Misinformation in Crisis: Challenges and Role of Social Media
Introduction
Social media has emerged as a leading source of communication and information; its relevance cannot be ignored during natural disasters since it is relied upon by governments and disaster relief organisations as a tool for disseminating aid and relief-related resources and communications instantly. During disaster times, social media has emerged as a primary source for affected populations to access information on relief resources; community forums offering aid resources and official government channels for government aid have enabled efficient and timely administration of relief initiatives.
However, given the nature of social media, misinformation risks during natural disasters has also emerged as a primary concern that severely hampers aid administration during natural disasters. The disaster-disinformation network offers some sensationalised influential campaigns against communities at their most vulnerable. Victims who seek reliable resources during natural calamities often reach out to inhospitable campaigns and may experience delayed or lack of access to necessary healthcare, significantly impacting their recovery and survival. This delay can lead to worsening medical conditions and an increased death toll among those affected by the disaster. Victims may lack clear information on the appropriate agencies to seek assistance from, causing confusion and delays in receiving help.
Misinformation Threat Landscape during Natural Disaster
During the 2018 floods in Kerala, it was noted that a fake video on water leakage from the Mullaperyar Dam created panic among the citizens and negatively impacted the rescue operations. Similarly, in 2017, reports emerged claiming that Hurricane Irma had caused sharks to be displaced onto a Florida highway. Similar stories, accompanied by the same image, resurfaced following Hurricanes Harvey and Florence. The disaster-affected nation may face international criticism and fail to receive necessary support due to its perceived inability to manage the crisis effectively. This lack of confidence from the global community can further exacerbate the challenges faced by the nation, leaving it more vulnerable and isolated in its time of need.
The spread of misinformation through social media severely hinders the administration of aid and relief operations during natural disasters since it hinders first responders' efforts to counteract and reduce the spread of misinformation, rumours, and false information and declines public trust in government, media, and non-governmental organisations (NGOs), who are often the first point of contact for both victims and officials due to their familiarity with the region and the community. In Moldova, it was noted that foreign influence has exploited the ongoing drought to create divisions between the semi-autonomous regions of Transnistria and Gagauzia and the central government in Chisinau. News coverage critical of the government leverages economic and energy insecurities to incite civil unrest in this already unstable region. Additionally, First responders may struggle to locate victims and assist them to safety, complicating rescue operations. The inability to efficiently find and evacuate those in need can result in prolonged exposure to dangerous conditions and a higher risk of injury or death.
Further, international aid from other countries could be impeded, affecting the overall relief effort. Without timely and coordinated support from the global community, the disaster response may be insufficient, leaving many needs unmet. Further, misinformation also impedes military, reducing the effectiveness of rescue and relief operations. Military assistance often plays a crucial role in disaster response, and any delays can hinder efforts to provide immediate and large-scale aid.
Misinformation also creates problems of allocation of relief resources to unaffected areas which resultantly impacts aid processes for regions in actual need. Following the April 2015 earthquake in Nepal, a Facebook post claimed that 300 houses in Dhading needed aid. Shared over 1,000 times, it reached around 350,000 people within 48 hours. The originator aimed to seek help for Ward #4’s villagers via social media. Given the average Facebook user has 350 contacts, the message was widely viewed. However, the need had already been reported on quakemap.org, a crisis-mapping database managed by Kathmandu Living Labs, a week earlier. Helping Hands, a humanitarian group was notified on May 7, and by May 11, Ward #4 received essential food and shelter. The re-sharing and sensationalisation of outdated information could have wasted relief efforts since critical resources would have been redirected to a region that had already been secured.
Policy Recommendations
Perhaps the most important step in combating misinformation during natural disasters is the increasing public education and the rapid, widespread dissemination of early warnings. This was best witnessed in the November 1970 tropical cyclone in southeastern Bangladesh, combined with a high tide, struck southeastern Bangladesh, leaving more than 300,000 people dead and 1.3 million homeless. In May 1985, when a comparable cyclone and storm surge hit the same area, local dissemination of disaster warnings was much improved and the people were better prepared to respond to them. The loss of life, while still high (at about 10,000), the numbers were about 3% of that in 1970. On a similar note, when a devastating cyclone struck the same area of Bangladesh in May 1994, fewer than 1,000 people died. In India, the 1977 cyclone in Andra Pradesh killed 10,000 people, but a similar storm in the same area 13 years later killed only 910. The dramatic difference in mortalities was owed to a new early-warning system connected with radio stations to alert people in low-lying areas.
Additionally, location-based filtering for monitoring social media during disasters is considered as another best practice to curb misinformation. However, agencies should be aware that this method may miss local information from devices without geolocation enabled. A 2012 Georgia Tech study found that less than 1.4 percent of Twitter content is geolocated. Additionally, a study by Humanity Road and Arizona State University on Hurricane Sandy data indicated a significant decline in geolocation data during weather events.
