Misinformation on Internet
Introduction
We consume news from various sources such as news channels, social media platforms and the Internet etc. In the age of the Internet and social media, the concern of misinformation has become a common issue as there is widespread misinformation or fake news on the Internet and social media platforms.
Misinformation on social media platforms
The wide availability of user-provided content on online social media platforms facilitates the spread of misinformation. With the vast population on social media platforms, the information gets viral and spreads all over the internet. It has become a serious concern as such misinformation, including rumours, morphed images, unverified information, fake news, and planted stories, spread easily on the internet, leading to severe consequences such as public riots, lynching, communal tensions, misconception about facts, defamation etc.
Platform-centric measures to mitigate the spread of misinformation
- Google introduced the ‘About this result’ feature’. This allows the users to help with better understand the search results and websites at a glance.
- During the covid-19 pandemic, there were huge cases of misinformation being shared. Google, in April 2020, invested $6.5 million in funding to fact-checkers and non-profits fighting misinformation around the world, including a check on information related to coronavirus or on issues related to the treatment, prevention, and transmission of Covid-19.
- YouTube also have its Medical Misinformation Policy which prevents the spread of information or content which is in contravention of the World Health Organization (WHO) or local health authorities.
- At the time of the Covid-19 pandemic, major social media platforms such as Facebook and Instagram have started showing awareness pop-ups which connected people to information directly from the WHO and regional authorities.
- WhatsApp has a limit on the number of times a WhatsApp message can be forwarded to prevent the spread of fake news. And also shows on top of the message that it is forwarded many times. WhatsApp has also partnered with fact-checking organisations to make sure to have access to accurate information.
- On Instagram as well, when content has been rated as false or partly false, Instagram either removes it or reduces its distribution by reducing its visibility in Feeds.
Fight Against Misinformation
Misinformation is rampant all across the world, and the same needs to be addressed at the earliest. Multiple developed nations have synergised with tech bases companies to address this issue, and with the increasing penetration of social media and the internet, this remains a global issue. Big tech companies such as Meta and Google have undertaken various initiatives globally to address this issue. Google has taken up the initiative to address this issue in India and, in collaboration with Civil Society Organisations, multiple avenues for mass-scale awareness and upskilling campaigns have been piloted to make an impact on the ground.
How to prevent the spread of misinformation?
Conclusion
In the digital media space, there is a widespread of misinformative content and information. Platforms like Google and other social media platforms have taken proactive steps to prevent the spread of misinformation. Users should also act responsibly while sharing any information. Hence creating a safe digital environment for everyone.
Related Blogs
Introduction
To combat the problem of annoying calls and SMS, telecom regulator TRAI has urged service providers to create a uniform digital platform in two months that will allow them to request, maintain, and withdraw customers’ approval for promotional calls and messages. In the initial stage, only subscribers will be able to initiate the process of registering their consent to receive promotional calls and SMS, and later, business entities will be able to contact customers to seek their consent to receive promotional messages, according to a statement issued by the Telecom Regulatory Authority of India (TRAI) on Saturday.
TRAI Directs Telecom Providers to Set Up Digital Platform
TRAI has now directed all access providers to develop and deploy the Digital Consent Acquisition (DCA) facility for creating a unified platform and process to digitally register customers’ consent across all service providers and principal entities. Consent is received and maintained under the current system by several key entities such as banks, other financial institutions, insurance firms, trading companies, business entities, real estate businesses, and so on.
The purpose, scope of consent, and the principal entity or brand name shall be clearly mentioned in the consent-seeking message sent over the short code,” according to the statement.
It stated that only approved online or app links, call-back numbers, and so on will be permitted to be used in consent-seeking communications.
TRAI issued guidelines to guarantee that all voice-based Telemarketers are brought under a single Distributed ledger technology (DLT) platform for more efficient monitoring of nuisance calls and unwanted communications. It also instructs operators to actively deploy AI/ML-based anti-phishing systems as well as to integrate tech solutions on the DLT platform to deal with malicious calls and texts.
