Airline Threat Hoaxes: Preventing the Spread of Misinformation
Introduction
Targeting airlines and airports, airline hoax threats are fabricated alarms which intend to disrupt normal day-to-day activities and create panic among the public. Security of public settings is of utmost importance, making them a vulnerable target. The consequences of such threats include the financial loss incurred by parties concerned, increased security protocols to be followed immediately after and in preparation, flight delays and diversions, emergency landings and passenger inconvenience and emotional distress. The motivation behind such threats is malicious intent of varying degrees, breaching national security, integrity and safety. However, apart from the government, airline and social media authorities which already have certain measures in place to tackle such issues, the public, through responsible consumption and verified sharing has an equal role in preventing the spread of misinformation and panic regarding the same.
Hoax Airline Threats
The recent spate of bomb hoax threats to Indian airlines has witnessed false reports about threats to (over) 500 flights since 14/10/2024, the majority being traced to posts on social media handles which are either anonymous or unverified. Some recent incidents include a hoax threat on Air India's flights from Delhi to Mumbai via Indore which was posted on X, 30/10/2024 and a flight from Nepal (Kathmandu) to Delhi on November 2nd, 2024.
As per reports by the Indian Express, steps are being taken to address such incidents by tweaking the assessment criteria for threats (regarding bombs) and authorities such as the Bomb Threat Assessment Committees (BTAC) are being selective in categorising them as specific and non-specific. Some other consideration factors include whether a VIP is onboard and whether the threat has been posted from an anonymous account with a similar history.
CyberPeace Recommendations
- For Public
- Question sensational information: The public should scrutinise the information they’re consuming not only to keep themselves safe but also to be responsible to other citizens. Exercise caution before sharing alarming messages, posts and pieces of information
- Recognising credible sources: Rely only on trustworthy, verified sources when sharing information, especially when it comes to topics as serious as airline safety.
- Avoiding Reactionary Sharing: Sharing in a state of panic can contribute to the chaos created upon receiving unverified news, hence, it is suggested to refrain from reactionary sharing.
- For the Authorities & Agencies
- After a series of hoax bomb threats, the Government of India has issued an advisory to social media platforms calling for them to make efforts for the removal of such malicious content. Adherence to obligations such as the prompt removal of harmful content or disabling access to such unlawful information has been specified under the IT Rules, 2021. They are also obligated under the Bhartiya Nagarik Suraksha Sanhita 2023 to report certain offences on their platform. The Ministry of Civil Aviation’s action plan consists of plans regarding hoax bomb threats being labelled as a cognisable offence, and attracting a no-flyers list as a penalty, among other things.
These plans also include steps such as :
- Introduction of other corrective measures that are to be taken against bad actors (similar to having a non-flyers list).
- Introduction of a reporting mechanism which is specific to such threats.
- Focus on promoting awareness, digital literacy and critical thinking, fact-checking resources as well as encouraging the public to report such hoaxes
Conclusion
Preventing the spread of airline threat hoaxes is a collective responsibility which involves public engagement and ownership to strengthen safety measures and build upon the trust in the overall safety ecosystem (here; airline agencies, government authorities and the public). As the government and agencies take measures to prevent such instances, the public should continue to share information only from and on verified and trusted portals. It is encouraged that the public must remain vigilant and responsible while consuming and sharing information.
References
- https://indianexpress.com/article/business/flight-bomb-threats-assessment-criteria-serious-9646397/
- https://www.wionews.com/world/indian-airline-flight-bound-for-new-delhi-from-nepal-receives-hoax-bomb-threat-amid-rise-in-similar-incidents-772795
- https://www.newindianexpress.com/nation/2024/Oct/26/centre-cautions-social-media-platforms-to-tackle-misinformation-after-hoax-bomb-threat-to-multiple-airlines
- https://economictimes.indiatimes.com/industry/transportation/airlines-/-aviation/amid-rising-hoax-bomb-threats-to-indian-airlines-centre-issues-advisory-to-social-media-companies/articleshow/114624187.cms
Related Blogs
Introduction
India’s telecom regulator, the Telecom Regulatory Authority of India (TRAI), has directed telcos to block all unverified headers and message templates within 30 and 60 days, respectively, according to a press release. The regulator observed that telemarketers were ‘misusing’ headers and message templates of registered parties and asked telcos to reverify all registered headers & message templates on the DLT (Distributed Ledger Technology) platform. All telecom service providers (TSP) have to comply with these directions, issued under the Telecom Commercial Communication Customer Preference Regulations, 2018, within a month, TRAI said in its release. The directions were issued after TRAI held a meeting with telcos on February 17, 2023, to discuss quality of service (QoS) improvements, review of QoS standards, QoS of 5G services and unsolicited commercial communications”, as per its press release.