Alternatively, Publish frequent updates to promote transparency and control the message. In emergency management and disaster recovery, digital volunteers—trusted agents who provide online support—can assist overwhelmed on-site personnel by managing the vast volume of social media data. Trained digital volunteers help direct affected individuals to critical resources and disseminate reliable information.
Enhancing the quality of communication requires double-verifying information to eliminate ambiguity and reduce the impact of misinformation, rumors, and false information must also be emphasised. This approach helps prevent alert fatigue and "cry wolf" scenarios by ensuring that only accurate, relevant information is disseminated. Prioritizing ground truth over assumptions and swiftly releasing verified information or acknowledging the situation can bolster an agency's credibility. This credibility allows the agency to collaborate effectively with truth amplifiers. Prebunking and Debunking methods are also effective way to counter misinformation and build cognitive defenses to recognise red flags. Additionally, evaluating the relevance of various social media information is crucial for maintaining clear and effective communication.
References
- https://www.nature.com/articles/s41598-023-40399-9#:~:text=Moreover%2C%20misinformation%20can%20create%20unnecessary,impacting%20the%20rescue%20operations29.
- https://www.redcross.ca/blog/2023/5/why-misinformation-is-dangerous-especially-during-disasters
- https://www.soas.ac.uk/about/blog/disinformation-during-natural-disasters-emerging-vulnerability
- https://www.dhs.gov/sites/default/files/publications/SMWG_Countering-False-Info-Social-M dia-Disasters-Emergencies_Mar2018-508.pdf
Related Blogs
Introduction
The appeal is to be heard by the TDSAT (telecommunication dispute settlement & appellate tribunal) regarding several changes under Digital personal data protection. The Changes should be a removal of the deemed consent, a change in appellate mechanism, No change in delegation legislation, and under data breach. And there are some following other changes in the bill, and the digital personal data protection bill 2023 will now provide a negative list of countries that cannot transfer the data.
New Version of the DPDP Bill
The Digital Personal Data Protection Bill has a new version. There are three major changes in the 2022 draft of the digital personal data protection bill. The changes are as follows: The new version proposes changes that there shall be no deemed consent under the bill and that the personal data processing should be for limited uses only. By giving the deemed consent, there shall be consent for the processing of data for any purposes. That is why there shall be no deemed consent.
- In the interest of the sovereignty
- The integrity of India and the National Security
- For the issue of subsidies, benefits, services, certificates, licenses, permits, etc
- To comply with any judgment or order under the law
- To protect, assist, or provide service in a medical or health emergency, a disaster situation, or to maintain public order
- In relation to an employee and his/her rights
The 2023 version now includes an appeals mechanism
It states that the Board will have the authority to issue directives for data breach remediation or mitigation, investigate data breaches and complaints, and levy financial penalties. It would be authorised to submit complaints to alternative dispute resolution, accept voluntary undertakings from data fiduciaries, and advise the government to prohibit a data fiduciary’s website, app, or other online presence if the terms of the law were regularly violated. The Telecom Disputes Settlement and Appellate Tribunal will hear any appeals.
The other change is in delegated legislation, as one of the criticisms of the 2022 version bill was that it gave the government extensive rule-making powers. The committee also raised the same concern with the ministry. The committed wants that the provisions that cannot be fully defined within the scope of the bill can be addressed.
The other major change raised in the new version bill is regarding the data breach; there will be no compensation for the data breach. This raises a significant concern for the victims, If the victims suffer a data breach and he approaches the relevant court or authority, he will not be awarded compensation for the loss he has suffered due to the data breach.
Need of changes under DPDP
There is a need for changes in digital personal data protection as we talk about the deemed consent so simply speaking, by ‘deeming’ consent for subsequent uses, your data may be used for purposes other than what it has been provided for and, as there is no provision for to be informed of this through mandatory notice, there may never even come to know about it.
Conclusion
The bill requires changes to meet the need of evolving digital landscape in the digital personal data protection 2022 draft. The removal of deemed consent will ultimately protect the data of the data principal. And the data of the data principal will be used or processed only for the purpose for which the consent is given. The change in the appellate mechanism is also crucial as it meets the requirements of addressing appeals. However, the no compensation for a data breach is derogatory to the interest of the victim who has suffered a data breach.
Executive Summary:
The video that allegedly showed cars running into an Indian flag while Pakistan flags flying in the air in Indian states, went viral on social media but it has been established to be misleading. The video posted is neither from Kerala nor Tamil Nadu as claimed, instead from Karachi, Pakistan. There are specific details like the shop's name, Pakistani flags, car’s number plate, geolocation analyses that locate where the video comes from. The false information underscores the importance of verifying information before sharing it.
Claims:
A video circulating on social media shows cars trampling the Indian Tricolour painted on a road, as Pakistani flags are raised in pride, with the incident allegedly taking place in Tamil Nadu or Kerala.
Fact Check:
Upon receiving the post we closely watched the video, and found several signs that indicated the video was from Pakistan but not from any place in India.