TRAI has issued two separate Directions to Access Service Providers under TCCCPR-2018 (Telecom Commercial Communications Customer Preference Regulations) to ensure that all promotional messages are sent through Registered Telemarketers (RTMs) using approved Headers and Message Templates on Distributed Ledger Technologies (DLT) platform, and to stop misuse of Headers and Message Templates,” the regulator said in a statement.
Users can already block telemarketing calls and texts by texting 1909 from their registered mobile number. By dialing 1909, customers can opt out of getting advertising calls by activating the do not disturb (DND) feature.
Telecom providers operate DLT platforms, and businesses involved in sending bulk promotional or transactional SMS must register by providing their company information, including sender IDs and SMS templates.
According to the instructions, telecom companies will send consent-seeking messages using the common short code 127. The goal, extent of consent, and primary entity/brand name must be clearly stated in the consent-seeking message delivered via the shortcode.
TRAI stated that only whitelisted URLs/APKs (Android package kits file format)/OTT links/call back numbers, etc., shall be used in consent-seeking messages.
Telcos must “ensure that promotional messages are not transmitted by unregistered telemarketers or telemarketers using telephone numbers (10 digits numbers).” Telecom providers have been urged to act against all erring telemarketers in accordance with the applicable regulations and legal requirements.
Users can, however, refuse to receive any consent-seeking messages launched by any significant Telcos have been urged to create an SMS/IVR (interactive voice response)/online service for this purpose.
According to TRAI’s timeline, the consent-taking process by primary companies will begin on September 1.According to a nationwide survey conducted by a local circle, 66% of mobile users continue to receive three or more bothersome calls per day, the majority of which originate from personal cell numbers.
There are scams surfacing on the internet with new types of scams, like WhatsApp international call scams. The latest scam is targeting Delhi police, the scammers pretend to be police officials of Delhi and ask for the personal details of the users and the calling them from a 9-digit number.
A recent scam
A Twitter user reported receiving an automated call from +91 96681 9555, stating, “This call is from Delhi Police.” It went on to ask her to stay in the queue since some of her documents needed to be picked up. Then he said he is a sub-inspector at New Delhi’s Kirti Nagar police station. He then questioned if she had lately misplaced her Aadhaar card, PAN card, or ATM card, to which she replied ‘no’. The fraudster then claims to be a cop and asks her to validate the final four digits of her card because they have discovered a card with her name on it. And so many other people tweeted about this.
The scams are constantly increasing as earlier these scammers asked for account details and claimed to be Delhi police and used 9-digit numbers for scamming people.
TRAI’s new guidelines regarding the consent to receive any promotional calls and messages to telecommunication providers will be able to curb the scams.
The e- KYC is an essential requirement as e-KYC offers a more secure identity verification process in an increasingly digital age that uses biometric technologies to provide quick results.
Conclusion
The aim is to prevent unwanted calls and communications sent to customers via digital methods without their permission. Once this platform is implemented, an organization can only send promotional calls or messages with the customer’s explicit approval. Companies use a variety of methods to notify clients about their products, including phone calls, text messages, emails, and social media. Customers, however, are constantly assaulted with the same calls and messages as a result of this practice. With the constant increase in scams, the new guideline of TRAI will also curb the calling of Scams. digital KYC prevents SIM fraud and offers a more secure identity verification method.
Introduction
Considering the development of technology, Voice cloning schemes are one such issue that has recently come to light. Scammers are moving forward with AI, and their methods and plans for deceiving and scamming people have also altered. Deepfake technology creates realistic imitations of a person’s voice that can be used to conduct fraud, dupe a person into giving up crucial information, or even impersonate a person for illegal purposes. We will look at the dangers and risks associated with AI voice cloning frauds, how scammers operate and how one might protect themselves from one.
What is Deepfake?
Artificial intelligence (AI), known as “deepfake,” can produce fake or altered audio, video, and film that pass for the real thing. The words “deep learning” and “fake” are combined to get the name “deep fake”. Deepfake technology creates content with a realistic appearance or sound by analysing and synthesising diverse volumes of data using machine learning algorithms. Con artists employ technology to portray someone doing something that has never been in audio or visual form. The best example is the American President, who used deep voice impersonation technology. Deep voice impersonation technology can be used maliciously, such as in deep voice fraud or disseminating false information. As a result, there is growing concerned about the potential influence of deep fake technology on society and the need for effective tools to detect and mitigate the hazards it may provide.