Why it matters?
It may be useful as it can ensure that all promotional messages are sent through registered telemarketers using only approved templates. It is no secret that the spam problem has been difficult to rein in, so the measure can restrict its proliferation and filter out telemarketers resorting to misuse.
Details about TRAI’s orders
The release said that telcos have to ensure that temporary headers are deactivated immediately after the time duration for which such headers were created. The telcos also have to ensure that there is no space to insert unwanted content in the template of a message where one can add content to be sent to people. Message recipients should not be confused, so telcos must ensure that they register no lookalike headers in the names of different senders.
Measures to check unregistered telemarketers
The release ordered telcos to bar telemarketers not registered on its DLT platform from accessing message templates and scrubbing them to deliver spam messages to recipients on the telco’s network. The telcos have been directed not to allow promotional messages to be sent by unregistered telemarketers or telemarketers using 10-digit telephone numbers. It added that telcos have to take action against erring telemarketers and share details of these telemarketers with other telcos, which will then be responsible for stopping these entities from sending commercial communications through their networks.
How big is the problem of spam?
A survey conducted by LocalCircles said that two out of every three people (66 per cent) in India get three or more spam calls daily. It added that not one person among thousands of respondents checked the box of ‘no spam’.
The platform said that it was a national survey which gathered over 56,000 responses from Indians located in 342 districts. It also found that 92 % of responders said they continue receiving spam despite opting for DND. The DND list is a feature where mobile subscriber can register their number to avoid getting unsolicited commercial communication (UCC).
Addressing the problem of spam
The regulatory body recently released a consultation paper that proposed the idea of providing the real name identity of callers to people receiving calls. The paper said that it would use a database containing each subscriber’s correct name to implement the caller name presentation (CNAP) service. The regulator wants to use details acquired by telecom service providers via customer acquisition forms (CAF).
TRAI formed a joint committee to look at the issue of phishing and cyber fraud in 2022. It included officials from the Reserve Bank of India (RBI) and the Securities and Exchange Board of India (SEBI). The telecom watchdog had laid out a plan to combat SMS and call spam using blockchain technology (DLT). It saw telecom companies and TRAI to build an encrypted and distributed database that will record user consent to be included in SMS or call send-out lists.
According to a press release, the Telecom Regulatory Authority of India (TRAI), the telecom regulator in India, has ordered carriers to block any unverified headers and message templates within 30 and 60 days, respectively.
The regulator saw that telemarketers were “misusing” registered parties’ headers and message templates. Thus, they requested that telecoms validate all of the registered headers and message templates on the DLT (Distributed Ledger Technology) platform.
According to TRAI’s statement, all telecom service providers (TSP) must adhere to these directives within one month under the 2018 Telecom Commercial Communication Consumer Preference Rules. The guidelines were released following a conference with telcos convened by TRAI on February 17, 2023, to discuss quality of service (QoS) enhancements, a review of QoS standards, the QoS of 5G services, and unsolicited commercial communications.
Why it matters?
Requiring that only registered telemarketers send promotional communications using approved templates may prove to be a beneficial safeguard. It is no secret that the spam problem has been challenging to control, so the measure can limit its spread and screen out telemarketers that employ abusive tactics.
Information on the TRAI order
According to the press release, telecoms must ensure that temporary headers are deactivated as soon as the time period they were established has passed. The telecoms must also ensure that there is no room in the message template where one can add content to be sent to recipients for unwanted content. There should be no room for uncertainty among message recipients. Thus, telecoms must ensure that no similar-looking headers are registered under the identities of various senders.
