’ brand and reputation. For a fledgling or growing enterprise, its credibility is a critical asset and any threat to the same is as much a cause for concern as any other operational hindrance.
Relationship Building to Counter Misinformation
We live in a world that is dominated by brands. A brand should ideally inspire trust. It is the single most powerful and unifying characteristic that embodies an organisation's culture and values and once well-established, can create incremental value. Businesses report industry rumours where misinformation resulted in the devaluation of a product, sowing mistrust among customers, and negatively impacting the companies’ revenue. Mitigating strategies to counter these digital downsides can include implementing greater due diligence and basic cyber hygiene practices, like two-factor or multi-factor authentication, as well as open communication of one’s experiences in the larger professional and business networks.
The loss of customer trust can be fatal for a business, and for an SME, the access to the scale of digital and other resources required to restore reputations may simply not be a feasible option. Creating your brand story is not just the selling pitch you give to customers and investors, but is also about larger qualitative factors such as your own motivation for starting the enterprise or the emotional connection your audience base enjoys with your organisation. The brand story is a mosaic of multiple tangible and intangible elements that all come together to determine how the brand is perceived by its various stakeholders. Building a compelling and fortified brand story which resonates deeply with people is an important step in developing a robust reputation. It can help innoculate against several degrees of misinformation and malicious attempts and ensure that customers continue to place their faith in the brand despite attempts to hurt this dynamic.
Engaging with the target audience, ie, the customer base is part of an effective marketing tool and misinformation inoculation strategy. SMEs should also continuously assess their strategies, adapt to market changes, and remain agile in their approach to stay competitive and relevant in today's dynamic business environment. These strategies will lead to greater customer engagement through the means of feedback, reviews and surveys which help in building trust and loyalty. Innovative and dynamic customer service engages the target audience and helps in staying in the competition and being relevant.
Crisis Management and Response
Having a crisis management strategy is an important practice for all SMEs and should be mandated for better policy implementation. Businesses need greater due diligence and basic cyber hygiene practices, like two-factor authentication, essential compliances, strong password protocols, transparent disclosure, etc.
The following steps should form part of a crisis management and response strategy:
- Assessing the damage by identifying the misinformation spread and its impact is the first step.
- Issuing a response in the form of a public statement by engaging the media should precede legal action.
- Two levels of communication need to take place in response to a misinformation attack. The first tier is internal, to the employees and it should clarify the implications of the incident and the organisation’s response plan. The other is aimed at customers via direct outreach to clarify the situation and provide accurate information in regard to the matter. If required the employees can be provided training related to the handling of the customer enquiries regarding the misinformation.
- The digital engagement of the enterprise should be promptly updated and social media platforms and online communications must address the issue and provide clarity and factual information.
- Immediate action must include a plan to rebuild reputations and trust by ensuring customers of the high quality of products and services. The management should seek customer feedback and show commitment to improving processes and transparency. Sharing positive testimonials and stories of satisfied customers can also help at this stage.
- Engaging with the community and collaborating with organisations is also an important part of crisis management.
While these steps are for rebuilding and crisis management, further steps also need to be taken:
- Monitoring customer sentiment and gauging the effectiveness of the efforts taken is also necessary. And if required, strategic adjustments can be made in response to the evolving circumstances.
- Depending on the severity of the impact, management may choose to engage the professional help of PR consultants and crisis management experts to develop comprehensive recovery plans and help navigate the situation.
- A long-term strategy which focuses on building resilience against future attacks is important. Along with this, engaging in transparency and proactive communication with stakeholders is a must.
Legal and Ethical Considerations
SMEs administrators must prioritise ethical market practices and appreciate that SMEs are subject to laws which deal with defamation, intellectual property rights- trademark and copyright infringement in particular, data protection and privacy laws and consumer protection laws. Having the knowledge of these laws and ensuring that there is no infringement upon the rights of other enterprises or their consumers is integral in order to continue engaging in business legally.
Ethical and transparent business conduct includes clear and honest communication and proactive public redressal mechanisms in the event of misinformation or mistakes. These efforts go a long way towards building trust and accountability.
Proactive public engagement is an important step in building relationships. SMEs can engage with the community where they conduct their business through outreach programs and social media engagement. Efforts to counter misinformation through public education campaigns that alert customers and other stakeholders about misinformation serve the dual purpose of countering misinformation and creating deep community ties. SME administrators should monitor content and developments in their markets and sectors to ensure that their marketing practices are ethical and not creating or spreading misinformation, be it in the form of active sensationalising of existing content or passive dissemination of misinformation created by others. Fact-checking tools and expert consultations can help address and prevent a myriad of problems and should be incorporated into everyday operations.
Conclusion
Developing strong cybersecurity protocols, practising basic digital hygiene and ensuring regulatory compliances are crucial to ensure that a business not only survives but also thrives. Therefore, a crisis management plan and trust-building along with ethical business and legal practices go a long way in ensuring the future of SMEs. In today's digital landscape, misinformation is pervasive, and trust has become a cornerstone of successful business operations. It is the bedrock of a resilient and successful SME. By implementing and continuously improving trust-building efforts, businesses can not only navigate the challenges of misinformation but also create lasting value for their customers and stakeholders. Prioritising trust ensures long-term growth and sustainability in an ever-evolving digital landscape.
References
- https://SME.gov.in/sites/default/files/SME-Strategic-Action-Plan.pdf
- https://carnegieendowment.org/research/2024/01/countering-disinformation-effectively-an-evidence-based-policy-guide?lang=en
- https://dcSME.gov.in/Report%20of%20Expert%20Committee%20on%20SMEs%20-%20The%20U%20K%20Sinha%20Committee%20constitutes%20by%20RBI.pdf