What exactly are deepfake voice scams?
Artificial intelligence (AI) is sometimes utilised in deepfake speech frauds to create synthetic audio recordings that seem like real people. Con artists can impersonate someone else over the phone and pressure their victims into providing personal information or paying money by using contemporary technology. A con artist may pose as a bank employee, a government official, or a friend or relative by utilising a deep false voice. It aims to earn the victim’s trust and raise the likelihood that they will fall for the hoax by conveying a false sense of familiarity and urgency. Deep fake speech frauds are increasing in frequency as deep fake technology becomes more widely available, more sophisticated, and harder to detect. In order to avoid becoming a victim of such fraud, it is necessary to be aware of the risks and take appropriate measures.
Why do cybercriminals use AI voice deep fake?
In order to mislead users into providing private information, money, or system access, cybercriminals utilise artificial intelligence (AI) speech-deep spoofing technology to claim to be people or entities. Using AI voice-deep fake technology, cybercriminals can create audio recordings that mimic real people or entities, such as CEOs, government officials, or bank employees, and use them to trick victims into taking activities that are advantageous to the criminals. This can involve asking victims for money, disclosing login credentials, or revealing sensitive information. In phishing assaults, where fraudsters create audio recordings that impersonate genuine messages from organisations or people that victims trust, deepfake AI voice technology can also be employed. These audio recordings can trick people into downloading malware, clicking on dangerous links, or giving out personal information. Additionally, false audio evidence can be produced using AI voice-deep fake technology to support false claims or accusations. This is particularly risky regarding legal processes because falsified audio evidence may lead to wrongful convictions or acquittals. Artificial intelligence voice deep fake technology gives con artists a potent tool for tricking and controlling victims. Every organisation and the general population must be informed of this technology’s risk and adopt the appropriate safety measures.
How to spot voice deepfake and avoid them?
Deep fake technology has made it simpler for con artists to edit audio recordings and create phoney voices that exactly mimic real people. As a result, a brand-new scam called the “deep fake voice scam” has surfaced. In order to trick the victim into handing over money or private information, the con artist assumes another person’s identity and uses a fake voice. What are some ways to protect oneself from deepfake voice scams? Here are some guidelines to help you spot them and keep away from them:
- Steer clear of telemarketing calls
- One of the most common tactics used by deep fake voice con artists, who pretend to be bank personnel or government officials, is making unsolicited phone calls.
- Listen closely to the voice
- Anyone who phones you pretending to be someone else should pay special attention to their voice. Are there any peculiar pauses or inflexions in their speech? Something that doesn’t seem right can be a deep voice fraud.
- Verify the caller’s identity
- It’s crucial to verify the caller’s identity in order to avoid falling for a deep false voice scam. You might ask for their name, job title, and employer when in doubt. You can then do some research to be sure they are who they say they are.
- Never divulge confidential information
- No matter who calls, never give out personal information like your Aadhar, bank account information, or passwords over the phone. Any legitimate companies or organisations will never request personal or financial information over the phone; if they do, it’s a warning sign that they’re a scammer.
- Report any suspicious activities
- Inform the appropriate authorities if you think you’ve fallen victim to a deep voice fraud. This may include your bank, credit card company, local police station, or the nearest cyber cell. By reporting the fraud, you could prevent others from being a victim.
Conclusion
In conclusion, the field of AI voice deep fake technology is fast expanding and has huge potential for beneficial and detrimental effects. While deep fake voice technology has the potential to be used for good, such as improving speech recognition systems or making voice assistants sound more realistic, it may also be used for evil, such as deep fake voice frauds and impersonation to fabricate stories. Users must be aware of the hazard and take the necessary precautions to protect themselves as AI voice deep fake technology develops, making it harder to detect and prevent deep fake schemes. Additionally, it is necessary to conduct ongoing research and develop efficient techniques to identify and control the risks related to this technology. We must deploy AI appropriately and ethically to ensure that AI voice-deep fake technology benefits society rather than harming or deceiving it.