Taking action against unregistered telemarketers In accordance with the directive, telcos must prevent telemarketers who are not registered on their DLT platform from obtaining message templates and using them to send spam to subscribers on their network. Telemarketers who are not registered or who use 10-digit phone numbers cannot send promotional messages, according to instructions given to telecoms. Telcos must take action against misbehaving telemarketers, it was noted, and divulge their information to other telecoms, who would be in charge of preventing these companies from transmitting commercial messages.
How widespread is the spam issue?
According to a LocalCircles poll, three or more spam calls are received every day by two out of every three Indians (66%) on average. It further stated that not a single one of the thousands of responses clicked the “no-spam” box. According to the platform, the survey was conducted nationally and received over 56,000 responses from Indians in 342 districts. Moreover, 92 % of respondents reported that even after choosing DND, they still receive spam. A mobile subscriber can register their number on the DND list to prevent receiving unsolicited commercial communication (UCC).
consultation document recently in which it recommended the concept of providing the genuine name identify of callers to persons receiving calls. The paper indicated that it would employ a database containing each subscriber’s correct name to implement the caller name presentation (CNAP) service. The regulator wants to use information collected by telecom service providers through client acquisition forms (CAF).
Conclusion
TRAI established a joint committee to examine the problem of phishing and cyber scams in 2022. Officials from the Securities and Exchange Board of India (SEBI) and Reserve Bank of India (RBI) were present (SEBI).
The telecom watchdog had outlined a strategy for leveraging blockchain technology to combat SMS and call spam (DLT).
Introduction
The increasing online interaction and popularity of social media platforms for netizens have made a breeding ground for misinformation generation and spread. Misinformation propagation has become easier and faster on online social media platforms, unlike traditional news media sources like newspapers or TV. The big data analytics and Artificial Intelligence (AI) systems have made it possible to gather, combine, analyse and indefinitely store massive volumes of data. The constant surveillance of digital platforms can help detect and promptly respond to false and misinformation content.
During the recent Israel-Hamas conflict, there was a lot of misinformation spread on big platforms like X (formerly Twitter) and Telegram. Images and videos were falsely shared attributing to the ongoing conflict, and had spread widespread confusion and tension. While advanced technologies such as AI and big data analytics can help flag harmful content quickly, they must be carefully balanced against privacy concerns to ensure that surveillance practices do not infringe upon individual privacy rights. Ultimately, the challenge lies in creating a system that upholds both public security and personal privacy, fostering trust without compromising on either front.
The Need for Real-Time Misinformation Surveillance
According to a recent survey from the Pew Research Center, 54% of U.S. adults at least sometimes get news on social media. The top spots are taken by Facebook and YouTube respectively with Instagram trailing in as third and TikTok and X as fourth and fifth. Social media platforms provide users with instant connectivity allowing them to share information quickly with other users without requiring the permission of a gatekeeper such as an editor as in the case of traditional media channels.
Keeping in mind the data dumps that generated misinformation due to the elections that took place in 2024 (more than 100 countries), the public health crisis of COVID-19, the conflicts in the West Bank and Gaza Strip and the sheer volume of information, both true and false, has been immense. Identifying accurate information amid real-time misinformation is challenging. The dilemma emerges as the traditional content moderation techniques may not be sufficient in curbing it. Traditional content moderation alone may be insufficient, hence the call for a dedicated, real-time misinformation surveillance system backed by AI and with certain human sight and also balancing the privacy of user's data, can be proven to be a good mechanism to counter misinformation on much larger platforms. The concerns regarding data privacy need to be prioritized before deploying such technologies on platforms with larger user bases.
Ethical Concerns Surrounding Surveillance in Misinformation Control
Real-time misinformation surveillance could pose significant ethical risks and privacy risks. Monitoring communication patterns and metadata, or even inspecting private messages, can infringe upon user privacy and restrict their freedom of expression. Furthermore, defining misinformation remains a challenge; overly restrictive surveillance can unintentionally stifle legitimate dissent and alternate perspectives. Beyond these concerns, real-time surveillance mechanisms could be exploited for political, economic, or social objectives unrelated to misinformation control. Establishing clear ethical standards and limitations is essential to ensure that surveillance supports public safety without compromising individual rights.