We divided the video into keyframes and found a shop name near the road.
We enhanced the image quality to see the shop name clearly.
We can see that it’s written as ‘Sanam’, also we can see Pakistan flags waving on the road. Taking a cue from this we did some keyword searches with the shop name. We found some shops with the name and one of the shop's name ‘Sanam Boutique’ located in Karachi, Pakistan, was found to be similar when analyzed using geospatial Techniques.
We also found a similar structure of the building while geolocating the place with the viral video.
Additional confirmation of the place is the car’s number plate found in the keyframes of the video.
We found a website that shows the details of the number Plate in Karachi, Pakistan.
Upon thorough investigation, it was found that the location in the viral video is from Karachi, Pakistan, but not from Kerala or Tamil Nadu as claimed by different users in Social Media. Hence, the claim made is false and misleading.
Conclusion:
The video circulating on social media, claiming to show cars trampling the Indian Tricolour on a road while Pakistani flags are waved, does not depict an incident in Kerala or Tamil Nadu as claimed. By fact-checking methodologies, it has been confirmed now that the location in the video is actually from Karachi, Pakistan. The misrepresentation shows the importance of verifying the source of any information before sharing it on social media to prevent the spread of false narratives.
- Claim: A video shows cars trampling the Indian Tricolour painted on a road, as Pakistani flags are raised in pride, taking place in Tamil Nadu or Kerala.
- Claimed on: X (Formerly known as Twitter)
- Fact Check: Fake & Misleading
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Introduction
Google is set to change its storage and access of users' "Location History" in Google Maps, reducing the data retention period and making it impossible for the company to access it. This change will significantly impact "geofence warrants," a controversial legal tool used by authorities to force Google to hand over information about all users within a given location during a specific timeframe. This decision is a significant win for privacy advocates and criminal defense attorneys who have long decried these warrants.
The company aims to protect people's privacy by removing the repository of location data dating back months or years. Geofence warrants, which provide police with sensitive data on individuals, are considered dangerous and could turn innocent people into suspects.
Understanding Geofence Warrants
Geofence warrants, also known as reverse-location warrants, are used by law enforcement agencies to obtain locational data stored by tech companies within a specified geographical area and timeframe to identify devices near a crime scene. In contrast to general warrants, which allow law enforcement agencies to obtain data of one individual (usually the suspect), geofence warrants enable law enforcement authorities to obtain data for all individuals in a specific location and subsequently track and trace any device that may be linked to a crime scene. Geofence warrants have become a major issue, with law enforcement agencies utilising them to obtain location data from tech companies.
Privacy Concerns of Geofence Warrants
While Geofence warrants allow law enforcement agencies to determine and identify potential suspects, these warrants have sparked controversy for their invasive characteristics. Civil rights activities and various technology companies have raised concerns over the impact of these warrants on the rights of data principals. It is noted that geofence warrants mark a rise in cases of state surveillance and police harassment. Not only is any data principal in the vicinity of the crime scene classified as a potential suspect, but companies are also compelled to submit identifying personal data on every device/phone in a marked geographic space.
From Surveillance to Safeguards
Geofence warrants have become a contentious tool for law enforcement worldwide, with concerns over privacy and civil liberties, especially in sensitive situations like protests and healthcare. Google is considering allowing users to store their location data on their devices, potentially ending the use of geofence warrants, which law enforcement agencies use to obtain location data from tech companies.
Google is changing its handling of Location History data, moving it on-device instead of on its servers. The default data retention period will be reduced. Google Maps' product director, Marlo McGriff, stated that the company will automatically encrypt backed-up data for cloud backups, preventing anyone from reading it. When these changes are implemented, Google will have no geodata fishing options for users. Google confirmed that it will no longer be able to respond to new geofence warrants once these changes are implemented, as it will not have access to the relevant data. The changes were designed to put an end to dragnet searches of location data.
Conclusion
Google's decision to change storage and access policies for users' location history in Google Maps marks a pivotal step in the ongoing narrative of law enforcement's misuse of geofence warrants. This move aims to safeguard individual privacy by significantly restricting the data retention period and limiting Google's ability to comply with geofence warrants. This change is welcomed by privacy advocates and legal professionals who express concerns over the intrusive nature of these warrants, which may potentially turn innocent individuals into suspects based on their proximity to a crime scene. As technology companies take steps to enhance user privacy, the evolving landscape calls for a balance between law enforcement needs and protecting individual rights in an era of increasing digital surveillance.
References:
- https://telecom.economictimes.indiatimes.com/news/internet/google-to-end-geofence-warrant-requests-for-users-location-data/106081499
- https://www.forbes.com/sites/cyrusfarivar/2023/12/14/google-just-killed-geofence-warrants-police-location-data/?sh=313da3c32c86
- https://timesofindia.indiatimes.com/gadgets-news/explained-how-google-maps-is-preventing-authorities-from-accessing-users-location-history-data/articleshow/106086639.cms