Reference
Introduction
In today's era of digitalised community and connections, social media has become an integral part of our lives. we use social media to connect with our friends and family, and social media is also used for business purposes. Social media offers us numerous opportunities and ease to connect and communicate with larger communities. While it also poses some challenges, while we use social media, we come across issues such as inappropriate content, online harassment, online stalking, account hacking, misuse of personal information or data, privacy issues, fake accounts, Intellectual property violation issues, abusive and dishearted content, content against the terms and condition policy of the platform and more. To deal with such issues, social media entities have proper reporting mechanisms and set terms and conditions guidelines to effectively prevent such issues and by addressing them in the best possible way by platform help centre or reporting mechanism.
The Role of Help Centers in Resolving User Complaints:
The help centres are established on platforms to address user complaints and provide satisfactory assistance or resolution. Addressing user complaints is a key component of maintaining a safe and secure digital environment for users. Platform-centric help centres play a vital role in providing users with a resource to seek assistance and report their issues.
Some common issues reported on social media:
- Reporting abusive content: Users can report content that they find abusive, offensive, or in violation of platform policies. These reports are reviewed by the help centre.
- Reporting CSAM (Child Sexual Abuse Material): CSAM content can be reported to platform help centre. Social media platforms have stringent policies in place to address such concerns and ensure a safe digital environment for everyone, including children.
- Reporting Misinformation or Fake News: With the proliferation of misinformation online, users can report content that they find or suspect misleading or false information and Fact-checking bodies are employed to assess the accuracy of reported content.
- Content violating intellectual property rights: If there is a violation or infringement of any intellectual property work, it can be reported on the platform.
- Violence of commercial policies: Products listed on social media platforms are also needed to comply with the platform’s Commercial Policies.
Submitting a Complaint to the Indian Grievance Officer for Facebook:
A user can report his issue through the below-mentioned websites:
The user can go to the Facebook Help Center, where go to the "Reporting a Problem” section, then by clicking on Reporting a Problem, Choose the Appropriate Issue that best describes your complaint. For example, if you have encountered inappropriate or abusive content, select the ‘I found inappropriate or abusive content’ option.
Here is a list of issues which you can report on Facebook:
- My account has been hacked.
- I've lost access to a page or a group I used to manage.
- I've found a fake profile or a profile that's pretending to be me.
- I am being bullied or harassed.
- I found inappropriate or abusive content.
- I want to report content showing me in nudity/partial nudity or in a sexual act.
- I (or someone I am legally responsible for) appear in content that I do not want to be displayed.
- I am a law enforcement official seeking to access user data.
- I am a government official or a court officer seeking to submit an order, notice or direction.
- I want to download my personal data or report an issue with how Facebook is processing my data.
- I want to report an Intellectual Property infringement.
- I want to report another issue.
Then, describe your issues and attach supporting evidence such as screenshots, then submit your report. After submitting a report, you will receive a confirmation that your report has been submitted to the platform. The platform will review the complaint within the stipulated time period, and users can also check the status of their filed complaint. Appropriate action will be taken by platforms after reviewing such complaints. If it violates any standard policy, terms & conditions, or privacy policies of the platform, the platform will take down that content or will take any other appropriate action.
Conclusion:
It is important to be aware of your rights in a digital landscape and report such issues to the platform. It is essential to understand how to report your issues or grievances on social media platforms effectively. By using the help centre or reporting mechanism of the platform, users can effectively file their complaints on the platform and contribute to a safer and more responsible online environment. Social media platforms have their compliance framework and privacy and policy guidelines in place to ensure the compliance framework for community standards and legal requirements. So, whenever you encounter an issue on social media, report it on the platform and contribute to a safer digital environment on social media platforms.
References:
- https://www.cyberyodha.org/2023/09/how-to-submit-complaint-to-indian.html
- https://transparency.fb.com/en-gb/enforcement/taking-action/complaints-handling-process/
- https://www.facebook.com/help/contact/278770247037228
- https://www.facebook.com/help/263149623790594