In light of these ethical challenges, developing a responsible framework for real-time surveillance is essential.
Balancing Ethics and Efficacy in Real-Time Surveillance: Key Policy Implications
Despite these ethical challenges, a reliable misinformation surveillance system is essential. Key considerations for creating ethical, real-time surveillance may include:
- Misinformation-detection algorithms should be designed with transparency and accountability in mind. Third-party audits and explainable AI can help ensure fairness, avoid biases, and foster trust in monitoring systems.
- Establishing clear, consistent definitions of misinformation is crucial for fair enforcement. These guidelines should carefully differentiate harmful misinformation from protected free speech to respect users’ rights.
- Only collecting necessary data and adopting a consent-based approach which protects user privacy and enhances transparency and trust. It further protects them from stifling dissent and profiling for targeted ads.
- An independent oversight body that can monitor surveillance activities while ensuring accountability and preventing misuse or overreach can be created. These measures, such as the ability to appeal to wrongful content flagging, can increase user confidence in the system.
Conclusion: Striking a Balance
Real-time misinformation surveillance has shown its usefulness in counteracting the rapid spread of false information online. But, it brings complex ethical challenges that cannot be overlooked such as balancing the need for public safety with the preservation of privacy and free expression is essential to maintaining a democratic digital landscape. The references from the EU’s Digital Services Act and Singapore’s POFMA underscore that, while regulation can enhance accountability and transparency, it also risks overreach if not carefully structured. Moving forward, a framework for misinformation monitoring must prioritise transparency, accountability, and user rights, ensuring that algorithms are fair, oversight is independent, and user data is protected. By embedding these safeguards, we can create a system that addresses the threat of misinformation and upholds the foundational values of an open, responsible, and ethical online ecosystem. Balancing ethics and privacy and policy-driven AI Solutions for Real-Time Misinformation Monitoring are the need of the hour.
References
- https://www.pewresearch.org/journalism/fact-sheet/social-media-and-news-fact-sheet/
- https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=OJ:C:2018:233:FULL
Executive Summary:
A video online alleges that people are chanting "India India" as Ohio Senator J.D. Vance meets them at the Republican National Convention (RNC). This claim is not correct. The CyberPeace Research team’s investigation showed that the video was digitally changed to include the chanting. The unaltered video was shared by “The Wall Street Journal” and confirmed via the YouTube channel of “Forbes Breaking News”, which features different music performing while Mr. and Mrs. Usha Vance greeted those present in the gathering. So the claim that participants chanted "India India" is not real.
Claims:
A video spreading on social media shows attendees chanting "India-India" as Ohio Senator J.D. Vance and his wife, Usha Vance greet them at the Republican National Convention (RNC).
Fact Check:
Upon receiving the posts, we did keyword search related to the context of the viral video. We found a video uploaded by The Wall Street Journal on July 16, titled "Watch: J.D. Vance Is Nominated as Vice Presidential Nominee at the RNC," at the time stamp 0:49. We couldn’t hear any India-India chants whereas in the viral video, we can clearly hear it.
We also found the video on the YouTube channel of Forbes Breaking News. In the timestamp at 3:00:58, we can see the same clip as the viral video but no “India-India” chant could be heard.
Hence, the claim made in the viral video is false and misleading.
Conclusion:
The viral video claiming to show "India-India" chants during Ohio Senator J.D. Vance's greeting at the Republican National Convention is altered. The original video, confirmed by sources including “The Wall Street Journal” and “Forbes Breaking News” features different music without any such chants. Therefore, the claim is false and misleading.
Claim: A video spreading on social media shows attendees chanting "India-India" as Ohio Senator J.D. Vance and his wife, Usha Vance greet them at the Republican National Convention (RNC).
Claimed on: X
Fact Check: Fake & Misleading
